Host fails to POST after setting port mode of XL710-QDA1 via EPCT

[J_Tay]

We have changed the port mode of a XL710-QDA1 via EPCT (v1.39.56.9, Linux x86_64) from 1x40 to 4x10 and rebooted the host as instructed. However, the host then fails to POST - powers on, fans spinning but nothing on screen/remote KVM. This persists despite multiple tries of warm boot/cold boot/power cycle. The host POSTs successfully only if the card is removed.

What could be the problem? Is there a way to reset the settings of the card through a jumper?

Thanks.

[Yogaeasvaran]

Hello J Tay,

Thank you for the update. For us to further check your inquiry, we still need to gather more details. Please provide the following:

1. Please help generate the SSU of your system for us to check your hardware. Kindly download the utility here:

https://www.intel.com/content/www/us/en/download/18895/intel-system-support-utility-for-the-linux-operating-system.html?wapkw=ssu

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Thank you.

Best regards,

Yogaeasvaran

Intel® Customer Support

[J_Tay]

Thank you for your response. I've ran the utility but it complained about the OS not being supported, so I hope the info is useful.

The system is a Dell R630 running Debian Linux. The card itself is a XL710QDA1BLK. It was not installed when SSU is run because the system would not POST with the card installed.

Happy to provide further information as necessary 

[Yogaeasvaran]

Hello J Tay,

Thanks for the detail.

You would need to update your firmware driver to latest version. Follow the link below:

Non-Volatile Memory (NVM) Update Utility for Intel® Ethernet Network Adapter 700 Series

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Thank you.

Best regards,

Yogaeasvaran

Intel® Customer Support

[Yogaeasvaran]

Hello J Tay,

Thanks for the detail.

Regarding your case number 05986677, we are following up to find out if you were able to complete the actions, we previously recommended.

Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!

Thank you.

Best regards,

Yogaeasvaran

Intel® Customer Support

[J_Tay]

No unfortunately we cannot - the host refuses to POST with the card installed

[Yogaeasvaran]

Hello J Tay,

You would need to update the firmware without the card install.

You would need to update your firmware driver to latest version. Follow the link below:

Non-Volatile Memory (NVM) Update Utility for Intel® Ethernet Network Adapter 700 Series

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Thank you.

Best regards,

Yogaeasvaran

Intel® Customer Support

[Yogaeasvaran]

Hello J Tay,

Regarding your case number 05986677, we are following up to find out if you were able to complete the actions, we previously recommended.

Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!

Thank you.

Best regards,

Yogaeasvaran

Intel® Customer Support

[Yogaeasvaran]

Hello J Tay,

Regarding your case number 05986677, we are following up to find out if you were able to complete the actions, we previously recommended.

Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!

Thank you.

Best regards,

Yogaeasvaran

Intel® Customer Support

[Yogaeasvaran]

Hello J Tay,

Regarding your case number 05986677, we are following up to find out if you were able to complete the actions, we previously recommended.

Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!

Thank you.

Best regards,

Yogaeasvaran

Intel® Customer Support

[Yogaeasvaran]

Hello J Tay,

Kindly note that as we have not received any response from our previous follow-ups, we will be closing this request.

If you have any more questions in the future, please don't hesitate to post a new question, as this thread will no longer be monitored.

Best regards,

Yogaeasvaran

Intel® Customer Support