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Can not open platform designer for Intel PAC Arria10gx

Hello sir/madam,

I am going to submit this request again since I have submitted it yesterday into forum and disappeared somehow. 

 

I am using Intel PAC arria10gx, OPAE was installed on linux centos7 successfully , and I have done some development based on current environment including signaltap2 and ethernet application.

 

The problem is I still can NOT open the platform designer to install any IP core or edit any existing qsys based design module.

 

it is just like below, it hang without any response.

 

platform designer.JPG

 

I have changed my memory usage from default to 8192 or 16384MB, both of settings can NOT solve the issue.

settings and version.jpg

 

 [root@fig01 ~]# uname -a
Linux fig01 3.10.0-957.10.1.el7.x86_64 #1 SMP Mon Mar 18 15:06:45 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux
You have new mail in /var/spool/mail/root
[root@fig01 ~]# java -version
openjdk version "1.8.0_201"
OpenJDK Runtime Environment (build 1.8.0_201-b09)
OpenJDK 64-Bit Server VM (build 25.201-b09, mixed mode)
[root@fig01 ~]# fpgainfo fme
Board Management Controller, microcontroller FW version unavailable (I/O error)
Last Power Down Cause: Q){
Last Reset Cause: Software reset
Watchdog timeout
//****** FME ******//
Object Id : 0xED00001
PCIe s:b:d:f : 0000:D8:00:0
Device Id : 0x09C4
Socket Id : 0x00
Ports Num : 01
Bitstream Id : 0x123000200000185
Bitstream Version : 0x556900030201
Pr Interface Id : 69528db6-eb31-577a-8c36-68f9faa081f6
Board Management Controller, microcontroller FW version unavailable
Last Power Down Cause: unavailable
Last Reset Cause: unavailable (can't open)
//****** FME ******//
Object Id : 0xED00000
PCIe s:b:d:f : 0000:3B:00:0
Device Id : 0x09C4
Socket Id : 0x00
Ports Num : 01
Bitstream Id : 0x123000200000185
Bitstream Version : 0x556900030201
Pr Interface Id : 69528db6-eb31-577a-8c36-68f9faa081f6

 

any other information needed, please let me know.

 

thanks 

 

Jim

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