Wifi Card Drivers

[Rado]

Hello, o have problem with my laptop.i cant connect into wifi , cus it shows the problem with driver, before it has working veru well. I didnt use laptop anout half year ... some1 would tell me what I havw to do. Becouse I have no option to repair it becouse no net. And I couldnt download any drivers... I try to configure it my self. But tthis is to hard ... also ive made it working for 2 minute today ... and after that computer automatem restart... and still there is problem what i couldnt solo it. Please give me some info how could i fix this problem.

[ACarmona_Intel]

Hello Rado,

We greatly appreciate your posts in our Intel communities.

We understand that you are having issues with the WIFI card, as it does not connect or does not produce connection to the system.

In order for me to isolate the issue and provide the best solution, kindly provide the following information:

• Was the system working fine before?
• Have you made any changes to the system that led to the issue?
• Are you having any error messages on your device manager?
  • In Device Manager, double-click the device type that has the problem (Network Adapters). Right-click the device that has the problem, and then click Properties. This opens the device's Properties dialogue box. You can see the error code in the Device Status area of this dialogue box.
    • You may also check this link for more reference with regards to the device manager error:
      • Error codes in Device Manager in Windows: https://support.microsoft.com/en-us/topic/error-codes-in-device-manager-in-windows-524e9e89-4dee-8883-0afa-6bca0456324e#:~:text=In%20Device%20Manager%2C%20double%2Dclick,area%20of%20this%20dialog%20box.

• Please provide us with your SSU, as it would really help us if we could get more information about your system.

Kindly do the following:

1. Download the Intel® System Support Utility and save the application to your system.

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

2. Open the application, tick Everything, and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.

3. To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.

4. Attach the text file here.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Rado,

We are checking in with you on the WIFI card issue we are having in case you have any additional queries or require further explanation. Please know that we would be happy to assist you if you have any.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Rado,

We are checking in with you on the WiFi card issue that we have, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Rado,

If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician