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Beginner
174 Views

Intel FPGA card issue

Dear Support,

We have purchased 2 Intel FPGA card and have installed in 2 Intel server. After installing FPGA card on PCIe x16 slot one server is stucking at startup or in BIOS with error "Nmi activated - system halted".
Server Product Code : LWF2208IR848505
Server S/N : BQF900200624
FPGA Model : BD-NVV-N3000
FPGA S/N : 644C361116D0
Intel BIOS : 02.01.0011

Please suggest on above issue, does this card is faulty.

 

Thanks,

Samir Bhansali

9819986246

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13 Replies
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Employee
160 Views

Re: Intel FPGA card issue

Hi, if you swap it with the card on the other working server. Does it show the same problem? Please confirm if this problem follow the card or follow the server. Thanks.

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Beginner
157 Views

Re: Intel FPGA card issue

Hi,

Yes i have tried with another server, but same error.

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Employee
144 Views

Re: Intel FPGA card issue

Just to make sure...the server doesnt boot into OS with the card installed and there is no way to run lspci or any tools, right? What is the LED indication on the failing card? Blinking 1s? Always ON?

If so, once you took the card out and installed it on other server, it is seen on that server as well (which was known to work correctly). So the problem is following the card, right? And the server that was failing, once you had the card replaced, it starts working, right?

 

 

 

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Beginner
131 Views

Re: Intel FPGA card issue

Led is always on and issue might be with card. I have demanded replacement from Intel.

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Employee
88 Views

Re: Intel FPGA card issue

Hi, I have sent you a private message.

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Beginner
82 Views

Re: Intel FPGA card issue

Hi,

I have not received any message, can you please help to replace FPGA card asap.

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Employee
79 Views

Re: Intel FPGA card issue

Please give it a few minutes, and check your inbox. I have explained the flow on the replacement.

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Beginner
78 Views

Re: Intel FPGA card issue

Received your message.

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Employee
57 Views

Re: Intel FPGA card issue

Hi @samir_bhansali 

I have received your replacement request. Could you let me know 

1) Did you received the card and it is already failing? 

OR

2) If you performed something on the card, what was the last action performed?

 

Tags (1)
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Beginner
52 Views

Re: Intel FPGA card issue

Hi Jonway,

1. We had received 2 new cards to install in Intel server, after installing cards into the server out of both one card is working fine and other one was giving error. 

2. First and last thing performed after receiving new card was just installed card in Intel server and powered 

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Employee
17 Views

Re: Intel FPGA card issue

Thanks Samir. Noted on that and sorry for any inconvenience caused. I am still working on it.

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Beginner
12 Views

Re: Intel FPGA card issue

Dear Jon Way,

This issue has already delayed for replacement, I request you to process for replacement asap.

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Beginner
2 Views

Re: Intel FPGA card issue

Dear Jon Way,

Any update of card replacement.

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