CNDA Request

[abin444]

Dear Sir/Madam

My company is planning to build an AVB Network Switch, where I want to use Intel gigabit ethernet controllers. We don't have a CNDA established with Intel Cooperation as of now.

Can somebody please help me to establish a CNDA between our company and Intel Cooperation?

TIA

Sincerely,

PS: I already tried to register for IPS and DZP a/c with my company email id, but both got rejected, may be due to lack of CNDA?

[Dineshbabu]

Hi abin444,

Greetings!

Thank you for posting in Intel Community. To apply for CNDA access with Intel, we kindly request that you follow the article below.

https://www.intel.com/content/www/us/en/support/articles/000058073/programs/resource-and-documentation-center.html

Regards,

Dinesh

Intel Customer Support Technician

[abin444]

Hi  Dinesh, 

This article talks about procedures for Intel premier service/ Developer Zone a/c, for which CNDA is required. as I said, I already tried to register for IPS and DZP as mentioned in the article and got rejected, possibly due to lack of having CNDA or lack of having Intel Account Representative or both. 

We are a startup using Intel chips for the first time. Can you please suggest a way/ steps to meet either of the above pre-requisites for Intel premier service/ Developer Zone a/c?

I was hoping somebody could help me to establish a CNDA between our company and Intel.

Thanks and regards,
Abin

[IntelSupport]

Hello Abin,

Greetings for the day!!

Thank you for the update.

Support for acquiring the CNDA falls outside the scope of our assistance. However, we are routing your query to the dedicated team for further review. They will analyze the issue in detail and provide the necessary support. You can expect them to reach out to you within 24 to 48 working hours.

Regards,

Kuzhanthai Yesu R

Intel Customer Support Technician

[Sreelakshmi1]

Hi Abin444,

Greetings!

We have sent an email requesting a few details. Kindly check and help us with the information to proceed further.

Thank you for your attention to this matter.

Regards,

Sreelakshmi

Intel Customer Support Technician

[Sazirah]

Hi Abin444,

Regarding the CNDA creation, we require some information from your end as below:

1) Have you work with or have contacted any Intel Sales representative? If yes, kindly help to share the name and contact email.  

2) May I know which Intel Disti or Intel reseller that you purchased from? 

3) Kindly explain brief description of the project that you are working on.  

4) Approximate number of units you are planning to purchase or use in your Project per year.  

5) Can you help to share if you have the details on why the Developer Zone registration request was cancelled? Any email or screenshot would help.

We look forward for your response on this.

Regards,

Sazzy_Intel

Intel Customer Support Technician

[Andrew_wvlt]

Hi Sirah,

I have the same problem! 

We already invested in portwell modules that are based on intel and we need to have access to the developers' zone, after application we just got rejected. How can we have a signed CNDA. Process is stuck and no clear path on it please help

[abin444]

Hi Sazzy,

Thank you for your response.

I had already shared all the requested details over email with Amina and Vikas (Case #: 06499749). After multiple rounds of back-and-forth communication over many days, they ultimately suggested reaching out to a distributor. However, it was Mouser—an Intel-authorized distributor—that pointed us initially to Intel for matters related to CNDA, Intel Premier Service, and Dev Zone Premier. At this point, it’s a classic chicken-and-egg situation, and frankly, this runaround is unacceptable.

We have been trying to obtain critical information on the I210-AT Ethernet controller, but the roadblocks at every step have made it needlessly difficult. Without access to programming details, firmware, drivers, and flash images, we cannot move forward with confidence. This is not a minor inconvenience—it is actively stalling our timeline.

Had we known that getting fundamental product information from Intel would be this difficult, we would have never considered using Intel components.

-Abin

[Meghak]

Hi Abin444,

Greetings for the day!

Please accept our sincere apologies for the inconvenience.

Please note as per the details shared to us, since you have mentioned that there is no Intel representative available, we recommend reaching out to an authorized Intel distributor for further assistance.

We made every effort to support and grant access, but unfortunately, it was not approved.

We sincerely appreciate your understanding. Should you have any other questions or need further help, please don’t hesitate to reach out.

Thank you for using Intel products and services.

Best Regards,

Megha K

Intel Customer Support Technician

[Sreelakshmi1]

Hi Abin444,

Greetings for the day!

We are following up to check if you were able to find the information we shared earlier. Kindly confirm at your earliest convenience, so that we can continue assisting you in resolving this matter.

Best Regards,

Sreelakshmi

Intel Customer Support Technician

[Sreelakshmi1]

Hi Abin444,

Greetings for the day!

We would like to inform you that we are closing this request as no response has been received from our previous follow-ups.

Please don't hesitate to ask any further questions in the future. Feel free to start a new conversation, as this thread will no longer be monitored.

Best Regards,

Sreelakshmi

Intel Customer Support Technician