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Intel ARC graphics chip driver issue: Black screen and system restart(OpenGL )

Joren
Novice
471 Views

Hi Dear,

I am a game developer, and we chose BGFX as the underlying renderer for our game engine. Last week, our department purchased 2 new laptops with the following configurations. And then installed the latest graphics driver.

Intel(R) Core(TM) Ultra 5 125H 3.60 GHz

32.0 GB RAM

Windows 11 Home(24H2).

When our engine call  Swap Buffers after initialization, the screen goes black and restarts automatically.

This is a very strange problem, because NVDIA & AMD series graphics chips should not have any problems, This is almost certainly an unknown issue within the driver.

I can't provide our engine code, but we can reproduce this issue.

 

1.

git clone https://git@hub.com/bkaradzic/bx.git
git clone https://github.com/bkaradzic/bimg.git
git clone https://github.com/bkaradzic/bgfx.git

 

2.

cd bgfx

 3.

..\bx\tools\bin\windows\genie --with-examples vs2022

 

4.

start .build\projects\vs2022\bgfx.sln

 

5. Choose a example, such as example-06-bump(You can choose any example)

 

6.Open the main file--bump.cpp, then jump to line 103 and modify the code as follows:

 

init.type = bgfx::RendererType::Enum::OpenGL;//USE OPENGL VERSION.

 

7. Run, then crash and the computer will automatically restart with a black screen.

 

There has been a similar post on the forum, the link is below:

 

Re: Thinkpad T14 gen5 intel arc graphic BGFX OpenGL TDR - Intel Community.

 

By the way, it is very easy to download BGFX and generate the project. Please ask your engineers to follow the above steps to reproduce it. If you have any questions, please feel free to contact me! Thank you very much!

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6 Replies
Joren
Novice
469 Views

Hi, guys, if you have any suggestions, please contact me in time. Your feedback is very important to our team.  Thanks again!

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karen_intel
Moderator
330 Views

Hey @Joren  quick update

I was able to reproduce the behavior you have reported in a Core Ultra Machine (185H)

I'll keep on debugging and doing some more tests and let you know next steps

Stay tuned

 

Karen

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karen_intel
Moderator
349 Views

Heey @Joren thank you for your submission

I'll do some tests in a similar machine to yours with the latest driver and see how it goes
Once we're able to confirm the issue I'll contact you in case we have any questions

May take a couple days so thanks in advance for your patience
Karen

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Joren
Novice
281 Views

OK, thank you very much for your reply! Waiting for your good news!

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karen_intel
Moderator
159 Views

Hello @Joren update on this case

We have escalated this behavior in an internal report. The ID is 14024577500

Once we get any feedback or questions from the dev team about this, I will contact you directly in this thread.

Thanks for your patience and collaboration

Karen

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Joren
Novice
141 Views
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