700Series_NVMUpdatePackage_v9_50 not supporting X710-T2L??

[AlanV2312]

I'm attempting to update the NVM firmware on my Retail X710-T2L and the latest version v9_50 is stating that that it does not support that adapter. I've been able to update the firmware on the X710-T2L many times in the past, so I think there might be a problem with the NVM Update Package.

Here are the results from an attempted upgrade:

Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.41.3.3
Copyright(C) 2013 - 2024 Intel Corporation.


WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.
Inventory in progress. Please wait [*-........]


Num Description Ver.(hex) DevId S:B Status
=== ================================== ============ ===== ====== ==============
01) Intel(R) Ethernet Network Adapter N/A(N/A) 15FF 00:007 Not supported
X710-T2L


Tool execution completed with the following status: Device not found.
Press any key to exit. 

[AlanV2312]

Duplicate.

[AlanV2312 · Accepted solution]

This issue has been resolved.

The root cause was the Intel PROSet utility as it was preventing the NVM update utility from seeing the adapter firmware. Removing the Intel PROSet utility allowed the NVM update utility to proceed with the update as normal.

Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.41.3.3
Copyright(C) 2013 - 2024 Intel Corporation.


WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.
Inventory in progress. Please wait [***|......]


Num Description Ver.(hex) DevId S:B Status
=== ================================== ============ ===== ====== ==============
01) Intel(R) Ethernet Network Adapter 9.64(9.40) 15FF 00:007 Update
X710-T2L available

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