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paul_l_
Beginner
22 Views

crash while 'finalizing results'

Hi,

I just downloaded Intel Vtune Amplifier XE 2013:

Update 15 (build 328102) Copyright © 2009-2013 Intel Corporation. All rights reserved.

I tried the 'basic hotspots'.  It pops a message during the 'finalizing results' (resolving information for 'SETUPAPI.dll' with this (just the beginning):

[Exception]
Address: 0x000000000db26fd1
Code: 0x00000000c0000005
CrashedPID: 2828
CrashedTID: 6888
Description: EXCEPTION_ACCESS_VIOLATION
Module:
Product:


[Process]
Process Name: amplxe-gui.exe
Virtual Memory Size: 541968K
Working Set Size: 252652K

[Products]
No product modules involved in crash were found...

[System]

Host Name:                 ..
OS Name:                   Microsoft Windows XP Professional
OS Version:                5.1.2600 Service Pack 3 Build 2600
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Member Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          ..
Registered Organization:   ..
Product ID:                76487-640-9451844-23325
Original Install Date:     21/11/2010, 1:29:35 PM
System Up Time:            36 Days, 0 Hours, 41 Minutes, 14 Seconds
System Manufacturer:       Dell Inc.
System Model:              OptiPlex 780                
System type:               X86-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: x86 Family 6 Model 23 Stepping 10 GenuineIntel ~3324 Mhz
BIOS Version:              DELL   - 15
Windows Directory:         C:\WINDOWS
System Directory:          C:\WINDOWS\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (GMT-05:00) Eastern Time (US & Canada)
Total Physical Memory:     3,582 MB
Available Physical Memory: 1,898 MB
Virtual Memory: Max Size:  2,048 MB
Virtual Memory: Available: 1,956 MB
Virtual Memory: In Use:    92 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    cmce.ca
Logon Server:              \\SRVAD1
Hotfix(s):                 362 Hotfix(s) Installed.
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                           [238]: KB2544893-v2 - Update
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                           [240]: KB2585542 - Updat

0 Kudos
2 Replies
Bernard
Black Belt
22 Views

Can you upload process dump file?

Bernard
Black Belt
22 Views

You can search for minidump files in Windows directory or in \System32 directory.

Reply