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Joseph_T_2
Beginner
283 Views

Windows 10

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Hello everyone,

I have Intel parallel studio xe 2016 w/ upgrade 3. it is fully integrated w my Visual Studio 2015 Community Edition and I am on Windows 10. Whenever I use any of the tools I get an error message saying unsupported OS. I am pretty sure w/ the advent of update one that parallel studio is supposed to work on Windows 10. Any help would be great!

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Jackson_M_Intel
Employee
289 Views

Hello,

We're still unable to reproduce this in our lab. We have seen issues with interactions with some antivirus software. Do you know if you have any antivirus running, and if so - is it possible to try running with antivirus disabled after a restart to determine if this could be the issue.

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21 Replies
TimP
Black Belt
234 Views

I have no difficulty restarting my Inspector project from the Inspector icon, either before or after turning off Insider Previews.  I could not start Inspector inside Visual Studio when I had Insider, but there are so many variables it may not be relevant to you.  I have installed 2016u3 on VS2015u2 community without ia32 support, not that it is likely to matter.

Joseph_T_2
Beginner
234 Views

I am not sure what you are suggesting

TimP
Black Belt
234 Views

Only that you provide sufficient detail to reproduce your problem or submit a formal problem report.

Joseph_T_2
Beginner
234 Views

I am sorry, I did not think very clearly when I posted my OP. It is very vague. Ok here is what I got: I am running Visual Studio 2015 Community w/ update 3 and  Intel parallel studio xe 2016 w/ upgrade 3. I am also running Windows 10. Here is the output from the collector when I run inspector either in VS or by itself the the error out put is the same.

 Analysis started...
Result file: C:\Users\Shadow\documents\visual studio 2015\Projects\MyEngine\MyEngine\My Inspector XE Results - MyEngine\r007mi2\r007mi2.inspxe 
Error: An internal error has occurred. Our apologies for this inconvenience. Please gather a description of the steps leading up to the problem and contact the Intel customer support team.
Error: This operating system is not supported. Suggestion: Check the Release Notes for a list of supported operating systems. 
Error: An internal error has occurred. Our apologies for this inconvenience. Please gather a description of the steps leading up to the problem and contact the Intel customer support team.
Application exit code: -1 
Result file: C:\Users\Shadow\documents\visual studio 2015\Projects\MyEngine\MyEngine\My Inspector XE Results - MyEngine\r007mi2\r007mi2.inspxe 
Analysis terminated

 

Jackson_M_Intel
Employee
234 Views

Hello,

Have you tried using the Inspector XE standalone GUI? I would like to try and narrow this down between Visual Studio integration, or something else. Are you able to create a new project in the GUI and run an analysis on your application from there? You can also try a more simple application just to see if it works. Could you let me know if you are able to do this or if you have any questions?

Once I have this information from you, I will likely take this thread private to try and get some more detailed information about your situation.

Thanks.

Joseph_T_2
Beginner
234 Views

Sir,

I tried to use the GUI of Inspector and actually all the other tools that come w/ Intel parallel studio xe 2016 and each one gives me the exact same error output that I posted above. I don't think this problem is a Visual Studio issue.

TimP
Black Belt
234 Views

You're still refusing to say whether you are attempting to launch Inspector using the icon installed in the Visual Studio menu bar, or starting it outside Visual Studio.  I'm not blaming Visual Studio when I can't launch Inspector inside VS.

Joseph_T_2
Beginner
234 Views

Oh I am so sorry for being so vague. It doesn't matter if I use the icon inside of visual studio or using the icon outside. I have tired using the stand alone GUI and get the same results as I do when I run within VS. Inspector launches just fine I just get the error message I posted above whenever I use it. Inspector runs inside and outside of VS but like I said I get the above error message whenever I run.  

Jackson_M_Intel
Employee
234 Views

Could you let me know the specifics of your operating system version by running a command like this:

systeminfo | findstr /B /C:"OS Name" /C:"OS Version"

 

And sharing the result?

