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Intel Ethernet Adapter i219-v (Code 10)

GClif1
Beginner
34,113 Views

Hi guys,

 

I have an MSI MPG Z390 Gaming Edge AC motherboard and I'm having some trouble with my ethernet adapter. It was working fine up until about 3 days ago when all of a sudden stopped working - at first, it appeared to be connected to an "unidentified network" before completely disappearing from my list of adapters in network settings.

 

Now, in the device manager I have the caution triangle on the adapter and it's giving me a "Code 10 - device cannot start" the oem9.inf can't start, leading to the e1dexpress service not working??

 

I've tried the following;

 

  • Disabling and re-enable the controller
  • Reinstalling drivers
  • Downloading drivers from both intel website and MSI website
  • Power cycling my PC
  • Updated windows and BIOS to latest versions
  • Clean install of windows

A good point to note, my motherboard is only about a month old, I'm finding it hard ot believe that it is a hardware issue but I could be wrong.

 

I downloaded a 3rd party driver software and next to my ethernet adapter, it has the "repair" option. Also, in the I/O panel, the yellow light is on when the cable is in, which according to the manual means its linked, so the adapter has power going to it and is functional I'm assuming?? But I'm at a standstill here I'm completely clueless on what to do. I've tried pretty much all the Code 10 fixes online, nothing has worked.

 

Any help is appreciated.

 

Kind regards,

Greg

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20 Replies
n_scott_pearson
Super User
34,008 Views

It always boggles my mind when I hear people say 'it's new, it must work'. This is far from reality. Some of these ODMs do a full test of like one unit in a hundred. The rest get a quick spotcheck and out the door they go. This is why they have the no-questions-asked replacement policies - because they know there are going to be failures and DOAs.

 

Ok, all that said, I don't think that this is the case this time. I am seeing way, way too many Code 10 reports in the past few weeks (and especially since the release of Windows 10 2004). It may be that Intel's drivers have a problem and we will need to wait for a new release to get it resolved. In your case, this happened suddenly - three days ago? Hhmmm, that would line up with the Tuesday updates on Windows Update.

 

Have you tried doing a from-scratch reinstall? Here's the process:

 

  1. If you haven't already, download - but do not install just yet - the latest driver package. Here is a link: https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack?product=192954.
  2. Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
  3. From Apps & Features app, uninstall any instances of the Intel Network Connections package.
  4. Manually shutdown and reboot your computer.
  5. In Device Manager > Network Adapters, check for entry for Ethernet or Network Connections device(s). If no entries there, go to Step 8.
  6. Right click on the entry for each Ethernet or Network Connections device and uninstall it., choosing to "Delete the driver software for this device".
  7. Go to Step 4.
  8. (Optional but recommended) Clear out your temporary files using the Windows Clean Disk tool.
  9. Install the driver package downloaded in step one.
  10. Manually shutdown and reboot your computer.
  11. Enable Internet access.
  12. Test.

 

Hope this helps,

...S

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GClif1
Beginner
34,008 Views

Hi Scott,

 

Thanks for the reply.

 

Just done those steps you listed there and it hasn't worked.

This was also after a clean install of windows which I done last night. I've almost given up hope really to be honest it's either the latest version of Windows has screwed it up or its a hardware issue.

 

I've contacted the MSI forums and support site for a possible custom solution and waiting on an answer but it doesn't look too hopeful at the moment.

 

These are the issues event viewer is giving.

https://i.gyazo.com/aceae50349a748c61ae43cc0ab6e20c7.png

https://i.gyazo.com/7108de73fa0821a84381a5169b25407c.png

 

Regards,

Greg

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n_scott_pearson
Super User
34,008 Views

Do you have latest BIOS for your board installed?

Did your system get updated to Windows 10 2004 (build 19041)?

...S

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GClif1
Beginner
34,008 Views

My BIOS is to the latest version.

 

With regards Windows, I actually don't I just checked. I'm getting this in the update page. I'm not entirely sure why it won't let me download from there as the Microsoft site says its compatible for Windows 1909 which is what I'm running.

 

https://i.gyazo.com/412a98562c26ec5adeb3710fc3c1f28c.png

 

I'm now downloading the update manually via the update assistant to update to 2004.

 

Hopefully this will fix the issue

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GClif1
Beginner
34,008 Views

Just updated to the latest version of windows, 2004 build 19041.329 and it hasn't fixed my issue..

 

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Hakkeem
Beginner
33,827 Views

Hi, I have the same problem started 3 weeks back. Any luck ? Could you fix this problem ? 

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Caguicla_Intel
Moderator
34,008 Views

 

Hello GClif1,

 

Thank you for posting in Intel Ethernet Communities. 

 

Please allow us to check on your request. Rest assured that we will give an update as soon as possible but no later than 1-3 business days.

 

Hoping for your kind patience.

 

Best regards,

Crisselle C

Intel® Customer Support

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Caguicla_Intel
Moderator
34,008 Views

Hello GClif1,

 

Good day!

