intel USB 3.1 extensible host controller unable to connect

[Dalhoff]

Having the following devices.
1. Microsoft Surface Book 2 (Windows 10 and 11)
2. Lenovo ThinkPad Hybrid USB-C with USB-A

When connecting for the first time it takes minutes for it to detect and then installs drivers.

Once completed then connection between those two devices can only happens when performing one of the options below.

1. Do Windows cold boot.
2. Disconnect power from Lenovo Dock, then power plug back in.

Note! It is only between those two devices where not working.

Have been testing with multiple Surface book 2 and Lenovo ThinkPad Hybrid USB-C with USB-A as well.

Performed multiple Windows installations and also multiple firmwares on multiple Lenovo devices (same model though)

Microsoft have not been able to find any hardware defects.

Any suggestions?

[CarlosAM_INTEL]

Hello, @Dalhoff:

Thank you for contacting Intel Embedded Community.

You should send your support request related to the cited third-party devices through channels listed on the following websites as a reference:

https://support.microsoft.com/en-us/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=d752c78d-d1fc-c483-c80d-8343e68ad96b

https://pcsupport.lenovo.com/us/en/ 

Best regards,

@CarlosAM_INTEL.