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CRB ARL-S original drivers - networking seems to be unstable after clean W11Pro reinstallation

JiriValenta
Beginner
1,173 Views

Hello I have here "CRB" (customer Reference Board) machine identified by:
S/N: GPARDV4170011
Product Code: DTAR3SEWEB
CPU S/N: D3HS425301344
CodeName: Arrow Lake-S External
CPU/Chipset or SoC: ARL-S/ MTP-S PCH
BoardName: MTL-S/ UDIMM 1DPC SO2
Phase: Beta

It needed reset and WinRE failed, so I installed clean Win11 Pro from MS and a lot of HW components seem to not have driver (expected). Unfortunately it affects probably networking performance - it seems to be very unstable in transfer speeds (iperf3 tests).
I tested DSA - it found and installed only GPU driver.
https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

Is there some way how to get original drivers? Or even better installation media for this machine? Unknon HWIDs are in attachement.

Thank you!
--
Jiri


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5 Replies
Poojitha
Employee
1,031 Views

Hi JiriValenta,

 

Greetings for the day!

 

Thank you for reaching out to the Intel support.  We acknowledge receipt of your concern and want to assure you that assisting you is our top priority. To effectively troubleshoot the issue you're facing, we require some additional information from your end.

 

Could you kindly provide the following details:

1.Kindly share the complete product details?

2.Please provide the system information?

 

Your prompt response with this information will greatly assist us in diagnosing and resolving the issue as quickly as possible.

We look forward to hearing from you soon.

 

Best regards,
Poojitha N
Intel Customer Support Technician

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JiriValenta
Beginner
979 Views

Good morning, Poojitha
thanks for reply. I'm not sure how to identify more than by Serial Number, which is in original post, but I'll try my best.
I found SSU utility - maybe that could help. In attachement is an output from it.
I'm also attaching photos of Intel labels on case.
The address where it was sent/delivered is:

Karlovo náměstí 17
Prague 2
Czech Republic

Now is the comapny named as Chaos Czech s.r.o. Before it was probably Corona or Corona Renderer. I'm here new IT administrator and I'm not sure how these things work here in this way.  You can reach me also at company address jiri.valenta@chaos.com
Original adresee is probably Martin Šik.

Best regards
--
Jiri

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Vik3
Employee
780 Views

Hello JiriValenta,


We are currently checking with our internal team and will get back to you with an update as soon possible.

We appreciate your understanding!


Regards,

Vikas

Intel Customer Support Technician


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Sreelakshmi1
Employee
662 Views

Hello JiriValenta,


Greetings!


Upon reviewing the image you previously shared, which pertains to pre-release software development products, we recommend that you open a new ticket in the Intel Software Development Platform Support Center (Intel SDP), as technical support for such cases is handled by the Software Development team.


http://www.intel.com/sdp


As this falls outside the scope of our support, we will proceed to close the request.


Please don't hesitate to ask any further questions in the future. Feel free to start a new conversation, as this thread will no longer be monitored.


We appreciate your understanding!


Regards,

Sreelakshmi

Intel Customer Support Technician


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TejasMohan
Employee
47 Views

Hello JiriValenta,

 

Greetings!

 

Upon reviewing the image you previously shared, which pertains to pre-release software development products, we recommend that you open a new ticket in the Intel Software Development Platform Support Center (Intel SDP), as technical support for such cases is handled by the Software Development team.

 

As this falls outside the scope of our support, we will proceed to close the request.

 

Please don't hesitate to ask any further questions in the future. Feel free to start a new conversation, as this thread will no longer be monitored.

 

We appreciate your understanding!

 

Best regards,
Tejas
Intel Customer Support Technician

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