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[Intel E810-XXVDA4] nvmupdate64e returns "Device not found" message.

kshimada
Beginner
3,034 Views

Hi,

 

When I tried to upgrade NVM with nvmupdate64e, it returned "Device not found".

 

The below is my current firmware version.

---

$ ethtool -i ens5f0
driver: ice
version: 1.7.16
firmware-version: 3.00 0x80008941 20.5.13
expansion-rom-version:
bus-info: 0000:86:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes

---

 

I downloaded the following package, 3.20 (Latest).

https://www.intel.com/content/www/us/en/download/19626/non-volatile-memory-nvm-update-utility-for-intel-ethernet-network-adapters-e810-series-linux.html

 

When executing nvmupdte64e, I received the following output.

---

Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.38.3.7
Copyright(C) 2013 - 2022 Intel Corporation.


WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.
Inventory in progress. Please wait [|.........]


Num Description Ver.(hex) DevId S:B Status
=== ================================== ============ ===== ====== ==============
01) Intel(R) Ethernet Converged 8.64(8.40) 1583 00:059 Update not
Network Adapter XL710-Q2 available
02) Intel(R) Ethernet Converged 8.64(8.40) 1583 00:094 Update not
Network Adapter XL710-Q2 available
03) Intel(R) Ethernet Converged 8.64(8.40) 1583 00:095 Update not
Network Adapter XL710-Q2 available
04) Intel(R) Ethernet 25G 4P E810-XXV 3.00(3.00) 1593 00:134 Update not
Adapter available
05) Intel(R) Ethernet Converged 8.64(8.40) 1583 00:137 Update not
Network Adapter XL710-Q2 available
06) Intel(R) Ethernet 25G 4P E810-XXV 3.00(3.00) 1593 00:216 Update not
Adapter available


Tool execution completed with the following status: Device not found.
Press any key to exit.

---

 

The below is the relevant output of "nvmupdate64e -i -l -o inventory.xml".

---

[00:216:00:03]: Intel(R) Ethernet 25G 4P E810-XXV Adapter
Vendor : 8086
Device : 1593
Subvendor : 8086
Subdevice : 000A
Revision : 2
LAN MAC : 40A6B78DC2DB
Alt MAC : 000000000000
SAN MAC : 000000000000
ETrackId : 80008941
SerialNumber : 40A6B7FFFF8DC2D8
NVM Version : 3.00(3.00)
PBA : K98090-007
VPD status : Valid
VPD size : 203
NVM update : No config file entry
checksum : Valid
OROM update : No config file entry
CIVD : 20.5.13
PXE : 2.5.0, checksum Valid
EFI : 3.0.11, checksum None
Netlist update : No config file entry
Netlist version : 3.0.13
Customer version : 0

---

 

I am assuming that there is any mismatch between the above parameter and "nvmupdate.cfg", but I can't resolve this issue so far. The below is the entries in "nvmupdate.cfg".

---

CURRENT FAMILY: 1.0.0
CONFIG VERSION: 1.20.0

; LOM device
BEGIN DEVICE
DEVICENAME: E810_ALL_BACKPLANES_NRB_SEC_FW
VENDOR: 8086
DEVICE: 1591
SUBVENDOR: 8086
SUBDEVICE: 0000
NVM IMAGE: E810_ALL_BACKPLANES_NRB_SEC_FW_1p6p2p9_NVM_3p20_NCSIwPLDMoMCTP_0.10_8000D842.bin
EEPID: 8000D842
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590
ORIGINAL GFID: 0157-1590
REVISION: 02
; REPLACES: 80003E3F 80003E3A 80003E35 80004350 8000434F 8000434E 80004FA5 80004FA4 80004FA3 80005D05 80005D03 80005D02 8000704F 8000704D 8000704C 800077A3 800077C7 800077A2 80008236 80008269 8000823B 8000AD65 8000AD40 8000AD76
END DEVICE

