Embedded Connectivity
Intel network controllers, Firmware, and drivers support systems
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Intel(R) USB 3.1 eXtensible Host Controller - stops working

TUP
Beginner
‎04-18-2021 02:00 PM
3,062 Views

Recently I've noticed that my mouse appears connected but my computer won't pick up any inputs from the mouse. I searched online and found that I had to uninstall "Intel(R) USB 3.1 eXtensible Host Controller -1.10 (Microsoft) " then restart for it to work. However, the same issue occurs the next day, so I have to keep uninstalling and restarting every day. Is there another solution for this?

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CarlosAM_INTEL
Moderator
‎04-19-2021 10:20 AM
3,026 Views

Hello, @TUP:

Thank you for contacting Intel Embedded Community.

We want to address the following questions to understand this situation:

Could you please let us know if the affected designs are third-party ones or yours?

Could you please inform us of the part numbers and where we can find all the information if they are third-party devices?

Could you please list the sources that you have used to develop the designs associated with this situation and if they were verified by Intel?

Could you please list the part numbers of the Intel processors associated with this situation?

We are waiting for your answer to these questions.

Best regards,

@CarlosAM_INTEL.

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