Joseph_T_2
Beginner
234 Views

Ok Sir here is the output of that command line that you posted: Microsoft Windows 10 Home Version 10.0.10586 Build 10586

Jackson_M_Intel
Employee
234 Views

Thanks. Can you try this (update your paths accordingly):

C:\Users\Administrator\Desktop>"C:\Program Files (x86)\IntelSWTools\Inspector XE"\bin32\inspxe-cl --version

C:\Users\Administrator\Desktop>"C:\Program Files (x86)\IntelSWTools\Inspector XE"\bin32\inspxe-cl -collect mi1 -- "C:\Program Files\Internet Explorer\iexplore.exe"

And let iexplore.exe run for 5-10 seconds and then close it.
 

Can you paste the output of all that here?

 

Joseph_T_2
Beginner
234 Views

Here is the first output :

C:\Program Files (x86)\IntelSWTools\Inspector XE\bin32>inspxe-cl --version
Intel(R) Inspector XE 2016 Update 3 (build 460803) Command Line tool
Copyright (C) 2009-2016 Intel Corporation. All rights reserved.

Here is the error output from the second command:

Error: An internal error has occurred. Our apologies for this inconvenience. Please gather a description of the steps leading up to the problem and contact the Intel customer support team.
Error: This operating system is not supported. Suggestion: Check the Release Notes for a list of supported operating systems.
Error: An internal error has occurred. Our apologies for this inconvenience. Please gather a description of the steps leading up to the problem and contact the Intel customer support team.
Error: Result directory C:\Program Files (x86)\IntelSWTools\Inspector XE\bin32\r000mi1\r000mi1.inspxe is not found or empty. Suggestion: Specify valid path.

Jackson_M_Intel
Employee
234 Views

Thanks. We are currently trying to reproduce this in our lab. I have filed a ticket with our validation team and I will let you know when I have an update.

Joseph_T_2
Beginner
234 Views

Thank you so much for your help!!!

Joseph_T_2
Beginner
234 Views

Sir,

Just an update I have gone back to using Windows 8.1 Professional and I am still getting the same error message that I had first had using Windows 10 as well;

Analysis started...
Result file: C:\Users\Shadows\documents\visual studio 2015\Projects\MyEngine\MyEngine\My Inspector XE Results - MyEngine\r001mi3\r001mi3.inspxe 
Error: An internal error has occurred. Our apologies for this inconvenience. Please gather a description of the steps leading up to the problem and contact the Intel customer support team.
Error: This operating system is not supported. Suggestion: Check the Release Notes for a list of supported operating systems. 
Error: An internal error has occurred. Our apologies for this inconvenience. Please gather a description of the steps leading up to the problem and contact the Intel customer support team.
Application exit code: -1 
Result file: C:\Users\Shadows\documents\visual studio 2015\Projects\MyEngine\MyEngine\My Inspector XE Results - MyEngine\r001mi3\r001mi3.inspxe 
Analysis terminated

 

Jackson_M_Intel
Employee
234 Views

Interesting. Inspector has certainly run successfully on that operating system in the past. Can you think of anything out of the ordinary about your system? Are you running any virtual machines or parallel desktops? Any hypervisor type applications?

Joseph_T_2
Beginner
234 Views

The only thing that is out of the ordinary is that my old HDD crashed and I had to replace it. That is why I started using Windows 8.1 again, I just re upgraded to Windows 10 and now it is complaining about my system clock and telling me that I need to reset my system clock  no virtual desktops or parallel desktops I am not sure what a hypervisor type applications is though

Joseph_T_2
Beginner
234 Views

I fixed the system clock and I am now getting the first error that started this thread................ 

Joseph_T_2
Beginner
234 Views

Keeping this thread alive. As I am still having the same problem.................

Jackson_M_Intel
Employee
290 Views

Hello,

We're still unable to reproduce this in our lab. We have seen issues with interactions with some antivirus software. Do you know if you have any antivirus running, and if so - is it possible to try running with antivirus disabled after a restart to determine if this could be the issue.

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