; LOM device
BEGIN DEVICE
DEVICENAME: E810_BACKPLANE_100G_NRB_SEC_nordma
VENDOR: 8086
DEVICE: 1591
SUBVENDOR: 8086
SUBDEVICE: 0000
NVM IMAGE: E810_BACKPLANE_100G_NRB_SEC_nordma_FW_1p6p2p9_NVM_3p22_NCSIwPLDMoMCTP_0.15_8000D84B.bin
EEPID: 8000D84B
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590
ORIGINAL GFID: 0157-1590
REVISION: 01
; REPLACES: 80002B5E 80003D93 80004351 80004FA6 80005D06 80007050 800077B5 80008251 8000AD7C
END DEVICE

; LOM device
BEGIN DEVICE
DEVICENAME: E810_BACKPLANE_100G_CAM1_NRB_SEC
VENDOR: 8086
DEVICE: 1591
SUBVENDOR: 8086
SUBDEVICE: 0000
NVM IMAGE: E810_BACKPLANE_100G_CAM1_NRB_SEC_FW_1p6p2p9_NVM_3p20_NCSIwPLDMoMCTP_0.11_8000D839.bin
EEPID: 8000D839
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590-0004
ORIGINAL GFID: 0157-1590-0004
REVISION: 02
; REPLACES: 8000704E 800077DB 8000827F 8000AD48
END DEVICE

; LOM device
BEGIN DEVICE
DEVICENAME: E810_BACKPLANE_25G_NRB_SD_SEC
VENDOR: 8086
DEVICE: 1599
SUBVENDOR: 8086
SUBDEVICE: 0000
NVM IMAGE: E810_BACKPLANE_25G_NRB_SD_SEC_FW_1p6p2p9_NVM_3p20_NCSIwPLDMoMCTP_0.17_8000D857.bin
EEPID: 8000D857
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1598
ORIGINAL GFID: 0157-1598
REVISION: 02
; REPLACES: 80004814 8000525A 80005D1F 80007065 800077B4 80008255 8000AD8D
END DEVICE

; LOM device
BEGIN DEVICE
DEVICENAME: E810_QSFP_100G_NRB_INV
VENDOR: 8086
DEVICE: 1592
SUBVENDOR: 8086
SUBDEVICE: 0000
NVM IMAGE: E810_QSFP_100G_NRB_INV_SEC_FW_1p6p2p9_NVM_3p20_NCSIwPLDMoMCTP_0.10_8000D84C.bin
EEPID: 8000D84C
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590
ORIGINAL GFID: 0157-1590
REVISION: 02
; REPLACES: 80003E44 800049BD 80004FA7 80005D09 80007053 800077E0 80008273 8000ACC1
END DEVICE

; LOM device
BEGIN DEVICE
DEVICENAME: E810_QSFP_100G_NRB_CAM1
VENDOR: 8086
DEVICE: 1592
SUBVENDOR: 8086
SUBDEVICE: 0000
NVM IMAGE: E810_QSFP_100G_NRB_CAM1_SEC_FW_1p6p2p9_NVM_3p20_NCSIwPLDMoMCTP_0.11_8000D843.bin
EEPID: 8000D843
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590-0003
ORIGINAL GFID: 0157-1590-0003
REVISION: 02
; REPLACES: 80005D08 80007052 800077CC 8000825F 8000AD91
END DEVICE

; LOM device
BEGIN DEVICE
DEVICENAME: E810_SFP_10G_NRB
VENDOR: 8086
DEVICE: 1593
SUBVENDOR: 8086
SUBDEVICE: 0000
NVM IMAGE: E810_SFP_10G_NRB_SEC_FW_1p6p2p9_NVM_3p20_NCSIwPLDMoMCTP_0.10_8000D856.bin
EEPID: 8000D856
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590-0001
ORIGINAL GFID: 0157-1590-0001
REVISION: 02
; REPLACES: 80004120 80004353 80004FA8 80005D0A 80007054 800077A0 8000823A 8000AD47
END DEVICE

; LOM device
BEGIN DEVICE
DEVICENAME: E810_SFP_25G_NRB_INV
VENDOR: 8086
DEVICE: 1593
SUBVENDOR: 8086
SUBDEVICE: 0000
NVM IMAGE: E810_SFP_25G_NRB_INV_SEC_FW_1p6p2p9_NVM_3p20_NCSIwPLDMoMCTP_0.11_8000D82E.bin
EEPID: 8000D82E
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590
ORIGINAL GFID: 0157-1590
REVISION: 02
; REPLACES: 80003F83 8000435C 80004FA9 80005D0B 80007055 80008CA7 80008AE2 8000AD64
END DEVICE

