Terrible performance intel arc b580

[Emre_EU]

I’m having serious performance issues and crashes in Euro truck simulator, even though my graphics settings are only low to medium and reziable bar enabled. I’m experiencing low FPS, stuttering, and random crashes that don’t match my hardware at all.

My specs:

• CPU: AMD Ryzen 9 3900X

• RAM: 16 GB DDR4 3200 MHz

• GPU: Intel Arc B580

• PSU: 850W

I’m also seeing very poor performance and occasional crashes in Apex Legends, even when running the game on almost all low settings. With these specs, I expected much smoother gameplay, so I’m unsure whether this is a driver issue, game optimization problem, or a deeper stability issue.

If anyone has advice, settings to try, or experience with Intel Arc GPUs in ETS2 or Apex, I’d really appreciate the help.

[KentRusselP_Intel]

Hi Emre_EU,

Thank you for reaching out to the Intel Community Forum. I appreciate your message and want to assure you that I’m here to assist you with your concern. To better understand the issue and provide accurate support, could you please share the following details:

1. Have you tried to use Display Driver Uninstaller (DDU) before installing the latest driver⁠ 32.0.101.8331 (WHQL Certified)??
2. Are you running any overclocking software?
3. Do you experience crashes or performance issues in other games or applications?
4. What are your CPU and GPU temperatures under load during gaming?
5. Have you run any memory stability tests (like MemTest86)?
6. Did these issues start immediately after installing the games, or did performance degrade over time?
7. Are you running ETS2 in DirectX 11 or OpenGL mode?
8. What specific error messages (if any) appear when games crash?
9. Is your RAM running at the rated 3200MHz speed?
10. Which PCIe slot is your GPU installed in, and is it running at PCIe 4.0 x16?
11. Are you using separate PCIe power cables for your GPU, or daisy-chained connectors?
12. Do you have XMP/DOCP enabled in BIOS for your RAM?

Additionally, to help us better understand your system configuration and provide accurate support, we kindly request that you share the Intel® System Support Utility (SSU) logs from your device. These logs contain important details about your hardware and software environment, which are crucial for troubleshooting.

Please follow these steps:

1. Download and run the Intel® SSU application.

2. The tool will generate a text file containing your system information.

3. Refer to this guide for detailed instructions:  Help Guide for the Intel® System Support Utility

4. Once completed, please attach the generated file to your response.

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[Emre_EU]

• Have you tried to use Display Driver Uninstaller (DDU) before installing the latest driver? Yes, I have performed a DDU clean uninstall twice.

• Are you running any overclocking software? No.

• Do you experience crashes or performance issues in other games or applications? Yes. Issues occur in Euro Truck Simulator 2, Apex Legends, FC 25, CS2, Dirt Rally 2.0, and Rainbow Six Siege.

• What are your CPU and GPU temperatures under load during gaming? GPU max temp is 65°C and CPU max temp is 72°C under load.

• Have you run any memory stability tests (like MemTest86)? No, I have not run a memory stability test yet.

• Did these issues start immediately after installing the games, or did performance degrade over time? The issues started immediately after installing the new GPU. My previous GTX 1060 3GB did not crash, though it had lower FPS.

• Are you running ETS2 in DirectX 11 or OpenGL mode? DirectX 11 mode.

• What specific error messages (if any) appear when games crash? No error messages appear; the games simply crash to desktop.

• Is your RAM running at the rated 3200MHz speed? Yes.

• Which PCIe slot is your GPU installed in, and is it running at PCIe 4.0 x16? It is installed in the primary slot. According to GPU-Z, it is running at PCIe x8 4.0 @ x8 4.0.

• Are you using separate PCIe power cables for your GPU, or daisy-chained connectors? I am currently using a daisy-chained connector (not separate cables).

• Do you have XMP/DOCP enabled in BIOS for your RAM? Yes, DOCP is enabled.

There is the .txt included aswell hope these information helps!

