Thank you for contacting Intel Embedded Community.
In order to better understand your consultation, could you please tell us the document and its number that you are using a reference to create the IoT Core image? By the way, could you please tell us if the design has been developed by you or a third party company? In case that it is a third party design, could you please give us all the information related to it?
Thanks in advance for your clarification.
We are using the documents we received from Intel.
Intel Atom® E3900 SoC Family Board Support Package for Windows* 10 IoT Core 32-bit and 64-bit Platforms September 2017 User Guide Document Number: Rev 001 5 Revision
This is the device we are using; http://www.ecs.com.tw/ECSWebSite/Product/Product_SPEC.aspx?DetailID=1732&CategoryID=12&DetailName=Feature&MenuID=261&LanID=0 ECS > PB01CF
Thanks for your reply.
Based on your previous communication, we would like to help you with your consultation but the proper information for the affected device should be provided by its manufacturer.
Due to this fact, we suggest you address as a reference your consultation to the channels listed at the http://www.ecs.com.tw/ECSWebSite/Support/Technical_Support_List.aspx?MenuID=50&LanID=0 ECS - Motherboard, Notebook, Tablet PC, System, IPC, LIVA Mini PC website.
We hope that this information may help you.