Frequent Hardware Unit Hangs with I218-V (Linux, e1000e Module)

[cloudthomas]

Hello,

we are experiencing frequent hardware unit hangs in with I218-V (rev 05) NICs on Linux systems running Ubuntu 22.04.4 LTS with a pretty recent Kernel version: 5.15.0-101-generic #111-Ubuntu SMP Tue Mar 5 20:16:58 UTC 2024 x86_64 x86_64 x86_64 GNU/Linux

The I218 is the active interface in an active-backup bonding with a X552/X557-AT configured as the backup interface, which has been set to 1 GBit/s maximum link speed. The backup interface doesn't experience any problems at all.

Any ideas?

The kernel log shows:

Jun 17 00:02:04 node01 kernel: [106404.978062] e1000e 0000:00:19.0 eno1: Detected Hardware Unit Hang:
Jun 17 00:02:04 node01 kernel: [106404.978062] TDH <0>
Jun 17 00:02:04 node01 kernel: [106404.978062] TDT <ea>
Jun 17 00:02:04 node01 kernel: [106404.978062] next_to_use <ea>
Jun 17 00:02:04 node01 kernel: [106404.978062] next_to_clean <0>
Jun 17 00:02:04 node01 kernel: [106404.978062] buffer_info[next_to_clean]:
Jun 17 00:02:04 node01 kernel: [106404.978062] time_stamp <10194b4f0>
Jun 17 00:02:04 node01 kernel: [106404.978062] next_to_watch <0>
Jun 17 00:02:04 node01 kernel: [106404.978062] jiffies <10194bd18>
Jun 17 00:02:04 node01 kernel: [106404.978062] next_to_watch.status <0>
Jun 17 00:02:04 node01 kernel: [106404.978062] MAC Status <40080083>
Jun 17 00:02:04 node01 kernel: [106404.978062] PHY Status <796d>
Jun 17 00:02:04 node01 kernel: [106404.978062] PHY 1000BASE-T Status <3800>
Jun 17 00:02:04 node01 kernel: [106404.978062] PHY Extended Status <3000>
Jun 17 00:02:04 node01 kernel: [106404.978062] PCI Status <10>
Jun 17 00:02:06 node01 kernel: [106406.962170] e1000e 0000:00:19.0 eno1: Detected Hardware Unit Hang:
Jun 17 00:02:06 node01 kernel: [106406.962170] TDH <0>
Jun 17 00:02:06 node01 kernel: [106406.962170] TDT <ea>
Jun 17 00:02:06 node01 kernel: [106406.962170] next_to_use <ea>
Jun 17 00:02:06 node01 kernel: [106406.962170] next_to_clean <0>
Jun 17 00:02:06 node01 kernel: [106406.962170] buffer_info[next_to_clean]:
Jun 17 00:02:06 node01 kernel: [106406.962170] time_stamp <10194b4f0>
Jun 17 00:02:06 node01 kernel: [106406.962170] next_to_watch <0>
Jun 17 00:02:06 node01 kernel: [106406.962170] jiffies <10194bf08>
Jun 17 00:02:06 node01 kernel: [106406.962170] next_to_watch.status <0>
Jun 17 00:02:06 node01 kernel: [106406.962170] MAC Status <40080083>
Jun 17 00:02:06 node01 kernel: [106406.962170] PHY Status <796d>
Jun 17 00:02:06 node01 kernel: [106406.962170] PHY 1000BASE-T Status <3800>
Jun 17 00:02:06 node01 kernel: [106406.962170] PHY Extended Status <3000>
Jun 17 00:02:06 node01 kernel: [106406.962170] PCI Status <10>
Jun 17 00:02:06 node01 kernel: [106407.185683] e1000e 0000:00:19.0 eno1: Reset adapter unexpectedly
Jun 17 00:02:07 node01 kernel: [106407.449791] bondbb: (slave eno1): link status definitely down, disabling slave
Jun 17 00:02:07 node01 kernel: [106407.449803] bondbb: (slave enp7s0f0): making interface the new active one
Jun 17 00:02:07 node01 kernel: [106407.449808] device eno1 left promiscuous mode
Jun 17 00:02:07 node01 kernel: [106407.449893] device enp7s0f0 entered promiscuous mode

[Suneesh]

Hello Cloudthomas,

Greetings for the day!!

Thank you for posting in the Intel Community. We sincerely apologize for the delay in our response. We have received your concern and would like to assure you that assisting you is our top priority.

Could you kindly let us know if the issue has been resolved, or if you require further assistance from us? Your prompt response will greatly help us in diagnosing and resolving the issue as quickly as possible.

We appreciate your patience and understanding, and we look forward to hearing from you soon.

Regards,

Suneesh

Intel Customer Support Technician

[Suneesh]

Hello Cloudthomas,

Greetings for the day!

We are following up to check if you were able to find the information we requested. Kindly confirm at your earliest convenience, so that we can continue assisting you in resolving this matter.

We appreciate your understanding!

Regards,

Suneesh_intel

[Suneesh]

Hello Cloudthomas,

Good day.

If further assistance is necessary, please do not hesitate to reply.

Regards,

Suneesh_intel