Embedded Connectivity
Intel network controllers, Firmware, and drivers support systems
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EEPROM Access Tool (V 0.7.9) I211 Flash in UBUNTU18.04 for Tegra (ARM64, r32.4.2, Jetson Xavier NX)

tomlin
Beginner
1,527 Views

Hi

There have been issues published before, and the recent chip issue switched to I210:

https://community.intel.com/t5/Embedded-Connectivity/EEPROM-Access-Tool-V-0-7-9-I211-Flash-in-UBUNTU...

now, nVIDIA Jetson Xivier NX + Eepromaccesstool 0.7.9 Dump error message "Check command open to write error)the dumped OTP file is empty 0.

Change to use another NANO processor, it shows that the programming is completed, but it still cannot be used after the power is turned off and restarted. The second programming will show that the same data has been programmed.

We think that the problem is the same as before, because of the number of times of burning, it cannot be burned again. We also tried to update flashtool ver0.8.0, but the result was the same but failed.
Could you please provide another i210 FW that has filled in the burning value?

Best regards,

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11 Replies
Mike_Intel
Moderator
1,513 Views

Hello tomlin,


Thank you for posting in Intel Ethernet Communities. 


For us to further check the issue, please provide the following details.


  1. Are you designing a board/system with embedded network controller?
  2. Why do you need this information?
  3. Please provide further details on your design.


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support


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tomlin
Beginner
1,499 Views

Hi Mike
Are you designing a board/system with embedded network controller?
A : base on nvidia design kit
https://developer.nvidia.com/embedded/jetson-nano-developer-kit
& Products we support
https://www.gigaipc.com/en/index.php?action=products2&cid=2&tid=31

Why do you need this information?
A : 07-16-2020 We are here to solve the problem, the message is linked below. Now because of intel i211 LAN production problem change to use i210.

https://0rz.tw/fUDmY

Please provide further details on your design.
A : Change only LAN IC.

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Mike_Intel
Moderator
1,481 Views

Hello tomlin,


Base on your inquiry, we have specific forum for these issues and I will be transferring this thread for faster response. 


Please wait for their reply within 1 to 2 business days.


Thank you.


Best regards,

Michael L.

Intel® Customer Support


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tomlin
Beginner
1,404 Views

hi Mike
 Is there any progress?

Best regards,

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CarlosAM_INTEL
Moderator
1,394 Views

Hello, @tomlin:

Thanks for your update.

The transfer mentioned by @Mike_Intel is to the Intel Embedded Community.

Due to this fact, please follow the suggestion provided in our communication of January 12th.

Best regards,

@CarlosAM_INTEL

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tomlin
Beginner
1,379 Views

Hi @CarlosAM_INTEL 
 a. The same question was previously asked in this Embedded-Connectivity forum and received help:
https://community.intel.com/t5/Embedded-Connectivity/EEPROM-Access-Tool-V-0-7-9-I211-Flash-in-UBUNTU18-04-for-Tegra/m-p/1201110?profile. language=zh-TW
 b.IPS profile has been updated.
  On January 12th, the response was wait for their reply within 1 to 2 business days, there is no change or response at present, so I asked again if there is any progress.

Best regards,

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CarlosAM_INTEL
Moderator
1,370 Views

Hello, @tomlin:

Thanks for your reply.

Please let us clarify the situation.

You still have a simple account but a premier account is needed to receive the proper support.

Please update your account as we suggested in our communication of the past January 12th.

Best regards,

@CarlosAM_INTEL.

 

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tomlin
Beginner
1,358 Views

Hi @CarlosAM_INTEL 
 how to know the premier account or simple? Only the application for the Premier account received from the developer zone has been approved.

 

Best regards,

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CarlosAM_INTEL
Moderator
1,345 Views

Hello, @tomlin:

Thanks for your reply.

We sent an email to the address associated with this account with information that may help you and explain why your last reply has been edited.

Best regards,

@CarlosAM_INTEL.

 

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CarlosAM_INTEL
Moderator
1,467 Views

Hello, @tomlin:

 

Thank you for contacting Intel Embedded Community.

 

You need to update your profile to the premier option to help you. You should fill out the form stated on the following website:


https://www.intel.com/content/www/us/en/forms/developer/premier-registration.html


You should use a business email address to evade any inconvenience. Please avoid the free email provider's address (such as the one provided by Hotmail, Gmail, Yahoo, or others).

 

Best regards,

@CarlosAM_INTEL.

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tomlin
Beginner
1,450 Views
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