Arp pruning - Intel I219-V

[Thycondrius]

We have a few computers running Windows 11 pro with the I219-V.

The problem is that everytime the computer reboots it can't ping the other computers on my lan.

If the target computer pings my computer, the comunication is restored. From that point on my computer can ping the remote one without any problem. Until the next reboot of course,

What could be the problem and how to fix it?

[Faez_Intel]

Hi Thycondrius,

Good day and thank you for posting in the Intel Community Support.

For your inquiry, may I know if the system is only able to restore its connection every time after the other computers ping the affected PC?

Also, please verify if you are using the latest drivers for the I219-V for all the computers to avoid any issues related to the drivers. Refer to the link below:

https://www.intel.com/content/www/us/en/products/sku/82186/intel-ethernet-connection-i219v/downloads.html

Thanks,

Faez_Intel

[Thycondrius]

Hello Faez_Intel, thanks for the reply.

After testing it, the afected computer only restores connection to the other machines after the other computers ping the affected one.

After checking the driver, we are using driver version12.19.2.55, which seems to be the lastest one based on the link you provided.

[Faez_Intel]

Hi Thycondrius,

Good day. Thank you for the details provided.

Please kindly help to gather the SSU logs for us to analyze further on this issue. Refer to the link below on how to gather the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

You may attach the SSU logs here. Kindly let us know if you have any other inquiries.

Best regards,

Faez.

Intel Customer Support 

[Thycondrius]

Hello Faez.

Thankis for the support.

Here's the log.

[Shaq_Intel]

Hi Thycondrius,

Thank you for the log, let us check and analyze the log first and get back to you.

Regards,

Shaq_Intel

[Faez_Intel · Accepted solution]

Hi Thycondrius,

Good day.

Based on the logs, we can see that the power management for low power and wake on LAN is running.

Power Management (Low Power):"Active: Yes, Enable: No"

Power Management (Wake On LAN):"Active: Yes, Enable: No"

For this, you can try change the power settings for a network adapter by going to the Properties of the network adapter, click the Power Management tab, try to check or un-check the "Allow the computer to turn off this device to save power check box. "

Kindly let us know if you have tried this and let us know on the status.

Thanks,

Faez_Intel

[Faez_Intel]

Hi Thycondrius,

Good day. Please kindly let us know if you have any other inquiries for this issue.

Thanks,

Faez_Intel

[Thycondrius]

Seems like the configurations did the trick.

Thanks for the help.

[Faez_Intel]

Hi Thycondrius,

I hope you're having a wonderful day. Since the issue is resolved, we will proceed with the closure of the thread.

Kindly let us know if you have any other inquiries and we will assist you accordingly.

Thanks,

Faez_Intel