 

We hope you don't mind providing the following information that would help us in checking your query.  

 

1.) Is there any hardware or software changes prior to the issue?

2.) You mentioned that you've contacted MSI forums and support site, can you share if you already hear from them? If yes, kindly share it with us.

3.) Please provide the System Support Utility log of your system. This will allow us to check your Adapter details and configuration. Kindly refer to the steps below.

a- Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

b- Open SSU.exe

c- Mark the box "Everything" and then click "Scan".

d- When finished scanning, click "Next".

e- Click on "Save" and attach the file to a post.

 

We look forward to your reply.

 

Should there be no response, we will follow up after 3 business days.

 

Best regards,

Crisselle C

Intel® Customer Support

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Caguicla_Intel
Moderator
34,008 Views

Hello GClif1,

 

How are you today?

 

We'd like to follow up the additional information that we requested for us to further investigate the issue.

 

Awaiting to hear from you.

 

I’ll make sure to follow up after 3 business days in case we don't receive a reply.

 

Best regards,

Crisselle C

Intel® Customer Support

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Caguicla_Intel
Moderator
33,973 Views

Hello GClif1,


Good day! 


Please be informed that we will now close this request since we haven't received any response from our previous follow ups. Just feel free to post a new question if you may have any other inquiry in the future.


Best regards,

Crisselle C

Intel® Customer Support


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NicoC
Beginner
33,659 Views

Hey I have the same issue, I've tried all the drivers i've found throught forums and tutorials.
Before sending you this message I've reinitialize my windows 10 OS and I've done a scan with SSU here is what I have:

