E810-CQDA2 not able to ping either port

[JerryJ]

I cannot ping from one NIC port on the E810-CQDA2 to the other, and I cannot ping either port from the switch console.

I have a dual port E810-CQDA2 installed in a Windows 11 workstation 23H2 (OS build 22631.5768).  Both NIC ports are connected to a Cisco C9500-32C using Cisco QSFP-100G-AOC3M-AO QSFP28 cables.  The two NIC ports are addresses 172.20.10.2 /20 and 172.20.15.2 /20.  The Cisco ports are Layer 2 switchports, and the Cisco webui is at address 172.20.10.1 /20. 

I can open the webui for the Cisco switch over the 100G cable.

I can successfully ping the webui port from the Windows 11 host computer using 'ping -S 172.20.10.2 172.20.10.1' and same with 'ping -S 172.20.15.2 172.20.10.1'. 

I cannot ping either 172.20.10.2 or 15.2  from the Cisco console CLI, and I cannot ping from one NIC port to the other with 'ping -S 172.20.10.2 172.20.15.2.

I have reloaded the NVM with E810_NVMUpdatePackage_v4_80_Windows running the cmdline nvmupdatew642.exe and selected that NIC device, which showed an update was available from this package (the 1G NIC in the Windows 11 host is also an Intel product, but did not need updating).

I have run the cmdlet Test-IntelEthernetHardware on the NIC and it does not show any problems, all 4 tests pass (Register, EEPROM, MAC Loopback, Interrupt) on both NIC ports.

The get-IntelEthernetSetting result is in the attached file.

The Windows 11 Firewall has all ICMPv4 and ICMPv6 enabled, both incoming and outgoing.  I can ping the Windows 11 1G port over our facility LAN. 

Is this an expected behavior in Windows 11 workstation, that the port cannot respond to a ping, or is there some other explanation, or other diagnostic or configuration setting I can try?

[IntelSupport]

Hi JerryJ,

Greetings for the day!

Thanks for contacting Intel Customer Support with your query:

Kindly share the server system details where the card is installed

Have you tried to install the card in another working server?

Kindly share the picture of the card with serial and part number visible.

Regards

Jerome

Intel Customer Support Technician

[IntelSupport]

Hi JerryJ,

Greetings for the day!

This is a follow up:

Kindly share the server system details where the card is installed

Have you tried to install the card in another working server?

Kindly share the picture of the card with serial and part number visible.

Regards

Jerome

Intel Customer Support Technician

[IntelSupport]

Hi JerryJ,

Greetings for the day!

This is a second follow up:

Kindly share the server system details where the card is installed

Have you tried to install the card in another working server?

Kindly share the picture of the card with serial and part number visible.

Regards

Jerome

Intel Customer Support Technician

[JerryJ]

The host computer is a Supermicro SYS-540A-TR full tower.  The bios is reading both channels active on the E810 card.   

I have a second host computer system on order, but not yet available.

I should have the card serial and part number info later today.

[Amina_Sadiya]

Hello JerryJ,

Thank you for your response, Could you please confirm if the card was purchased separately or was it in-built on the system.

Best regards,

Amina

Intel Customer Support Technician

[JerryJ]

The card was purchased separately from an Intel reseller.

I have added photos of the labels on the card.

[Amina_Sadiya]

Hello JerryJ,

Thank you for sharing the pictures. We can see that it is an Intel Authorized Card. Could you please confirm whether you have swapped another NIC on this server? If not, could you please do so and let us know the outcome?

Additionally, please swap this NIC into a known good working server and share the results. This will help us determine whether the issue lies with the NIC itself or with the motherboard slot.

Best regards,

Amina

Intel Customer Support Technician

[JerryJ]

I put in an additional NIC card in another slot on the workstation. Both are in full width x16 slots (slot 1 is a graphics card, slot 3 is the first E810 NIC card, slot 5 is the second E810 NIC Card.  I have the updated version 4.80 NVM on first card installed, the other card has out-of-the-box version 4.30 NVM. 

No change to the behavior:

cannot ping either second card 100G port from the switch's console (connected to console on switch using USB serial)

cannot ping one port on second card from the other port on second card

cannot ping from one port on second card to either port on the first card

can ping the switch management IP address from both ports on second card

can log into webui at switch management IP address with only the second card connected to switch

It will take another week or so until I have access to a second host workstation computer to try either card

[Vik3]

Hello JerryJ,

Thank you for your response. To assist you further, please provide the additional details below.

• Please share Link LED status on the faulty NIC
• Please share the SSU Logs

Please follow :How to get the Intel® System Support Utility Logs on Windows

• For E810 cards, as per release notes it says recommended FW is 4.90 and you are running on 4.80. You may get the driver and Firmware from the complete driver pack.

Regards,

Vikas

Intel Customer Support Technician

[JerryJ]

I updated the initial card to 4.90 NVM, same behavior, just will not respond to a ping from the network.  From BIOS, these are the versions numbers:

  Option ROM Version        1.3863.0

  NVM Version                     4.90

The Link LEDs next to the QSFP28 cages on the cover plate are green on both ports.  They are also green on the Cisco C9500-32C switch for both QSFP28 cables.

The report from SSU is attached.

[Simon-Intel]

Hi JerryJ,

Thank you for your response.

Please note that Windows 11 is not compatible OS for the E810-CQDA2 NIC card. For more information, you may refer to the following article: Intel Ethernet Products Support

I kindly request you to test and confirm is the issue persists with any compatible operating system. If you have any further questions or need assistance, please feel free to reach out.

Best regards,

Simon

Intel Customer Support Technician