E810-C link down

[Kylels]

Hi everyone,

I am using a E810-C network adapter on a supermicro H11ssl-i motherboard(BIOS 2.4), with a AMD EPYC 7302 16-Core CPU.

I installed the ubuntu 20.04 system with DDP 1.3.35 update.

When the system is booting up, it shows message that

"One or more boot drivers require configuration changes. Please enter BIOS Setup and check Driver Health page for details.

Intel(R) 100GbE 3.2.08 is Unhealthy".

When I enter into the Driver Health page, it shows that "The module's power requirements exceed the device's power supply. Cannot start link."

My question is how can I fix the problem and get the link up?

Many thanks in advance.

[Mike_Intel]

Hello Kylels,

Thank you for posting in Intel Ethernet Communities. 

For us to further check the issue, please provide the following details.

1. Are you using onboard E810 or is it a PCIe card?
2. Can you share the link of your network driver?
3. Is it working fine before?

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Kylels]

Hi Mike,

Thank you for the reply.

It is a PCIE card labled as "EB810-100G-2QSFP28" on the box. I have plugged it into a PCI-E 4.0 X16 slot.

When the ubuntu was installed at the beginning, the BIOS is not giving a waring. I am not sure if the network card works at that time. But when I was trying to run the DPDK example, it failed with some error messages. So I looked up some posts about updating the DDP to the appropriate version 1.3.35.  Then the bios start giving the error messages at boot time. 

Regarding to the network driver link, where can I found it?

I looked into the bios sometimes, and didn't found anything related to PCI-E power.

Best regards,

Kyle

[Mike_Intel]

Hello Kylels,

Thank you for the quick reply. Kindly send photos of the network card on both sides for us to get the markings and validate if the card is not an OEM unit.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Kylels]

Hi Mike,

Thanks for the follow up.

Here are some photos that I've taken.

Best regards,

Kyle

[Mike_Intel]

Hello Kylels,

Thank you for sending the pictures that we requested. Upon further checking, your network card is not a retail Intel unit because it does not have the markings of our product. Please refer to the link below for reference:

https://www.intel.com/content/www/us/en/support/articles/000007060/ethernet-products.html

https://www.intel.com/content/www/us/en/support/articles/000007074/ethernet-products/gigabit-ethernet-adapters-up-to-2-5gbe.html

You may try our generic driver below:

https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html?wapkw=E810

However, if you are still having issues. It is best to contact your reseller or OEM manufacturer for further assistance since your network card is a possible OEM unit. They are the best team who can further diagnose the issue.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Mike_Intel]

Hello Kylels,

I hope you're having a wonderful day. I am just sending a soft follow up and hoping that you have tried contacting the OEM manufacturer for further assistance.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Kylels]

Hi Mike,

Thank you for the follow-up. 

The problem is solved now. It is not a response from the OEM manufacturer, after searching and trying, it worked luckily.

The error message is due to an incompatible optical module. After replacing, there is one module working with it.

Thank you again for you kindly help and time into this.

Best wishes,

Kyle

[Mike_Intel]

Hello Kylels,

Thank you for the update and we are glad that you were able to fix the issue. Thank you also for sharing the fix. Since the issue is now resolved, we will now close the case. If you need assistance again in the future, please don't hesitate to contact us back.

Thank you and stay safe.

Best regards,

Michael L.

Intel® Customer Support