# SSU Scan Information
Scan Info:
Version:"2.5.0.15"
Date:"09/06/2020"
Time:"00:00:30.7178366"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Micro-Star International Co., Ltd."
BIOS Mode:"Legacy"
BIOS Version/Date:"American Megatrends Inc. 1.80 , 12/26/2019"
CD or DVD:"HL-DT-ST DVDRAM GH60N"
Embedded Controller Version:"255.255"
Platform Role:"Desktop"
Processor:"Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz , GenuineIntel"
Secure Boot State:"Not Available"
SMBIOS Version:"2.8"
Sound Card:"Steam Streaming Speakers"
Sound Card:"NVIDIA High Definition Audio"
Sound Card:"Steam Streaming Microphone"
Sound Card:"Realtek High Definition Audio"
System Manufacturer:"Micro-Star International Co., Ltd."
System Model:"MS-7B51"
System SKU:"Default string"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "NVIDIA GeForce GTX 1080 Ti"
Adapter Compatibility:"NVIDIA"
Adapter DAC Type:"Integrated RAMDAC"
Adapter RAM:"4,00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
Caption:"NVIDIA GeForce GTX 1080 Ti"
CoInstallers:"oem20.inf,Section046,Integrated RAMDAC,GeForce GTX 1080 Ti"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"nvlddmkm.sys"
Driver Date:"08/12/2020 02:00"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba8c9c14f3d320cb\nvlddmkm.sys"
Driver Provider:"NVIDIA"
Driver Version:"27.21.14.5206"
INF:"oem20.inf"
INF Section:"Section046"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba8c9c14f3d320cb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba8c9c14f3d320cb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba8c9c14f3d320cb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba8c9c14f3d320cb\nvldumdx.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 1, device 0, function 0"
Manufacturer:"NVIDIA"
Microsoft DirectX* Version:"11.X"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_10DE&DEV_1B06&SUBSYS_374C1458&REV_A1\4&346D1E9&0&0008"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"75 Hz"
Refresh Rate - Minimum:"50 Hz"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"nvlddmkm"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"GeForce GTX 1080 Ti"
- "Memory"
Physical Memory (Available):"6,21 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7,94 GB"
- "BANK 3"
Capacity:"8 GB"
Channel:"ChannelB-DIMM1"
Configured Clock Speed:"2400 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Noninterleaved"
Manufacturer:"029E"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"CMK16GX4M2A2400C16"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"BIOS Date: 12/26/19 17:18:43 Ver: V1.80, ALASKA - 1072009"
Caption:"Carte-mère"
- "Chipset":"Intel(R) 300 Series"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=300+Series"
Date:"12/26/2019 01:00"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"Micro-Star International Co., Ltd."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"MPG Z390 GAMING PLUS (MS-7B51)"
Serial Number:"K116872060"
Status:"OK"
Version:"1.0"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Intel(R) Ethernet Connection (7) I219-V"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Ethernet Connection (7) I219-V"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+(7)+I219+V"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"e1d68x64.sys"
Driver Date:"04/20/2020 12:00"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\e1d68x64.inf_amd64_f6c146a8872514f7\e1d68x64.sys"
Driver Provider:"Intel"
Driver Version:"12.18.9.23"
ETrackID:"Not Available"
Index:"0001"
INF:"oem0.inf"
INF Section:"E15BC.10.0.1.19H1"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"09/06/2020 11:00"
Location:"Bus PCI 0, périphérique 31, fonction 6"
MAC Address:"Not Available"
Manufacturer:"Intel"
Media Type:
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{86B197F4-50D9-4E54-8F9B-34936DAE11E1}"
Number of VLANs:"0"
NVM Version:"Not Available"
Part Number:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_15BC&SUBSYS_7B511462&REV_10\3&11583659&0&FE"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Ethernet Connection (7) I219-V"
Service Name:"e1dexpress"
Status:"Device cannot start."
Team Name:"Not in a team"
Temperature:
Type:"Not Available"
- "Service Bindings"
Client pour les réseaux Microsoft:
Partage de fichiers et imprimantes Réseaux Microsoft:
Pilote de protocole LLDP Microsoft:
Pilote E/S de mappage de découverte de topologie de la couche de liaison:
Planificateur de paquets QoS:
Protocole Internet version 4 (TCP/IPv4):
Protocole Internet version 6 (TCP/IPv6):
Répondeur de découverte de la topologie de la couche de liaison:
- "Settings"
*FlowControl:Contrôle de flux:"Rx et Tx activées (3)"
*InterruptModeration:Gestion des interruptions:"Activé(e) (1)"
*IPChecksumOffloadIPv4:Délester somme de contrôle IPv4:"Rx et Tx activées (3)"
*JumboPacket:Paquets étendus:"Désactivé(e) (1514)"
*LsoV2IPv4:Délester envoi important v2 (IPv4):"Activé(e) (1)"
*LsoV2IPv6:Délester envoi important v2 (IPv6):"Activé(e) (1)"
*NumRssQueues:Nombre maximum de files d'attente RSS:"2 files d'attente (2)"
*PMARPOffload:Délestage ARP protocole:"Activé(e) (1)"
*PMNSOffload:Délestage NS protocole:"Activé(e) (1)"
*PriorityVLANTag:Priorité des paquets et VLAN:"Priorité des paquets et VLAN activés (3)"
*PtpHardwareTimestamp:PTP Hardware Timestamp:"Désactivé(e) (0)"
*ReceiveBuffers:Tampons de réception:"256 (256)"
*RSS:Partage du trafic entrant (RSS):"Activé(e) (1)"
*RSSProfile:Profil d'équilibrage de la charge RSS:"Processeur le plus proche (1)"
*SoftwareTimestamp:Software Timestamp:"Désactivé(e) (0)"
*SpeedDuplex:Vitesse et duplex:"Négociation automatique (0)"
*TCPChecksumOffloadIPv4:Délester somme de contrôle TCP (IPv4):"Rx et Tx activées (3)"
*TCPChecksumOffloadIPv6:Délester somme de contrôle TCP (IPv6):"Rx et Tx activées (3)"
*TransmitBuffers:Tampons d'émission:"512 (512)"