[KentRusselP_Intel]

Hi Emre_EU,

I hope you are doing well and thanks for getting back! Upon checking, your GPU is only running at PCIe x8 instead of x16, which could significantly impact performance and you're using daisy-chained power connectors instead of separate cables for your GPU. For further investigation of the issue, please answer the following questions:

1. What is the exact model/brand of your 850W PSU?
2. How old is your power supply?
3. What motherboard model do you have? (The SSU scan shows generic/placeholder names)
4. Is your computer a pre-built computer?
5. Do you have any other PCIe cards installed (sound cards, network cards, etc.)?
6. Have you tried moving the GPU to a different PCIe slot?
7. Do crashes occur during specific in-game actions, or are they completely random?
8. How long can you typically game before a crash occurs?
9. Have you tried rolling back to an older driver version?

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[Emre_EU]

PSU model/brand: Antec 850W Bronze
Age of PSU: Approximately 4.5 years old
Motherboard model: ASUS ROG Strix X570-F Gaming
Pre-built system: No, this is a custom-built PC
Other PCIe cards installed: No, only the GPU is installed
Tried a different PCIe slot: No, I have not tried moving the GPU to another slot
When do crashes occur: Crashes usually happen during specific in-game situations when there is heavy action or high load on screen, not completely random
Time before crash: It varies depending on whether I’m in more demanding/busy in-game areas
Driver rollback attempted: No, I have not tried rolling back to an older driver version

[KentRusselP_Intel]

Hi Emre_EU,

I hope you are doing well and thanks for getting back! Please try to use another PCIe slot, especially the x16 slot instead of the x8 slot as it affects performance. Also, please try to rollback your graphics driver.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[Emre_EU]

Hi Kent,
​Thank you for your response and the suggestions.
​I would like to clarify that the GPU is already installed in the PCIe x16 slot, so the hardware configuration is optimal.
​Per your recommendation, I have performed a clean installation of the rolled-back graphics drivers to ensure there are no software conflicts. I will continue to use the system as usual over the next few days and will monitor it closely for any further crashes.
​I will reach back out in a few days to let you know if the system has remained stable.

[KentRusselP_Intel]

Hi Emre_EU,

I hope you’re doing well, and thank you for confirming that you were able to follow my recommendations. Please let me know whether the issue persists or if everything is now working as expected.

If you have any questions or need further clarification, please don’t hesitate to reach out. I’m here to assist you.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi Emre_EU,

I hope you’re doing well, I just wanted to follow up and check if you’ve had a chance to monitor the performance of your system. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

Also, please provide your game settings and CapframeX. Please refer to the instructions below:

    1. Go to https://www.capframex.com/download and download the latest version of CapframeX.

    2. Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.

    3. Unzip both installers and install them.

    4. Download this file OverlayEntryConfiguration_0.json (attached at the bottom of this article) with the recommended RTSS configuration.

    5. Paste this file to %userprofile%\Documents\CapFrameX\Configuration.

    6. In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit in capture time.

    7. In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.

    8. Click the setting icon (cog wheel icon on the top right) and set the "Capture file mode" to "JSON + CSV"

Capturing the Performance Data

    1. Open CapframeX and do NOT minimize or close it close.

    2. Open the game and go to the part of the game you need to be to repro the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".

    3. Press F11 to start capturing data and reproduce the issue. The Status in the overlay will change to "Recording frametimes XX s".

    4. Once you have reproduced the issue, press F11 to finish the data capturing. The Status in the overlay will change to "Processing data".

    5. Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking any one of these captures will display the results on the right.

    6. To attach both the captured .json and .csv files to your escalation.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[Emre_EU]

Hello

Thanks for checking in. I’ve had some time to monitor the system performance. I can confirm that my Intel Arc B580 is no longer experiencing crashes, which is a positive improvement. However, the FPS performance remains almost the same, with no significant or noticeable difference.

[KentRusselP_Intel]

Hi Emre_EU,

I hope you’re doing well and thanks for confirming that you're no longer experiencing crashes, however, for further investigation of the low FPS, please provide your game settings and CapframeX. Please refer to the instructions below:

    1. Go to https://www.capframex.com/download and download the latest version of CapframeX.

    2. Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.

