VTSS.SYS error installing Parallel Studio XE

[van_l_]

[Moved from Fortran forum]

I ran into a a different problem while installing PSXE 2016 update 1 Cluster Edition. I'm currently running Windows 8.1 pro and I have visual studio 2012 Ultimate installed. I also installed Windows Software Development Kit for Windows 8.1 as the installation guide suggested. However, I ran into crash at the middle of the installation and get the blue screen error "KMODE_EXCEPTION_NOT_HANDLED (VTSS.SYS)" Please help. 

[Peter_W_Intel]

According to error message, probably installer didn't stop old vtss.sys successfully - I don't know why.

You might open a cmd with "administrator" privilege to run "amplxe-segreg -u" under "VTune Amplifier XE 2016\bin64". THat is to shutdown old vtss.sys and others. Sometime if driver is running that you need to reboot system, I suppose. 

[van_l_]

Hi Peter,

Thanks for your input. I tried your suggestion. Whey typed in "ample-segreg -u", I received " 'ample-segreg' is not recognized as an internal or external command, operable program or batch file."

[van_l_]

Peter, 

I ran "ample-sepreg -u" instead, and it showed that VTSS++ ... NOT FOUND

[Peter_W_Intel]

So, there is no old drivers remained. Can you install VTune Amplifier without BSD? Click on installer with administrator privilege to install.

[van_l_]

I tried that and still come across the same problem. 

[Peter_W_Intel]

Can you please run "amplxe-feedback -create-bug-report <report archive>" to generate zip file then send me private message with attached log zip file? This is a valuable report I can report to developer. Thank you!

[van_l_]

Peter, I can't find "ample-feedback" file in program files. Where would this file be? 

[Peter_W_Intel]

amplxe-feedback.exe should be in C:\Program Files (x86)\IntelSWTools\VTune Amplifier XE 2016\bin64

[Bernard]

Can you post BugCheck's first parameter (an exception code)?

[Ludmila_P_Intel]

Could you, please, say your processor family and model?

Thank you