*UDPChecksumOffloadIPv4:Délester somme de contrôle UDP (IPv4):"Rx et Tx activées (3)"
*UDPChecksumOffloadIPv6:Délester somme de contrôle UDP (IPv6):"Rx et Tx activées (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Activé(e) (1)"
*WakeOnPattern:Wake on Pattern Match:"Activé(e) (1)"
AdaptiveIFS:Espacement intertrame dynamique:"Désactivé(e) (0)"
AutoPowerSaveModeEnabled:Vitesse de liaison pour économiser la batterie:"Désactivé(e) (0)"
EEELinkAdvertisement:Ethernet économe en énergie (EEE):"Activé(e) (1)"
EnablePME:Activer PME:"Activé(e) (1)"
ITR:Taux de gestion des interruptions:"Variable (65535)"
LinkNegotiationProcess:Mode de compatibilité du commutateur existant:"Désactivé(e) (1)"
LogLinkStateEvent:Consigner les événements d’état de liaison:"Activé(e) (51)"
MasterSlave:Mode Maître-Esclave Gigabit:"Détection automatique (0)"
ReduceSpeedOnPowerDown:Réduire la vitesse à la mise hors tension:"Activé(e) (1)"
SipsEnabled:Intel System Idle Power Saver:"Désactivé(e) (0)"
ULPMode:Mode ultra basse consommation:"Activé(e) (1)"
WaitAutoNegComplete:Attendre la liaison:"Détection automatique (2)"
WakeOnLink:Paramètres Wake on Link:"Désactivé(e) (0)"
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Locale:"France"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 10 Famille"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"1,88 GB"
Physical Memory (Available):"6,21 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7,94 GB"
System Directory:"C:\WINDOWS\system32"
Version:"10.0.18363 Build 18363"
Virtual Memory (Available):"6,68 GB"
Virtual Memory (Total):"9,81 GB"
Windows Directory:"C:\WINDOWS"
- "Installed Updates"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB4513661:"Update [9/6/2020]"
KB4516115:"Security Update [9/6/2020]"
KB4517245:"Update [9/6/2020]"
KB4528759:"Security Update [9/6/2020]"
KB4537759:"Security Update [9/6/2020]"
KB4541338:"Security Update [9/6/2020]"
KB4552152:"Security Update [9/6/2020]"
KB4559309:"Update [9/6/2020]"
KB4560959:"Security Update [9/6/2020]"
KB4561600:"Security Update [9/6/2020]"
KB4565554:"Security Update [9/6/2020]"
KB4569073:"Security Update [9/6/2020]"
KB4569751:"Update [9/6/2020]"
- "Processor"
- "Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 158 Stepping 13"
- "Chipset Name":"Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+9700F+CPU+"
CPU Speed:"3 GHz"
Current Voltage:"9. volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00"
Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.18362.693"
Ext. Family:"Not Available"
Family:"Intel Core™ i7-2760QM"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"8 x 512 KB"
Level 2 Cache:"8 x 2048 KB"
Level 3 Cache:"12 MB"
Load:"2%"
Manufacturer:"GenuineIntel"
Model:"158"
Name:"Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz"
Number of Cores:"8"
Number of Cores Enabled:"8"
Number of Logical Processors:"8"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000906ED"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"13"
Version:"Not Available"
- "Storage"
- "Samsung SSD 860 EVO 500GB"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"Samsung SSD 860 EVO 500GB"
Cylinder - Total:"60801"
Description:"Lecteur de disque"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00"
Driver Version:"10.0.18362.1"
Error Code:"Device is working properly"
Firmware Revision:"RVT01B6Q"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(Lecteurs de disque standard)"
Model:"Samsung SSD 860 EVO 500GB"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"3"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_SAMSUNG&PROD_SSD_860_EVO_500G\4&2B11C0FE&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"976768065"
Serial Number:"S3Z2NB1K939344V"
Size:"465,76 GB"
Size – Available:"342,00 GB"
SMART Attributes:"Self-Test: 85 minutes, OK, Short Self-Test: 2 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"15504255"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Disque monté local"
File System:"NTFS"
Name:"OS"
Serial Number:"32BA5523"
Size:"464,69828414917 GB"
Size – Available:"342,004409790039 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x05 Reallocated Sector Count:0:"10"
0x09 Power-On Hours:7194:"0"
0x0C Power Cycle Count:972:"0"
0xB1 Wear Range Delta:63:"0"
0xB3 Used Reserved Block Count Total:0:"10"
0xB5 Program Fail Count Total:0:"10"
0xB6 Erase Fail Count:0:"10"
0xB7 SATA Downshift Count:0:"10"
0xBB Uncorrectable Error Count:0:"0"
0xBE Temperature - Current:37° C:"0"
0xBE Temperature - Highest:Not Available:"0"
0xBE Temperature - Lowest:Not Available:"0"
0xC3 Hardware ECC Recovered:0:"0"
0xC7 CRC Error Count:0:"0"
0xEB Good Block Count:63:"0"
0xF1 Total LBAs Written:39253093172:"0"
- "SanDisk Extreme SSD SCSI Disk Device"
Capablities:"Random Access, Supports Writing"
Caption:"SanDisk Extreme SSD SCSI Disk Device"
Cylinder - Total:"60801"
Description:"Lecteur de disque"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00"
Driver Version:"10.0.18362.1"
Error Code:"Device is working properly"
Firmware Revision:"1012"
Heads - Total:"255"
Index:"1"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Lecteurs de disque standard)"
Model:"SanDisk Extreme SSD SCSI Disk Device"
Name:"\\.\PHYSICALDRIVE1"
Partitions:"1"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_SANDISK&PROD_EXTREME_SSD\000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"1"
Sectors - Per Track:"63"
Sectors - Total:"976768065"
Serial Number:"1943EJ400948"
Size:"465,76 GB"
Size – Available:"461,28 GB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"15504255"
- "H:"
Availability:"Not Available"
Caption:"H:"
Compression Method:"Not Compressed"
Description:"Disque monté local"
File System:"NTFS"
Name:"SANDISKSSD"
Serial Number:"525DC473"
Size:"465,758785247803 GB"
Size – Available:"461,276660919189 GB"
Status:"Not Available"
Volume Dirty:"No"
...#SSU#...

