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Can no open platform designer for Intel PAC arria10gx

Dear sir/madam,

I am using Intel PAC arria10gx card.

But I can not open the platform designer GUI correctly, it is just hang without showing up correctly, which makes my further development difficult.

OS:centos 7.1

[root@fig01 ~]# uname -a
Linux fig01 3.10.0-957.10.1.el7.x86_64 #1 SMP Mon Mar 18 15:06:45 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

OPAE has been installed successfully ,and I can run majority examples successfully.

2 PAC cards installed in the server, I am only using one of it for now.

[root@fig01 ~]# fpgainfo fme
Board Management Controller, microcontroller FW version 0
Last Power Down Cause: Q){
Last Reset Cause: Software reset
Watchdog timeout
//****** FME ******//
Object Id : 0xED00001
PCIe s:b:d:f : 0000:D8:00:0
Device Id : 0x09C4
Socket Id : 0x00
Ports Num : 01
Bitstream Id : 0x123000200000185
Bitstream Version : 0x564600030201
Pr Interface Id : 69528db6-eb31-577a-8c36-68f9faa081f6
Board Management Controller, microcontroller FW version unavailable
Last Power Down Cause: unavailable
Last Reset Cause: unavailable (can't open)
//****** FME ******//
Object Id : 0xED00000
PCIe s:b:d:f : 0000:3B:00:0
Device Id : 0x09C4
Socket Id : 0x00
Ports Num : 01
Bitstream Id : 0x123000200000185
Bitstream Version : 0x564600030201
Pr Interface Id : 69528db6-eb31-577a-8c36-68f9faa081f6.

 

In linux terminal, I can open Quartus GUI, but when I was opening the platform designer, it just hang without showing up correctly as below.

platform designer.JPG

what I have done

1,increase the memory to 8192MB or 16384MB from default, both settings did not solve the issue, problem still was same.

2, restart system  ,does not work.

 

settings and version.jpg

 

because OPAE limit the Quartus version to 17.1, so I have NOT changed Quartus to other version. Currently , Quartus is still the same one,which is automatically installed when I was installing OPAE.

can you give me some suggestion?

thanks

Jim

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