; LOM device
BEGIN DEVICE
DEVICENAME: E810_C827_SyncE_SFP_SEC
VENDOR: 8086
DEVICE: 1593
SUBVENDOR: 8086
SUBDEVICE: 0000
NVM IMAGE: E810_C827_SyncE_SFP_SEC_FW_1p6p2p9_NVM_3p20_NCSIwPLDMoMCTP_0.24_8000D859.bin
EEPID: 8000D859
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590-0006
ORIGINAL GFID: 0157-1590-0006
REVISION: 02
; REPLACES: 8000D108
END DEVICE

; LOM device
BEGIN DEVICE
DEVICENAME: E810_SFP_25G_NRB_SD
VENDOR: 8086
DEVICE: 159B
SUBVENDOR: 8086
SUBDEVICE: 0000
NVM IMAGE: E810_SFP_25G_NRB_SD_SEC_FW_1p6p2p9_NVM_3p20_NCSIwPLDMoMCTP_0.15_8000D83A.bin
EEPID: 8000D83A
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1598
ORIGINAL GFID: 0157-1598
REVISION: 02
; REPLACES: 8000435B 8000525B 80005D20 80007066 800077CB 80008267 8000AD75
END DEVICE

; NIC device
BEGIN DEVICE
DEVICENAME: E810_CQDA2_OCP_O_SEC
VENDOR: 8086
DEVICE: 1592
SUBVENDOR: 8086
SUBDEVICE: 0006
NVM IMAGE: E810_CQDA2_OCP_O_SEC_FW_1p6p2p9_NVM_3p20_NCSIwPLDMoMCTP_0.11_8000D82C.bin
EEPID: 8000D82C
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590
ORIGINAL GFID: 0157-1590
REVISION: 02
; REPLACES: 800049C0 80004FAB 80005D0D 80007058 8000779F 80008234 8000AD3D
END DEVICE

; NIC device
BEGIN DEVICE
DEVICENAME: E810_CQDA2_OCP_50G_O_SEC
VENDOR: 8086
DEVICE: 1592
SUBVENDOR: 8086
SUBDEVICE: 000D
NVM IMAGE: E810_CQDA2_OCP_50G_O_SEC_FW_1p6p2p9_NVM_3p20_NCSIwPLDMoMCTP_0.11_8000D852.bin
EEPID: 8000D852
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590
ORIGINAL GFID: 0157-1590
REVISION: 02
; REPLACES: 80004FAC 80005D0E 80007057 800077CF 8000827C 8000AD8F
END DEVICE

; NIC device
BEGIN DEVICE
DEVICENAME: E810_CQDA1_OCP_O_SEC
VENDOR: 8086
DEVICE: 1592
SUBVENDOR: 8086
SUBDEVICE: 0005
NVM IMAGE: E810_CQDA1_OCP_O_SEC_FW_1p6p2p9_NVM_3p20_NCSIwPLDMoMCTP_0.11_8000D82F.bin
EEPID: 8000D82F
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590
ORIGINAL GFID: 0157-1590
REVISION: 02
; REPLACES: 80004FAD 80005D0F 80007059 800077DE 80008272 8000AD3F
END DEVICE

; NIC device
BEGIN DEVICE
DEVICENAME: E810_CQDA2_O_SEC_FW
VENDOR: 8086
DEVICE: 1592
SUBVENDOR: 8086
SUBDEVICE: 0002
NVM IMAGE: E810_CQDA2_O_SEC_FW_1p6p2p9_NVM_3p20_PLDMoMCTP_0.12_8000D83E.bin
EEPID: 8000D83E
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590
ORIGINAL GFID: 0157-1590
REVISION: 02
; REPLACES: 80003D96 800049C3 80004FB3 80005D1B 80007062 800077A6 80008256 8000AD67
END DEVICE

; NIC device
BEGIN DEVICE
DEVICENAME: E810_CQDA2_O_SEC_nordma
VENDOR: 8086
DEVICE: 1592
SUBVENDOR: 8086
SUBDEVICE: 0002
NVM IMAGE: E810_CQDA2_O_SEC_nordma_FW_1p6p2p9_NVM_3p22_PLDMoMCTP_0.13_8000D848.bin
EEPID: 8000D848
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590
ORIGINAL GFID: 0157-1590
REVISION: 01
; REPLACES: 80002B68 80003D97 800049C5 80004FB5 80005D1D 8000706B 800077BA 8000826C 8000AD7E
END DEVICE

; NIC device
BEGIN DEVICE
DEVICENAME: E810_CQDA1_O_SEC
VENDOR: 8086
DEVICE: 1592
SUBVENDOR: 8086
SUBDEVICE: 0001
NVM IMAGE: E810_CQDA1_O_SEC_FW_1p6p2p9_NVM_3p20_PLDMoMCTP_0.09_8000D855.bin
EEPID: 8000D855
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590
ORIGINAL GFID: 0157-1590
REVISION: 02
; REPLACES: 80004FB6 80005D1E 80007064 800077CA 80008260 8000AD8E
END DEVICE

; NIC device
BEGIN DEVICE
DEVICENAME: E810_XXVDA2_SD_OCP_O_SEC
VENDOR: 8086
DEVICE: 159B
SUBVENDOR: 8086
SUBDEVICE: 0005
NVM IMAGE: E810_XXVDA2_SD_OCP_O_SEC_FW_1p6p2p9_NVM_3p20_NCSIwPLDMoMCTP_0.14_8000D82B.bin
EEPID: 8000D82B
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1598
ORIGINAL GFID: 0157-1598
REVISION: 02
; REPLACES: 80004647 8000525C 80005D21 80007067 800077BD 80008265 8000AD68
END DEVICE

; NIC device
BEGIN DEVICE
DEVICENAME: E810_XXVDA2_SD_O_SEC
VENDOR: 8086
DEVICE: 159B
SUBVENDOR: 8086
SUBDEVICE: 0003
NVM IMAGE: E810_XXVDA2_SD_O_SEC_FW_1p6p2p9_NVM_3p20_PLDMoMCTP_0.15_8000D853.bin
EEPID: 8000D853
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1598
ORIGINAL GFID: 0157-1598
REVISION: 02
; REPLACES: 80004341 8000525D 80005D22 80007068 800077A8 80008250 8000AD4A
END DEVICE

; NIC device
BEGIN DEVICE
DEVICENAME: E810_XXVDA4_FH_O_SEC_FW
VENDOR: 8086
DEVICE: 1593
SUBVENDOR: 8086
SUBDEVICE: 0005
NVM IMAGE: E810_XXVDA4_FH_O_SEC_FW_1p6p2p9_NVM_3p20_PLDMoMCTP_0.10_8000D833.bin
EEPID: 8000D833
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590
ORIGINAL GFID: 0157-1590
REVISION: 02
; REPLACES: 80003F84 8000433D 80004FB0 80005D18 8000705E 800077D6 80008278 8000AD7B
END DEVICE

; NIC device
BEGIN DEVICE
DEVICENAME: E810_XXVDA4_FH_O_SEC_nordma
VENDOR: 8086
DEVICE: 1593
SUBVENDOR: 8086
SUBDEVICE: 0005
NVM IMAGE: E810_XXVDA4_FH_O_SEC_nordma_FW_1p6p2p9_NVM_3p22_PLDMoMCTP_0.13_8000D83C.bin
EEPID: 8000D83C
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590
ORIGINAL GFID: 0157-1590
REVISION: 01
; REPLACES: 80002B69 80003F85 80004357 80004FB1 80005D19 8000705F 800077E3 80008283 8000AD8C
END DEVICE

; NIC device
BEGIN DEVICE
DEVICENAME: E810_XXVDA4_LP_O_SEC
VENDOR: 8086
DEVICE: 1593
SUBVENDOR: 8086
SUBDEVICE: 0007
NVM IMAGE: E810_XXVDA4_LP_O_SEC_FW_1p6p2p9_NVM_3p20_PLDMoMCTP_0.10_8000D847.bin
EEPID: 8000D847
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590
ORIGINAL GFID: 0157-1590
REVISION: 02
; REPLACES: 80004FB2 80005D1A 80007060 800077E6 80008287 8000AD97
END DEVICE

; NIC device
BEGIN DEVICE
DEVICENAME: E810_CQDA1_OCP2_O_SEC
VENDOR: 8086
DEVICE: 1592
SUBVENDOR: 8086
SUBDEVICE: 000A
NVM IMAGE: E810_CQDA1_OCP2_O_SEC_FW_1p6p2p9_NVM_3p20_NCSIwPLDMoMCTP_0.11_8000D832.bin
EEPID: 8000D832
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590
ORIGINAL GFID: 0157-1590
REVISION: 02
; REPLACES: 80004AD5 80004FAE 80005D10 8000705A 8000779C 80008232 8000AD49
END DEVICE

; NIC device
BEGIN DEVICE
DEVICENAME: E810_2CQDA2_O_SEC
VENDOR: 8086
DEVICE: 1592
SUBVENDOR: 8086
SUBDEVICE: 000E
NVM IMAGE: E810_2CQDA2_O_SEC_FW_1p6p2p9_NVM_3p20_PLDMoMCTP_0.13_8000D846.bin
EEPID: 8000D846
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590
ORIGINAL GFID: 0157-1590
REVISION: 02
; REPLACES: 80007063 80007B1D 80008271 8000ACC8
END DEVICE

; NIC device
BEGIN DEVICE
DEVICENAME: E810_XXV4_OCP_O_SEC
VENDOR: 8086
DEVICE: 1593
SUBVENDOR: 8086
SUBDEVICE: 000C
NVM IMAGE: E810_XXV4_OCP_O_SEC_FW_1p6p2p9_NVM_3p20_NCSIwPLDMoMCTP_0.18_8000D83F.bin
EEPID: 8000D83F
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590
ORIGINAL GFID: 0157-1590
REVISION: 02
; REPLACES: 80007B83 80008280 8000AD8B
END DEVICE

; NIC device
BEGIN DEVICE
DEVICENAME: E810_XXV4T_O_SEC
VENDOR: 8086
DEVICE: 1593
SUBVENDOR: 8086
SUBDEVICE: 000E
NVM IMAGE: E810_XXV4T_O_SEC_FW_1p6p2p9_NVM_3p20_PLDMoMCTP_0.23_8000D854.bin
EEPID: 8000D854
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590
ORIGINAL GFID: 0157-1590
REVISION: 02
; REPLACES: 8000D29A
END DEVICE

; NIC device
BEGIN DEVICE
DEVICENAME: E810_X8T_O_SEC
VENDOR: 8086
DEVICE: 1592
SUBVENDOR: 8086
SUBDEVICE: 000F
NVM IMAGE: E810_X8T_O_SEC_FW_1p6p2p9_NVM_3p20_PLDMoMCTP_0.31_8000F1EB.bin
EEPID: 8000F1EB
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590
ORIGINAL GFID: 0157-1590
REVISION: 02
; REPLACES: 8000F1EB
END DEVICE

; NIC device
BEGIN DEVICE
DEVICENAME: E810_CQDA1_OCP_50G_O_SEC
VENDOR: 8086
DEVICE: 1592
SUBVENDOR: 8086
SUBDEVICE: 0011
NVM IMAGE: E810_CQDA1_OCP_50G_O_SEC_FW_1p6p2p9_NVM_3p20_NCSIwPLDMoMCTP_0.20_8000D82D.bin
EEPID: 8000D82D
SKIP NETLIST: FALSE
IMAGE DOWNGRADE: TRUE
RESET TYPE: REBOOT
CURRENT GFID: 0157-1590-0-0011
ORIGINAL GFID: 0157-1590-0-0011
REVISION: 02
; REPLACES: 8000C5D9
END DEVICE

---

 

Any help would be greatly appreciated.

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9 Replies
Caguicla_Intel
Moderator
3,002 Views

Hello kshimada,


Thank you for posting in Intel Ethernet Communities. 


Please provide the following information that would help in checking your query. 

1. Exact Operating system used

2. Do you encounter any issue on your E810-XXVDA4?

3. Do you see any Yottamark or BradyID sticker from the physical adapter?

You may refer to this link to see what the sticker looks like.

YottaMark* and BradyID* Stickers on Intel® Ethernet Adapters

https://www.intel.com/content/www/us/en/support/articles/000007074/ethernet-products/gigabit-ethernet-adapters-up-to-2-5gbe.html

4. Based on initial checking (as per PBA K98090-007), the adapter looks like an Original Equipment Manufacturer(OEM) version of Ethernet adapter. For OEM Ethernet adapters, we'd like to set your expectation that we have a limited support and it would be best if you can get in touch with your manufacturer for further support since they have customized drivers, firmware and software to enable or alter features on your card. They are in best position where you can seek assistance so you don’t lose features or customizations of the Ethernet adapter.


Looking forward to your reply. 


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel® Customer Support


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kshimada
Beginner
2,944 Views

 

Hi Crisselle,

 

Thanks a lot for your prompt reply. So much appreciated.

 

My product is:

[00:216:00:03]: Intel(R) Ethernet 25G 4P E810-XXV Adapter
Vendor : 8086
Device : 1593
Subvendor : 8086
Subdevice : 000A

 

I think that the package I downloaded does not include the relevant image of the above product.  Please see below.

---

$ grep 1593 nvmupdate.cfg  -B 2 -A 2

DEVICENAME: E810_SFP_10G_NRB

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 0000

--

DEVICENAME: E810_SFP_25G_NRB_INV

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 0000

--

DEVICENAME: E810_C827_SyncE_SFP_SEC

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 0000

--

DEVICENAME: E810_XXVDA4_FH_O_SEC_FW

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 0005

--

DEVICENAME: E810_XXVDA4_FH_O_SEC_nordma

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 0005

--

DEVICENAME: E810_XXVDA4_LP_O_SEC

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 0007

--

DEVICENAME: E810_XXV4_OCP_O_SEC

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 000C

--

DEVICENAME: E810_XXV4T_O_SEC

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 000E

---

 

I am assuming that I need to get the correct update package for “Intel(R) Ethernet 25G 4P E810-XXV Adapter”, correct? If yes, can I get the correct package from your site? I can’t find it so far.

 

Regarding your question, please see below.

  1. RHEL 8.4
  2. I have an issue, but I have not isolated the issue yet. I am doing troubleshooting now.
  3. No, I haven’t seen them.
  4. Understood. I will open a case to get their support.

Many thank,

Kenji Shimada

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kshimada
Beginner
2,942 Views

Hi Crisselle,

 

Thanks a lot for your prompt reply. So much appreciated.

 

My product is:

[00:216:00:03]: Intel(R) Ethernet 25G 4P E810-XXV Adapter
Vendor : 8086
Device : 1593
Subvendor : 8086
Subdevice : 000A

 

I think that the package I downloaded does not include the relevant image of the above product. Please see below.

---

$ grep 1593 nvmupdate.cfg  -B 2 -A 2

DEVICENAME: E810_SFP_10G_NRB

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 0000

--

DEVICENAME: E810_SFP_25G_NRB_INV

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 0000

--

DEVICENAME: E810_C827_SyncE_SFP_SEC

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 0000

--

DEVICENAME: E810_XXVDA4_FH_O_SEC_FW

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 0005

--

DEVICENAME: E810_XXVDA4_FH_O_SEC_nordma

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 0005

--

DEVICENAME: E810_XXVDA4_LP_O_SEC

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 0007

--

DEVICENAME: E810_XXV4_OCP_O_SEC

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 000C

--

DEVICENAME: E810_XXV4T_O_SEC

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 000E

---

 

I am assuming that I need to get the correct update package for “Intel(R) Ethernet 25G 4P E810-XXV Adapter”, correct? If yes, can I get the correct package from your site? I can’t find it so far.