0 Kudos
scott2003lhs
Beginner
29,978 Views

I would like to add that I am having this same issue.  My device keeps saying it cannot start.   I have an Asus TUF Z490 Plus WiFi board.  Luckil.y I have an AX router, so my wifi speeds are better than most LAN.  The onboard ethernet is 1219-V and is enabled in the bios.  Latest bios and drivers.  Can someone help? What would cause it to just be defective when the rest of the board works fine? 

0 Kudos
SimonSmits
Beginner
27,569 Views

I have a new ASUS B460M Pro4 motherboard, but my Intel Ethernet Adapter i219-v gives code 10. My BIOS is up-to-date.

Already tried the below things:

- Uninstall all drivers and install both the ASUS as well as the Intel driver seperately, both aren't working

- Installed new version of Windows- Disabled and enabled the adapter in the BIOS

- Tried internet without screws in my motherboard (https://forums.tomshardware.com/threads/b460m-pro4-ethernet-port-cannot-start-code-10.3626496/)

- Sent back my motherboard to the seller, they checked but send it back to me confirming they didn't had any internet problems. Installed Windows again after that, tried all above things again but still not working..

Below you can find my scan: 

 

# SSU Scan Information
Scan Info:
Version:"2.5.0.15"
Date:"04-01-2021"
Time:"00:00:30.8622078"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"ASRock"
BIOS Mode:"UEFI"
BIOS Version/Date:"American Megatrends Inc. P1.50 , 08/31/2020"
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Desktop"
Processor:"Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz , GenuineIntel"
Secure Boot State:"Off"
SMBIOS Version:"3.2"
Sound Card:"NVIDIA Virtual Audio Device (Wave Extensible) (WDM)"
Sound Card:"NVIDIA High Definition Audio"
Sound Card:"Realtek High Definition Audio"
System Manufacturer:"To Be Filled By O.E.M."
System Model:"To Be Filled By O.E.M."
System SKU:"To Be Filled By O.E.M."
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "NVIDIA GeForce GTX 1660 SUPER"
Adapter Compatibility:"NVIDIA"
Adapter DAC Type:"Integrated RAMDAC"
Adapter RAM:"4,00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
Caption:"NVIDIA GeForce GTX 1660 SUPER"
CoInstallers:"oem9.inf,Section074,Integrated RAMDAC,NVIDIA GeForce GTX 1660 SUPER"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"nvlddmkm.sys"
Driver Date:"03-25-2021 01:00"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\nv_dispi.inf_amd64_3784df9edffd3314\nvlddmkm.sys"
Driver Provider:"NVIDIA"
Driver Version:"27.21.14.6589"
INF:"oem9.inf"
INF Section:"Section074"
Install Date:"Not Available"
Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3784df9edffd3314\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3784df9edffd3314\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3784df9edffd3314\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3784df9edffd3314\nvldumdx.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 1, device 0, function 0"
Manufacturer:"NVIDIA"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_10DE&DEV_21C4&SUBSYS_40131458&REV_A1\4&3A6F5A24&0&00E0"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"75 Hz"
Refresh Rate - Minimum:"50 Hz"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"nvlddmkm"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"NVIDIA GeForce GTX 1660 SUPER"
- "Memory"
Physical Memory (Available):"11,72 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15,93 GB"
- "BANK 1"
Capacity:"8 GB"
Channel:"ChannelA-DIMM1"
Configured Clock Speed:"2400 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"First position"
Manufacturer:"Kingston"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"KHX2666C13/8GX"
Serial Number:"D5B0565C"
Status:"Not Available"
Type:"Synchronous"
- "BANK 3"
Capacity:"8 GB"
Channel:"ChannelB-DIMM1"
Configured Clock Speed:"2400 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Second position"
Manufacturer:"Kingston"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"KHX2666C13/8GX"
Serial Number:"A6B072D0"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"P1.50, ALASKA - 1072009"
Caption:"Systeemkaart"
- "Chipset":"Intel(R)"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword="
Date:"08-31-2020 02:00"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"ASRock"
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"B460M Pro4"
Serial Number:"M80-DB003803616"
Status:"OK"
Version:"Not Available"
- "Networking"
Intel ® Network Connections Install Options:"ANS,DMIX"
Intel ® Network Connections Version:"26.2.0.1"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Intel(R) Ethernet Connection (12) I219-V"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Ethernet Connection (12) I219-V"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+(12)+I219+V"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"e1d68x64.sys"
Driver Date:"05-11-2020 12:00"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\e1d68x64.inf_amd64_8aeda8673d2e8ef8\e1d68x64.sys"
Driver Provider:"Intel"
Driver Version:"12.19.1.32"
ETrackID:"Not Available"
Index:"0008"
INF:"oem40.inf"
INF Section:"E0D55.10.0.1.19H1"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"04-01-2021 08:43"
Location:"PCI bus 0, device 31, function 6"
MAC Address:"Not Available"
Manufacturer:"Intel"
Media Type:"Unknown"
Net Connection ID:"Ethernet 2"
NetCfgInstanceId:"{0C670AEC-C150-4681-98CA-58E64B6ED571}"
Number of VLANs:"0"
NVM Version:"Not Available"
Part Number:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_0D55&SUBSYS_0D551849&REV_00\3&11583659&0&FE"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Ethernet Connection (12) I219-V"
Service Name:"e1dexpress"
Status:"Disabled"
Team Name:"Not in a team"
Temperature:"Not Supported"
Type:"Not Available"
- "Service Bindings"
Bestands- en printerdeling voor Microsoft-netwerken:
Client voor Microsoft-netwerken:
I/O-stuurprogramma van Link-Layer Topology Discovery Mapper:
Internet Protocol versie 4 (TCP/IPv4):
Internet Protocol versie 6 (TCP/IPv6):
Link-Layer Topology Discovery Responder:
QoS-pakketplanner:
Stuurprogramma voor Microsoft LLDP-protocol:
- "Settings"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Packet:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"
*ModernStandbyWoLMagicPacket:Wake from S0ix on Magic Packet:"Enabled (1)"
*NumRssQueues:Maximum Number of RSS Queues:"2 Queues (2)"
*PMARPOffload:Protocol ARP Offload:"Enabled (1)"
*PMNSOffload:Protocol NS Offload:"Enabled (1)"
*PriorityVLANTag:Packet Priority & VLAN:"Packet Priority & VLAN Enabled (3)"
*PtpHardwareTimestamp:PTP Hardware Timestamp:"Disabled (0)"
*ReceiveBuffers:Receive Buffers:"256 (256)"
*RSS:Receive Side Scaling:"Enabled (1)"
*SoftwareTimestamp:Software Timestamp:"Disabled (0)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*TransmitBuffers:Transmit Buffers:"512 (512)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Disabled (0)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
AdaptiveIFS:Adaptive Inter-Frame Spacing:"Disabled (0)"
EEELinkAdvertisement:Energy Efficient Ethernet:"On (1)"
EnablePME:Enable PME:"Enabled (1)"
ITR:Interrupt Moderation Rate:"Adaptive (65535)"
LinkNegotiationProcess:Legacy Switch Compatibility Mode:"Disabled (1)"
LogLinkStateEvent:Log Link State Event:"Enabled (51)"
MasterSlave:Gigabit Master Slave Mode:"Auto Detect (0)"
NetworkAddress:Locally Administered Address:
ReduceSpeedOnPowerDown:Reduce Speed On Power Down:"Enabled (1)"
SipsEnabled:System Idle Power Saver:"Disabled (0)"
ULPMode:Ultra Low Power Mode:"Enabled (1)"
WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"
WakeOnLink:Wake on Link Settings:"Disabled (0)"
- "Remote NDIS based Internet Sharing Device"
Availability:"Running or Full Power"
Caption:"Remote NDIS based Internet Sharing Device"
CoInstallers:"Not Available"
Default IP Gateway:"192.168.42.129"
DHCP Enabled:"Yes"
DHCP Lease Expires:"04-01-2021 09:45"
DHCP Lease Obtained:"04-01-2021 08:45"
DHCP Server:"192.168.42.129"
Driver:"usb80236.sys"
Driver Date:"06-21-2006 12:00"
Driver Path:"C:\Windows\system32\drivers\usb80236.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.1"
Index:"0009"
INF:"wceisvista.inf"
INF Section:"RNDIS.NT.5.1"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.42.126;fe80::f484:d07c:4c9a:5a96"
IP Subnet:"255.255.255.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"04-01-2021 08:43"
Location:"0000.0014.0000.011.000.000.000.000.000"
MAC Address:"2A:7C:7E:8D:38:9C"
Manufacturer:"Microsoft"
Media Type:"Unknown"
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{B15CC8AE-2C08-4243-B8A3-B63965F51639}"
Number of VLANs:"0"
PNP Device ID:"USB\VID_2717&PID_FF80&MI_00\6&1CE363C0&0&0000"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Remote NDIS based Internet Sharing Device"
Service Name:"usbrndis6"
Status:"Link Up - This device is not linked at its maximum capable speed"
Team Name:"Not in a team"
Temperature:"Not Supported"
Type:"Ethernet 802.3"
- "Service Bindings"
Bestands- en printerdeling voor Microsoft-netwerken:
Client voor Microsoft-netwerken:
I/O-stuurprogramma van Link-Layer Topology Discovery Mapper:
Internet Protocol versie 4 (TCP/IPv4):
Internet Protocol versie 6 (TCP/IPv6):
Link-Layer Topology Discovery Responder:
QoS-pakketplanner:
Stuurprogramma voor Microsoft LLDP-protocol:
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Locale:"Nederland"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 10 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"2,88 GB"
Physical Memory (Available):"11,73 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15,93 GB"
System Directory:"C:\Windows\system32"
Version:"10.0.19042 Build 19042"
Virtual Memory (Available):"12,35 GB"
Virtual Memory (Total):"18,80 GB"
Windows Directory:"C:\Windows"
- "Installed Updates"
KB2151757:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [1-4-2021]"
KB2151757:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [1-4-2021]"
KB2467173:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [1-4-2021]"
KB2467173:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [1-4-2021]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB4562830:"Update [4/1/2021]"
KB4570334:"Security Update [11/18/2020]"
KB4577586:"Update [4/1/2021]"
KB4578968:"Update [4/1/2021]"
KB4580325:"Security Update [11/19/2020]"
KB4586864:"Security Update [11/19/2020]"
KB4594440:"Update [4/1/2021]"
KB5000858:"Security Update [4/1/2021]"
KB982573:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [1-4-2021]"
KB982573:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [1-4-2021]"
- "Processor"
- "Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 165 Stepping 3"
- "Chipset Name":"Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+10400F+CPU+"
CPU Speed:"2,901 GHz"
Current Voltage:"8. volts"
Driver:"Not Available"
Driver Date:"04-21-2009 12:00"
Driver Path:"C:\Windows\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.546"
Ext. Family:"Not Available"
Family:"Not Available"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"6 x 384 KB"
Level 2 Cache:"6 x 1536 KB"
Level 3 Cache:"12 MB"
Load:"14%"
Manufacturer:"GenuineIntel"
Model:"165"
Name:"Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz"
Number of Cores:"6"
Number of Cores Enabled:"6"
Number of Logical Processors:"12"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000A0653"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"3"
Version:"Not Available"
- "Storage"
- "Kingston DataTraveler 3.0 USB Device"
Capablities:"Random Access, Supports Writing, Supports Removable Media"
Caption:"Kingston DataTraveler 3.0 USB Device"
Cylinder - Total:"3762"
Description:"Schijfstation"
Driver:"Not Available"
Driver Date:"06-21-2006 12:00"
Driver Version:"10.0.19041.1"
Error Code:"Device is working properly"
Firmware Revision:"Not Available"
Heads - Total:"255"
Index:"1"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"USB"
Manufacturer:"(Standaardschijfstations)"
Model:"Kingston DataTraveler 3.0 USB Device"
Name:"\\.\PHYSICALDRIVE1"
Partitions:"1"
Physical Sector Size:"512"
PNP Device ID:"USBSTOR\DISK&VEN_KINGSTON&PROD_DATATRAVELER_3.0&REV_\E0D55E6CE772F4C1491820FC&0"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"60436530"
Serial Number:"0"
Size:"28,82 GB"
Size – Available:"23,43 GB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"959310"
- "D:"
Availability:"Not Available"
Caption:"D:"
Compression Method:"Not Compressed"
Description:"Verwisselbare schijf"
File System:"FAT32"
Name:"ESD-USB"
Serial Number:"FCA7C845"
Size:"28,8017578125 GB"
Size – Available:"23,4345703125 GB"
Status:"Not Available"
Volume Dirty:"No"
- "KINGSTON SA2000M81000G"
Capablities:"Random Access, Supports Writing"
Caption:"KINGSTON SA2000M81000G"
Cylinder - Total:"121601"
Description:"Schijfstation"
Driver:"Not Available"
Driver Date:"06-21-2006 12:00"
Driver Version:"10.0.19041.1"
Error Code:"Device is working properly"
Firmware Revision:"S5Z42105"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standaardschijfstations)"
Model:"KINGSTON SA2000M81000G"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"3"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_KINGSTON_SA2000M\5&3799F413&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"0"
Sectors - Per Track:"63"
Sectors - Total:"1953520065"
Serial Number:"0026_B768_439A_8CC5."
Size:"931,51 GB"
Size – Available:"863,49 GB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"31008255"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Lokale harde schijf"
File System:"NTFS"
Name:"Not Available"
Serial Number:"4A35B848"
Size:"930,908554077148 GB"
Size – Available:"863,669120788574 GB"
Status:"Not Available"
Volume Dirty:"No"
...#SSU#...

