[[Intel E810 XXVDA4]] No link detected

[5g_nic_user]

Hello,

I have been running multiple Ubuntu 22.04 machines with E810 XXVDA4 NICs (some of them with two E810 NICs) but recently it has been noticed that in some cases (root cause unknown) we see that NIC does not detect a link when system is rebooted. It is also noted that power cycling the machine with NIC fixes the issue but rebooting the other end does not. 

We have been using:

driver: ice
version: 1.10.1.2.2
firmware-version: 3.10 0x8000d29a 1.3106.0

The firmware and driver is being upgraded now, but I would like to know if this was a known issue and fixed with firmware or the driver upgrade.

Good Port:

Settings for rru3:
        Supported ports: [ FIBRE ]
        Supported link modes:   1000baseT/Full
                                10000baseKR/Full
                                25000baseCR/Full
                                25000baseSR/Full
                                1000baseX/Full
                                10000baseCR/Full
                                10000baseSR/Full
                                10000baseLR/Full
        Supported pause frame use: Symmetric
        Supports auto-negotiation: Yes
        Supported FEC modes: None
        Advertised link modes:  1000baseX/Full
                                10000baseLR/Full
        Advertised pause frame use: No
        Advertised auto-negotiation: Yes
        Advertised FEC modes: None
        Speed: 10000Mb/s
        Duplex: Full
        Auto-negotiation: off
        Port: FIBRE
        PHYAD: 0
        Transceiver: internal
        Supports Wake-on: d
        Wake-on: d
        Current message level: 0x00000007 (7)
                               drv probe link

 Bad Port:

Settings for rru4:
        Supported ports: [ FIBRE ]
        Supported link modes:   1000baseT/Full
                                10000baseKR/Full
                                25000baseCR/Full
                                25000baseSR/Full
                                1000baseX/Full
                                10000baseCR/Full
                                10000baseSR/Full
                                10000baseLR/Full
        Supported pause frame use: Symmetric
        Supports auto-negotiation: Yes
        Supported FEC modes: None
        Advertised link modes:  1000baseX/Full
                                10000baseLR/Full
        Advertised pause frame use: No
        Advertised auto-negotiation: Yes
        Advertised FEC modes: None
        Speed: Unknown!
        Duplex: Unknown! (255)
        Auto-negotiation: off
        Port: FIBRE
        PHYAD: 0
        Transceiver: internal
        Supports Wake-on: d
        Wake-on: d
        Current message level: 0x00000007 (7)
                               drv probe link
        Link detected: no

Note these are two NICs on the same machine, both were put to the same test and run exactly same SFPs and same devices on the other end. One NIC shows no problem and other nic is showing link not detected.

[Azeem_Intel]

Hi 5g_nic_user,

Greetings for the day!

Hope you are doing well. We apologize for the inconvenience you faced with the issue. We would like to inform you that there are no known issues with this card. Could you please confirm if you encountered any issues after upgrading the firmware?

Best Regards,

Azeem_Intel

[Azeem_Intel]

Hi 5g_nic_user,

Greetings for the day!

This is the first follow-up regarding the issue ([Intel E810 XXVDA4]] No link detected) you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided.

Best Regards,

Azeem_Intel

[5g_nic_user]

Hey @Azeem_Intel 

Thanks for your reply and follow up. The issue we faced is very hard to reproduce, out of 24 machines running with the NIC we only saw it happen twice in 2 years, we really want to know if this has been seen by others or was a known bug that you guys fixed either in driver or firmware. We have upgraded our firmware and driver but do not feel comfortable using it without knowing if our bug is fixed.

Thank You,

Vivek

[Azeem_Intel]

Hi 5g_nic_user,

Greetings for the day!

Hope you are doing well. I understand your concern, but I'd like to mention that there are no known issues with this card (E810 XXVDA4), The problem might be due to outdated drivers. I'll share the driver link with you now. Please check and update it according to your operating system.

https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html?wapkw=E810%20XXVDA4

https://www.intel.com/content/www/us/en/products/sku/192560/intel-ethernet-network-adapter-e810xxvda4/downloads.html

Best Regards,

Azeem_Intel

[5g_nic_user]

Hey @Azeem_Intel 

So when the issue happened, I indeed loaded the latest ICE and IAVF drivers but still the link stayed down and was not responsive. Only thing that fixes the issue is a power cycle of the machine or a firmware upgrade using NVMe upgrade util Intel provides.

Thank You,

Vivek Jain

[Azeem_Intel]

Hi 5g_nic_user,

Greetings for the day!

Thank you for the update. It's possible that the issue stems from outdated drivers. Please verify and update them based on your operating system. If the issue persists, please inform us for further assistance.

https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html?wapkw=E810%20XXVDA4

https://www.intel.com/content/www/us/en/products/sku/192560/intel-ethernet-network-adapter-e810xxvda4/downloads.html

Best Regards,

Azeem_Intel

[Azeem_Intel]

Hi 5g_nic_user,

Greetings for the day!

This is the first follow-up regarding the issue ([Intel E810 XXVDA4]] No link detected) you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided.

Best Regards,

Azeem_Intel

[Azeem_Intel]

Hi 5g_nic_user,

Greetings for the day!

This is the second follow-up regarding the reported issue. We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.

Best Regards,

Azeem_Intel

[Azeem_Intel]

Hi 5g_nic_user,

Greetings for the day!

This is the third follow-up regarding the reported issue. We're committed to ensuring a swift resolution and would greatly appreciate any updates or additional information you can provide.

If we don't hear back from you soon, we'll assume the issue has been resolved and will proceed to close the case

Best Regards,

Azeem_Intel