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Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

Ted5
Beginner
2,995 Views

I am not able to load the vtss driver.

There is no additional information provided at to why the driver will not load.

Is there any fix for this?

I am using the latest download of VTune.

I tried installing manually with:

./amplxe-sepreg.exe -i -v

It would be helpful if there were additional information as to why the driver won't install.

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JaideepK_Intel
Moderator
2,733 Views

Hi,


I hope you are doing well.


Can you please try to install the latest version(2023.1) of Vtune and let us know if you are facing the issue?


Also as mentioned above please check vtss.sys file exists in the same path as shown above.


Thanks,

Jaideep



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JaideepK_Intel
Moderator
2,925 Views

Hi,

 

Thank you for posting in Intel communities.

 

To check whether the VTSSP drive is installed properly or not, we need to run the self-checker on your machine.

Please follow the below step:

To set the environment variables run the below command:

 

<Vtune_installation_directory\latest\vtune-vars.bat>

 

example: C:\Program Files (x86)\Intel\oneAPI\vtune\2022.2.0\vtune-vars.bat

 

3. To run vtune-self-checker run the below command:

 

<Vtune_installation_directory\latest\bin64\vtune-self-checker.bat>

 

example: C:\Program Files (x86)\Intel\oneAPI\vtune\2022.3.0\bin64\vtune-self-checker.bat

JaideepK_Intel_0-1680607328154.png

 

 

Thanks,

Jaideep

 

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Ted5
Beginner
2,894 Views

I did that and shows FAILED as I stated above.  I will re-run an post the result.

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Ted5
Beginner
2,892 Views

PS C:\Program Files (x86)\Intel\oneAPI\vtune\latest\bin64> ./amplxe-sepreg.exe -i -v
Warning, socperf3 driver is already installed and will be re-used... skipping
Installing and starting sepdrv5...
OK
Installing and starting sepdal...
OK
VTSS++ driver found
Deleting system32/drivers/vtss.sys file...OK
Forming source path for vtss.sys...OK
Forming destination path for vtss.sys...OK
Copying file C:\Program Files (x86)\Intel\oneAPI\vtune\latest\bin64\sepdrv\vtss.sys to C:\Windows\system32\drivers\vtss.sys...OK
Installing and starting VTSS++ driver...FAILED
PS C:\Program Files (x86)\Intel\oneAPI\vtune\latest\bin64>

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Ted5
Beginner
2,885 Views

Log file attached.

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Ted5
Beginner
2,882 Views

Still see this error when trying to use Hardware based event profiling.

 

Ted5_0-1680707157418.png

 

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JaideepK_Intel
Moderator
2,802 Views

Hi,

 

I hope you are doing well.

 

We are unable to reproduce your issue from our end, could you please share processor details?

>>Please check vtss.sys file exists in the below path

<Vtune_installation_directory>\latest\bin64\sepdrv

example:

C:\Program Files (x86)\Intel\oneAPI\vtune\latest\bin64\sepdrv (default path)

JaideepK_Intel_0-1681111438414.png

 

>>From the screenshot, you shared it's just a warning and you can ignore that. From self checker log I can see vtssp driver is not loaded. If possible please try to reinstall Vtune.

 

If the issue still persists please let us know.

 

Thanks,

Jaideep

 

 

 

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Ted5
Beginner
2,776 Views

The issue persists.  It is not just a warning.  The driver has failed to load and therefore I cannot use Stack collection with Hardware event based logging.  If it wasn't a problem, I would not be trying to figure out how to solve it.l

 

Ted5_0-1681156608454.pngTed5_1-1681156647296.png

 

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JaideepK_Intel
Moderator
2,734 Views

Hi,


I hope you are doing well.


Can you please try to install the latest version(2023.1) of Vtune and let us know if you are facing the issue?


Also as mentioned above please check vtss.sys file exists in the same path as shown above.


Thanks,

Jaideep



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Ted5
Beginner
2,713 Views

I have tried to reinstall, but still get the FAILED message when loading the driver.

The vtss.sys file is in the correct location.

 

Can you please provide additional insight as to why the driver fails to load?

The things you mentioned so far have not helped.

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Ted5
Beginner
2,711 Views
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Ted5
Beginner
2,358 Views

It looks like 2023.1 did solve the issue. 

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Ted5
Beginner
2,349 Views

Actually 2023.1 appears to have issues.  I was not able to get a call stack of kernel driver calls.  Just Hardware Events.

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JaideepK_Intel
Moderator
2,664 Views

Hi,


I hope you are doing well.


Dev Team is working on your issue from their end. We will get back to you with an update.


Thanks,

Jaideep


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JaideepK_Intel
Moderator
2,467 Views

Hi,


I hope you are doing well.


We are working on your issue internally. We will get back to you with an update.


Thanks,

Jaideep


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JaideepK_Intel
Moderator
2,315 Views

Hi,

 

Good day to you.

 

So the issue still persists after installing the latest version of Vtune (2023.1), and could you please let us know if the VTSSP driver loaded properly?

 

please follow the below commands:

 

Open the command prompt as administrator and please enter the below command

net start vtss

please attach the output logs:

Could you please try to disable Windows Defender antivirus:

  1. Open "Windows Security" (by searching in the windows start menu)
  2. Go to "Virus & Threat protection"
  3. Turn Off "Real-time protection"

This is just one of the workarounds, the team has observed conflicts with Win Defender when loading vtsspp.

 

Thanks,

Jaideep

 

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JaideepK_Intel
Moderator
2,144 Views

Hi,


Could you please follow the above steps and send the logs?


Thanks,

Jaideep


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JaideepK_Intel
Moderator
1,898 Views

Hi,

 

We assume that your issue is resolved. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.

 

Thanks,

Jaideep

 

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