Unable to re-program the i210 chip using newer versions of EUPDATEW64e

[CStie1]

Hi all,

I haven't found anything similar here so I decided to ask for answers.

One of our customers is buying a server application product using intel's xeon CPUs. To adapt the module to their systems a re-configuration of the i210 ETH controller is necessary.

The customer is using the EEUPDATEW64e Tool, Version 5.30.25.6 for that.

So when we get back the products for Service, modification or whatever we experience, that we are no more able to restore our standard settings of the i210. The only possible way seems to be to remove the SPI of the ETH controller and completely erase it or replace it physically with a new one.

Does it have to do with the version of the EEUPDATE Tool?

Or are there settings which prohibits an overwriting of the SPI content?

Thanks for hints!

BR,

Chris.

[CarlosAM_INTEL]

Hello, @CStie1​:

Thank you for contacting Intel Embedded Community.

Please review the answers to the questions 2.23 and 2.25, on page 9 of the Intel(R) Ethernet Controller I210/I211 Frequently Asked Questions [FAQs] document # 335346. This document can be found at:

https://www.intel.com/content/dam/www/public/us/en/documents/faqs/ethernet-controller-i210-i211-faq.pdf 

The Intel I210, I211, and X550 EEPROM Access Tool (EAT) [Version 0.7.7] document # 572162 is the updated version of the cited tool. It can be found when you are logged into your Resource & Design Center (RDC) privileged account at the following website:

http://www.intel.com/cd/edesign/library/asmo-na/eng/572162.htm

The RDC Account Support form is the channel to process your account update request. It can be found at:

https://www.intel.com/content/www/us/en/forms/design/contact-support.html

Best regards,

@Mæcenas_INTEL​.

[CStie1]

Thanks for the prompt answer.

For the moment we consider the customer somehow courrupts the iNVM content for whatever reason.

We will go back to them and ask them in details what and how they are doing.

If I have further questions I would raise them here.

BR,

Chris.

[CarlosAM_INTEL]

Hello, @CStie1​:

Thanks for your reply.

Perfect, feel free to contact us if you will have questions related to Intel Embedded devices, we will be more than glad to help you.

Best regards,

@Mæcenas_INTEL​.