I210 MAC address

[Ye-Chen]

Dear Intel,

I have Intel I210 NICs on the board. I use eeupdate tool to update the MAC address, for example, 34AD61FB1500, the MAC address in BIOS shows all zeros. I found out that for all MAC addresses ending with 00, the BIOS will display all zeros.NIC lists with the correct MAC addressInvalid MAC addresses

I wonder if this is done on purpose by the controller and what is the reason and how to avoid it.

Tanks,

Ye 

[Poojitha]

Hi Ye-Chen,

Greetings for the day!

Thank you for contacting Intel support. Could you please provide the system details and complete model information to check and assist you further.

Thank you for your understanding!

Regards,

Poojitha

[Ye-Chen]

Thanks Poojitha.

Here are the system info.

[root@Node_A ~]# lscpu
Architecture: x86_64
CPU op-mode(s): 32-bit, 64-bit
Byte Order: Little Endian
CPU(s): 96
On-line CPU(s) list: 0-95
Thread(s) per core: 2
Core(s) per socket: 24
Socket(s): 2
NUMA node(s): 2
Vendor ID: GenuineIntel
BIOS Vendor ID: Intel(R) Corporation
CPU family: 6
Model: 143
Model name: Intel(R) Xeon(R) Gold 5418Y
BIOS Model name: Intel(R) Xeon(R) Gold 5418Y
Stepping: 8
CPU MHz: 2000.000
[root@Node_A ~]# modinfo igb
filename: /lib/modules/4.18.0-348.el8.x86_64/kernel/drivers/net/ethernet/intel/igb/igb.ko.xz
version: 4.18.0-348.el8.x86_64
license: GPL v2
description: Intel(R) Gigabit Ethernet Network Driver
author: Intel Corporation, <e1000-devel@lists.sourceforge.net>
rhelversion: 8.5
srcversion: AF2690934D10A2F25C6AECF

[MACM]

Hi Ye-Chen,

Greetings from Intel.

Hope you are doing great.

Thank you for the information provided.

Could you also provide me the current firmware and driver version of Networks adapter and BIOS.

So that we can proceed further accordingly.

Regards,

Mohammed Ali

[Ye-Chen]

Hi Mohammed,

The BIOS is based on Intel 5.32_EagleStreamCrb_0ACOR_101 and the driver is listed below.

filename: /lib/modules/4.18.0-348.el8.x86_64/kernel/drivers/net/ethernet/intel/igb/igb.ko.xz
version: 4.18.0-348.el8.x86_64
license: GPL v2
description: Intel(R) Gigabit Ethernet Network Driver
author: Intel Corporation, <e1000-devel@lists.sourceforge.net>
rhelversion: 8.5
srcversion: AF2690934D10A2F25C6AECF

Thanks,

Ye

[MACM]

Hi Ye-Chen,

Greetings.

Thank you for the update.

Could you please update the ethernet adapter firmware and driver to the latest version and let us know the outcome.

Regards,

Mohammed Ali

[Sachinks]

Hi Ye-Chen,

Greetings!

This is a follow up. Kindly let us know if you were able to update the drivers to the latest version.

Regards,

Sachin KS

[Ye-Chen]

Thanks Sachin. Updated igb to 5.16.9,  and still shows the same behavior: MAC addresses ending with 00, the BIOS will display all 0s.