    3. Unzip both installers and install them.

    4. Download this file OverlayEntryConfiguration_0.json (attached at the bottom of this article) with the recommended RTSS configuration.

    5. Paste this file to %userprofile%\Documents\CapFrameX\Configuration.

    6. In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit in capture time.

    7. In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.

    8. Click the setting icon (cog wheel icon on the top right) and set the "Capture file mode" to "JSON + CSV"

Capturing the Performance Data

    1. Open CapframeX and do NOT minimize or close it close.

    2. Open the game and go to the part of the game you need to be to repro the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".

    3. Press F11 to start capturing data and reproduce the issue. The Status in the overlay will change to "Recording frametimes XX s".

    4. Once you have reproduced the issue, press F11 to finish the data capturing. The Status in the overlay will change to "Processing data".

    5. Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking any one of these captures will display the results on the right.

    6. To attach both the captured .json and .csv files to your escalation.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[Emre_EU]

Thank you for the instructions. I have completed the capture using CapFrameX and RTSS as requested. Please find the capture files attached to this message.

Regarding my in-game graphics settings during these tests:

• GTA V Online: Settings were set to Normal (which is effectively the Low/Medium equivalent for this title).

• Euro Truck Simulator 2: Settings were set to Medium.

[KentRusselP_Intel]

Hi Emre_EU,

I hope you’re doing well, and thank you for providing the requested files. Rest assured that further analysis and investigation of the issue is being conducted. For the meantime, if you have any questions or need further clarification, please don’t hesitate to reach out. I’m here to assist you.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[Emre_EU]

Hi @KentRusselP_Intel ,

Reporting an observation regarding GPU load in Counter-Strike 2. Despite running a mix of Low/Medium settings, my GPU utilization hits 100% while idling in the main menu. causing unnecessary power draw and heat.

[KentRusselP_Intel]

Hi Emre_EU,

I hope you’re doing well, and thank you for your response! Please be advised that I can only support one game per thread. In order to resolve the other issue with the other game, please create a different thread. Please let me know which game should we focus/prioritize on this thread?

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[Emre_EU]

Hi @KentRusselP_Intel 

I am very sorry for the confusion! I didn't realize the policy was strictly one game per thread.

To be clear, both GTA 5 Online and Euro Truck Simulator 2 are high priorities for me, as I’m having issues with both. 

[KentRusselP_Intel]

Hi Emre_EU,

I hope you’re doing well, and thank you for getting back to me. To make sure we can properly investigate the issue, could you please let me know which game you would like us to prioritize in this thread—Euro Truck Simulator 2 or GTA V?

For organizational and troubleshooting purposes, each thread can only focus on a single game. If you are experiencing issues with both titles, please create a separate Intel Community thread for the other game so we can address each one thoroughly.

Thank you for your understanding, and I’m here to help with whichever game you choose to focus on in this discussion.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[Emre_EU]

Euro truck simulator 2

[KentRusselP_Intel]

Hi Emre_EU,

Thank you very much for your confirmation. Please be assured that we will carry out a comprehensive and detailed investigation into the low frames-per-second (FPS) performance issue you are experiencing with Euro Truck Simulator 2 (ETS 2). Our goal is to identify the root cause and provide an effective resolution.

Additionally, to ensure that each game-related issue you are reporting receives the focused attention it deserves, kindly open a separate discussion thread in the Intel Community for the other games you mentioned. This approach helps us manage and address each problem independently and thoroughly.

Should you have any further questions, require additional information, or need clarification at any point during this process, please feel free to contact me directly. We are here to support you and ensure your concerns are resolved efficiently.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi Emre_EU,

Thank you for your patience. To continue our investigation, could you please provide the exact game resolution you are using in Euro Truck Simulator 2? I would also appreciate it if you could share screenshots of your in‑game video/graphics settings.

If you have any additional questions or need further assistance, please feel free to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi Emre_EU,

I just wanted to follow up and check if you’ve had a chance to review the information I shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician