Ethernet is disconnecting randomly with error "e1rexpress event ID 27"

[jasonkim]

I can see the following description in SYSTEM Event Log.

The description is displayed in Korean, but translated as follows.

The description for Event ID 27 from source e1rexpress cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer... .
....
Intel(R) I210 Gigabit Network Connection #3
...

My computer environment is 

- Windows 10 x64

- 1 Gigabit connection established

Can I know the solution? Is it related to power management?

Thank you.

[MathijsK]

I've finally been able to fix it i think. So far it's been over 3 weeks with daily use and no disconnects.

Even though I couldn't reproduce the problem with the same cable on another computer, i decided to buy a new network cable anyway and install it through the house. Since then I've had no disconnects so it's probably some weird thing like a combination of a specific kind or amount of traffic in combination with a partly faulty cable.

Hopefully a new cable fixes your problem too. It's worth a shot.

[MathijsK]

I thought I fixed it but after a while it happened again and still does from time to time.

It’s crazy that after all this time it’s still not fixed.

Only solution is another motherboard I guess.

[Tonkado]

I've registered only to push LIKE and say thank you!
This thread helps me to solve the issue with random disconnects (3 years -_-).

e1rexpress
code: 27
Intel(R) I211 Gigabit Network Connection
Network link is disconnected.

I changed the LAN cable and the issue is gone!
Before that I had a random network problems with onboard LAN adapter and different USB Ethernet adaptors.
I was not even think about the cable because it works with other devices without any issues.

Thanks!

My system:
ASUS Prime x470 Pro w/ Ryzen 2600X

[KZB]

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="e1rexpress" /> 
  <EventID Qualifiers="40964">27</EventID> 
  <Version>0</Version> 
  <Level>3</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2023-01-29T02:28:57.0699964Z" /> 
  <EventRecordID>19489</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="4" ThreadID="10084" /> 
  <Channel>System</Channel> 
  <Computer>xxxx</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data /> 
  <Data>Intel(R) I211 Gigabit Network Connection</Data> 
  <Binary>0000040002003000000000001B0004A00000000000000000000000000000000000000000000000001B0004A0</Binary> 
  </EventData>
  </Event>

This issue appears  especially during Gaming sessions on Win 10. We play in a Team and a friend and I having the exact same issue. Both Intel Network Card + AMD Processor. Is this intended?

We can say it is not the cable. We exchanged them already.

Further I want to add this especially occours in the Game CoD Warzone. It kicks out randomly out of sessions and leads to crashes.

Please fix this. Otherwise we might need to sue.

Thank you very much and love from Germany.

/E: all recent drivers & updates are installed. OS is updated to the current latest build / updates.

[KZB]

+1 guys. feel you

Do you guys all have a AMD cpu??

[iMaster]

Они же написали, что не отвечают за то говно, что произвели. Стандартно: обновите драйвера, выключите энергосбережение. Не поможет, мы тут вообще ни причем. А, и кабель-кабель замените. То, что другие сетевые модули работают по соплям с затертым и перебитым в 1000 местах кабелем, это ничего, а тут "Контактики почистиете сухой тряпочкой.."

Сотрудники у вас там сменились или зарплату урезали? Что не так?!