Clarification needed on Intel Atom® Processor E3815

[Santoshmbca]

Hello Team,

Greetings!!!

Can you please advise if product no FH8065301567414 with Spec code SR3V1 is Active and available from INTEL.

According to Intel website link this is shown as Retired and Discontinued.

https://www.intel.com/content/www/us/en/products/sku/78476/intel-atom-processor-e3815-512k-cache-1-46-ghz/ordering.html

I also checked the PDN's available in Intel website and this part is not at all mentioned in those documents.

Please advise.

Regards,

Santosh

[ArchieD_Intel]

Hi @Santoshmbca,

Thank you for reaching out. To ensure you receive the most accurate and timely assistance, I'm redirecting your inquiry to our specialized forum that focuses specifically on these types of issues. The experts there will be better equipped to help you quickly.

Best regards,

Archie D.

Intel Customer Support Engineer

[Diego_INTEL · Accepted solution]

Hello @Santoshmbca,

Thank you for contacting Intel Embedded Community.

All Bay Trail products are discontinued and out of support at this moment.

https://www.intel.com/content/www/us/en/support/articles/000022396/processors.html

Best regards,

@Diego_INTEL 

[Santoshmbca]

Hi Diego,

Thank you. one of our customers is requesting Product discontinuance notice for product FH8065301567414 with spec code SR3V1.Thier claim is mentioned below.

Product page clearly dictates which SKUs are discontinued or not.

Do you have PDN, that proves the discontinuance of the SKU in question?

See attached from this page: https://www.intel.com/content/www/us/en/products/sku/78476/intel-atom-processor-e3815-512k-cache-1-46-ghz/ordering.html

I would appreciate if you can share the product discontinuance notice so that we can clear thier docubts.

Regards,

Santosh

[Santoshmbca]

Hi @Diego_INTEL ,

Hope you are doing well.

Can you please advise on my above query.

Regards,

Santosh

[Diego_INTEL]

Hello @Santoshmbca,

Thank you for the reminder, I have found the following document regarding the end of support, I hope it may be of help.

Document #632552 - End of Technical Support Intel Core and Intel Atom Processors E38XX and Intel Celeron Processors J1XXX and N2XXX

Best regards,

@Diego_INTEL 

[Santoshmbca]

Hi Diego,

Thank you. Can you please attach the document in this thread so that I can download the same.

I am not able to retrieve it from INTEL webiste.

Regards,

Santosh

[Santoshmbca]

Hi Diego,

Hope you are doing well.

Can you please attach the document as requested. I am unable to find this in Intel website.

Regards,

Santosh

[Diego_INTEL]

Hello @Santoshmbca,

My apologies, I have been busy with other tasks, please note that the document #632552 is under NDA restriction and I can't share it publicly.

I think you can speak with an Intel Sales Representative to get access to this document if you need.

But also, you may consider that Bay Trail and also Apollo Lake (the next family) products are no longer being supported and they are discontinued, hence the availability of the products is affected, it may be best if needed, to speak directly with a Sales Representative if you need to get these products, as I don't have this information.

https://www.intel.com/content/www/us/en/partner/showcase/partner-directory/distributor.html#sort=relevancy

Best regards,

@Diego_INTEL 

[Santoshmbca]

Hi @Diego_INTEL, 

Thank you. 

However, our customer, is insisting that this part is active, and they are asking for proof of Discontinuance. Hence, we are unable to convince using the solution you have provided earlier. I would really appreciate if you can help in getting at least an excerpt from this document that this part is discontinue, it will be of great help

Looking to hear from you at the earliest.

Regards,

Santosh

[Santoshmbca]

Hi @Diego_INTEL ,

Just wanted to check if you have any update on above query.

Regards,

Santosh