filename: /lib/modules/4.18.0-348.el8.x86_64/updates/drivers/net/ethernet/intel/igb/igb.ko
version: 5.16.9
license: GPL
description: Intel(R) Gigabit Ethernet Linux Driver
author: Intel Corporation, <e1000-devel@lists.sourceforge.net>
rhelversion: 8.5
srcversion: EADB7B7731010A767A23B88
alias: pci:v00008086d000010D6sv*sd*bc*sc*i*
alias: pci:v00008086d000010A9sv*sd*bc*sc*i*
alias: pci:v00008086d000010A7sv*sd*bc*sc*i*
alias: pci:v00008086d000010E8sv*sd*bc*sc*i*
alias: pci:v00008086d00001526sv*sd*bc*sc*i*
alias: pci:v00008086d0000150Dsv*sd*bc*sc*i*
alias: pci:v00008086d000010E7sv*sd*bc*sc*i*
alias: pci:v00008086d000010E6sv*sd*bc*sc*i*
alias: pci:v00008086d00001518sv*sd*bc*sc*i*
alias: pci:v00008086d0000150Asv*sd*bc*sc*i*
alias: pci:v00008086d000010C9sv*sd*bc*sc*i*
alias: pci:v00008086d00000440sv*sd*bc*sc*i*
alias: pci:v00008086d0000043Csv*sd*bc*sc*i*
alias: pci:v00008086d0000043Asv*sd*bc*sc*i*
alias: pci:v00008086d00000438sv*sd*bc*sc*i*
alias: pci:v00008086d00001516sv*sd*bc*sc*i*
alias: pci:v00008086d00001511sv*sd*bc*sc*i*
alias: pci:v00008086d00001510sv*sd*bc*sc*i*
alias: pci:v00008086d00001527sv*sd*bc*sc*i*
alias: pci:v00008086d0000150Fsv*sd*bc*sc*i*
alias: pci:v00008086d0000150Esv*sd*bc*sc*i*
alias: pci:v00008086d00001524sv*sd*bc*sc*i*
alias: pci:v00008086d00001523sv*sd*bc*sc*i*
alias: pci:v00008086d00001522sv*sd*bc*sc*i*
alias: pci:v00008086d00001521sv*sd*bc*sc*i*
alias: pci:v00008086d00001539sv*sd*bc*sc*i*
alias: pci:v00008086d0000157Csv*sd*bc*sc*i*
alias: pci:v00008086d0000157Bsv*sd*bc*sc*i*
alias: pci:v00008086d00001538sv*sd*bc*sc*i*
alias: pci:v00008086d00001537sv*sd*bc*sc*i*
alias: pci:v00008086d00001536sv*sd*bc*sc*i*
alias: pci:v00008086d00001533sv*sd*bc*sc*i*
alias: pci:v00008086d00001F45sv*sd*bc*sc*i*
alias: pci:v00008086d00001F41sv*sd*bc*sc*i*
alias: pci:v00008086d00001F40sv*sd*bc*sc*i*
depends: dca,i2c-algo-bit
name: igb
vermagic: 4.18.0-348.el8.x86_64 SMP mod_unload modversions

[IntelSupport]

Hello Ye-Chen,

Greetings!!

Regarding the ongoing issue. Here are some recommended troubleshooting steps:

Check BIOS Settings: Please ensure that all options related to network interfaces or MAC address configuration are properly set in the BIOS.

Test with Different Hardware: If possible, test using a different network adapter or server to see if the problem persists.

Test with Different Network Port: If applicable, try using a different network port to determine if the issue is isolated to a specific port.

Inspect for Hardware Issues: Check for any potential hardware issues with the network interface or motherboard that could be affecting MAC address reporting.

Best Regards,

Vishal

[Ye-Chen]

Hi Vishal,

Thanks for the reply. We did test on other NIC cards (X710 ) and they work fine. So it seems like the issue is only related to I210. In addition, we have some I210 work fine, and we looked at the dump from eeupdate, we found out that the difference, can you explain on what the MAC addresses are different in the dump? In addition, what is specifically about MAC address offset 0x236 o (words 0x11b, 0x11c and 0x11d)?

Thanks,

Ye

[Ragulan_Intel]

Hi Ye-Chen,

Warm greetings and good day to you.

Thank you for sharing the information, we will check and update you as soon as possible. We kindly request your cooperation during this time.

Thank you for using Intel products and services.

Best regards,

Ragulan_Intel

Intel Customer Support

[Ye-Chen]

Hi Ragulan,

We enabled OS2BMC flow:
./eeupdate64e /NIC=* /WW 0x11A 0x0003

I wonder if you can provide definition of OS 2 MC configuration structure of the Flash. In addition, we tried to overwrite 0x11B, 0x11C and 0x11D with the correct MAC address, eeupdate failed. Is there a way to overwrite the data?

Thanks,

Ye

[Sazirah]

Hi Ye-Chen,

Thank you for your response.

Regarding your enquiry, we are currently checking on that and will get back to you with any update. Please give us some time to revert back to you.

Your cooperation is highly appreciated.

Regards,

Sazzy_Intel

[Sazirah]

Hi Ye-Chen,

Good day.

Upon checking, regarding the issue reported, we have dedicated Intel Embedded team that experts in this issue. To contact them you can post in Intel Embedded Forum to get their assistance.

https://community.intel.com/t5/Embedded-Connectivity/bd-p/embedded-networking-connectivity

Alternatively, you can open an IPS case at premiersupport.intel.com

How to Register and have Access to Intel® Premier Support

https://www.intel.com/content/www/us/en/support/articles/000057045/ethernet-products.html

They are the expert team that will assist you regarding your issue. Since we unable to extend our assistance in this issue, we will proceed with closing this case at our end. 

Thank you for using Intel products and services.

Regards,

Sazzy_Intel