 

Regarding your question, please see below.

  1. RHEL 8.4
  2. I have an issue, but I have not isolated the issue yet. I am doing troubleshooting now.
  3. No, I haven’t seen them.
  4. Understood. I will open a case to get their support.
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kshimada
Beginner
2,944 Views

Hi Crisselle,

Thanks a lot for your prompt reply. So much appreciated.

 

My product is:

[00:216:00:03]: Intel(R) Ethernet 25G 4P E810-XXV Adapter
Vendor : 8086
Device : 1593
Subvendor : 8086
Subdevice : 000A

 

I think that the package I downloaded does not include the relevant image of the above product. Please see below.

---

$ grep 1593 nvmupdate.cfg  -B 2 -A 2

DEVICENAME: E810_SFP_10G_NRB

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 0000

--

DEVICENAME: E810_SFP_25G_NRB_INV

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 0000

--

DEVICENAME: E810_C827_SyncE_SFP_SEC

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 0000

--

DEVICENAME: E810_XXVDA4_FH_O_SEC_FW

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 0005

--

DEVICENAME: E810_XXVDA4_FH_O_SEC_nordma

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 0005

--

DEVICENAME: E810_XXVDA4_LP_O_SEC

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 0007

--

DEVICENAME: E810_XXV4_OCP_O_SEC

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 000C

--

DEVICENAME: E810_XXV4T_O_SEC

VENDOR: 8086

DEVICE: 1593

SUBVENDOR: 8086

SUBDEVICE: 000E

---

 

I am assuming that I need to get the correct update package for “Intel(R) Ethernet 25G 4P E810-XXV Adapter”, correct? If yes, can I get the correct package from your site? I can’t find it so far.

 

Regarding your question, please see below.

  1. RHEL 8.4
  2. I have an issue, but I have not isolated the issue yet. I am doing troubleshooting now.
  3. No, I haven’t seen them.
  4. Understood. I will open a case to get their support.

Many thanks,

Kenji Shimada

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Caguicla_Intel
Moderator
2,951 Views

Hello kshimada,


Good day!


This is just a follow up message for the information requested for us to proceed checking your query. If you need additional time on this, please advise. 


Hoping to hear from you soon. 


Should there be no reply, we will follow up after 3 business days. 


Best regards,

Crisselle C.

Intel Customer Support


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Caguicla_Intel
Moderator
2,919 Views

Hello Kenji, 


Apologies for the delay on our response. It looks like there's an issue with the tool and we were not able to see your response right away. 


Since you mentioned that you didn't see any authentication sticker from the adapter and as per PBA K98090, this is most likely to be Dell OEM, we would suggest contacting Dell for further assistance. In case that you already contacted them, please let us know if there is any other assistance needed on this matter so we can further check. 


You may also check this link for Encountered error message "update not available" when update to 6.01 in X710. Although this is for X710, this also applies for other OEM Ethernet adapter.  

https://www.intel.com/content/www/us/en/support/articles/000027294/ethernet-products.html


Feel free to let us know if you have questions or clarifications. 


Awaiting to your reply. 


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel Customer Support


0 Kudos
Caguicla_Intel
Moderator
2,900 Views

Hello Kenji, 


Good day!


This is just a follow up to check if you already contacted Dell support regarding this issue. In case you need other assistance from us, please let us know and we will be glad to help. Otherwise, kindly confirm if we can proceed closing this request.


Awaiting to your reply.


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel Customer Support 


0 Kudos
kshimada
Beginner
2,890 Views

 

Hello Crisselle-san,

 

Sorry for my late response. I haven't opened a case to DELL yet, but I will do it soon.

Please close this case now. If I need a further assistance from your side, I will re-create the case here.

 

Many thanks,

Kenji Shimada

0 Kudos
Caguicla_Intel
Moderator
2,886 Views

Hello Kenji, 


No worries at all.


We will now proceed closing this thread as per you advise. Please feel free to post a new question if you may have any other inquiry in the future or need further assistance on this one as this thread will no longer be monitored.


Thank you for choosing Intel and stay safe!


Best regards,

Crisselle C.

Intel Customer Support 


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