advisor-gui crashing after updating to 2021.2

[GuilhermeG]

Hi,

After updating advisor to 2021.2 version, advison-gui crashes and the message is presented:

FATAL:gpu_data_manager_impl_private.cc(445)] GPU process isn't usable. Goodbye.

OS: Ubuntu 20.04.

Some idea to solve this problem?

[RaeesaM_Intel]

Hi ,

Thank you for posting in Intel Forums.

Could you please provide us the following details so that we would be able to debug your issue:

1.      System details like CPU, GPU, Kernel version

2.      Could you please check whether any crash log is being created ?

3.      Also check if advisor-gui runs as non-root user

Regards,

Raeesa

[RaeesaM_Intel]

Hi,

We haven't heard any updates from you. Could you please give us the necessary details for further analysis. You can also try opening the GUI of other profilers like VTune and see whether its launching or not.

Regards,

Raeesa

[Mariya_P_Intel]

Hi  @GuilhermeG,

This issue was escalated to Advisor development team.

I will notify you once getting any new details or info.

Thanks, Mariya

[Mariya_P_Intel]

Hi @GuilhermeG,

Could you please share your GPU and CPU configuration details?

Thanks, Mariya

[Mariya_P_Intel]

Hi @GuilhermeG,

For further work on this case, we still need your device details.

Please provide the output of sudo lshw command.

Thanks, Mariya

[GuilhermeG · Accepted solution]

Hi @Mariya_P_Intel 

The problem has been solved.

I changed some permissions in my system (Ubuntu Linux 20.04) and now it is working.

I was slow to respond because the forum messages were going to spam.

Thanks.

Guilherme

[Mariya_P_Intel]

@GuilhermeG, I'm very glad that the issue is solved!

We stop monitoring this thread, please start a new one in case of any further issues.

Thanks, Mariya