0 Kudos
porrasja
Beginner
27,254 Views

Hello.


Did you have any luck on this?

 

Got this problem today and havent found a solution yet.

 

Thanks

0 Kudos
yuril
Beginner
22,405 Views

Hello,

 

I have the same problem, haven't found a solution yet.

do someone get a solution ?

 

Thanks

 

0 Kudos
NicoC
Beginner
22,399 Views

I just changed my motherboard 

0 Kudos
SimonSmits
Beginner
22,396 Views
Same here, switched motherboard and no more problems
0 Kudos
yuril
Beginner
22,389 Views
Not a good solution for me to change asus z390 e gameing just for LAN )
0 Kudos
Trandafir
Employee
16,184 Views

I was also looking for information about this code source and also discovered this open topic. There is an article that might be useful.

https://www.intel.com/content/www/us/en/support/articles/000060145/ethernet-products.html?erpm_id=10855174_ts1654678737159

 

I recommend you to try the troubleshoot steps indicated in the article and if they fail to fix the problem, then please contact the OEM manufacturer to get a possible resolution.

0 Kudos
A1AmusementProducts
1,914 Views

I have a Intel NUC10i7FNH that has had this issue since it updated to Windows 11 Pro version: 23H2.

 

Here is the scan log:

# SSU Scan Information
Scan Info:
Version:"3.0.0.2"
Date:"02/03/2024"
Time:"00:00:43.4587344"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Intel Corporation"
BIOS Mode:"UEFI"
BIOS Version/Date:"Intel Corp. FNCML357.0062.2023.0719.2024 , 07/19/2023 12:00 AM"
CD or DVD:"Not Available"
Embedded Controller Version:"3.12"
Platform Role:"Desktop"
Processor:"Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.3"
Sound Card:"Intel(R) Display Audio"
Sound Card:"Realtek High Definition Audio"
System Manufacturer:"Intel(R) Client Systems"
System Model:"NUC10i7FNH"
System SKU:"BXNUC10i7FNH"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Intel(R) UHD Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) UHD Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=UHD+Graphics"
CoInstallers:"oem81.inf,iCML_w10_DS,Internal,Intel(R) UHD Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmd64.sys"
Driver Date:"07/18/2022 08:00 PM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_8b52ca6e576cbfa9\igdkmd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"31.0.101.2111"
INF:"oem81.inf"
INF Section:"iCML_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8b52ca6e576cbfa9\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8b52ca6e576cbfa9\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8b52ca6e576cbfa9\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8b52ca6e576cbfa9\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"11.X"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_9BCA&SUBSYS_20818086&REV_04\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"59 Hz"
Refresh Rate - Maximum:"75 Hz"
Refresh Rate - Minimum:"50 Hz"
Resolution:"1600 X 900"
Scan Mode:"Noninterlaced"
Service Name:"igfx"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) UHD Graphics Family"
- "Memory"
Physical Memory (Available):"3.24 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15.81 GB"
- "Memory Channel A"
Capacity:"8 GB"
Channel:"SODIMM1"
Configured Clock Speed:"2667 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"First position"
Manufacturer:"04CB"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"Not Available"
Serial Number:"981D0100"
Status:"Not Available"
Type:"Synchronous"
- "Memory Channel B"
Capacity:"8 GB"
Channel:"SODIMM2"
Configured Clock Speed:"2667 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"Second position"
Manufacturer:"04CB"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"Not Available"
Serial Number:"951D0100"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"FNCML357.0062.2023.0719.2024, INTEL - 3E"
Caption:"Motherboard"
Chipset:"Not Available"
Date:"07/18/2023 08:00 PM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"Intel Corporation"
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"NUC10i7FNB"
Serial Number:"GEFN00300231"
Status:"OK"
Version:"K61360-302"
- "Networking"
Intel ® Network Connections Install Options:"ANS,DMIX"
Intel ® Network Connections Version:"25.4.0.6"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Intel(R) Ethernet Connection (10) I219-V"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Ethernet Connection (10) I219-V"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+(10)+I219+V"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"e1d.sys"
Driver Date:"01/30/2022 12:00 AM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\e1d.inf_amd64_e64afe811c7e4662\e1d.sys"
Driver Provider:"Intel"
Driver Version:"12.19.2.45"
ETrackID:"Not Available"
Index:"0001"
INF:"oem11.inf"
INF Section:"E0D4F.10.0.1.19H1"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"01/24/2024 01:02 AM"
Location:"PCI bus 0, device 31, function 6"
MAC Address:"Not Available"
Manufacturer:"Intel"
Media Type:"Unknown"
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{D3563D43-8D90-450E-91C0-8D221E39191F}"
Number of VLANs:"0"
NVM Version:"Not Available"
Part Number:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_0D4F&SUBSYS_20818086&REV_00\3&11583659&0&FE"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Ethernet Connection (10) I219-V"
Service Name:"e1dexpress"
Status:"Disabled"
Team Name:"Not in a team"
Temperature:"Not Supported"
Type:"Not Available"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*FlowControl:Flow Control:"Auto Negotiation (4)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Packet:"1514 (1514)"
*LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"
*ModernStandbyWoLMagicPacket:Wake from S0ix on Magic Packet:"Enabled (1)"
*PMARPOffload:Protocol ARP Offload:"Enabled (1)"
*PMNSOffload:Protocol NS Offload:"Enabled (1)"
*PriorityVLANTag:Packet Priority & VLAN:"Packet Priority & VLAN Enabled (3)"
*PtpHardwareTimestamp:PTP Hardware Timestamp:"Disabled (0)"
*ReceiveBuffers:Receive Buffers:"256 (256)"
*SoftwareTimestamp:Software Timestamp:"Disabled (0)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*TransmitBuffers:Transmit Buffers:"512 (512)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Disabled (0)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
AdaptiveIFS:Adaptive Inter-Frame Spacing:"Disabled (0)"
AutoPowerSaveModeEnabled:Link Speed Battery Saver:"Disabled (0)"
EEELinkAdvertisement:Energy Efficient Ethernet:"On (1)"
EnablePME:Enable PME:"Enabled (1)"
ITR:Interrupt Moderation Rate:"Adaptive (65535)"
LinkNegotiationProcess:Legacy Switch Compatibility Mode:"Disabled (1)"
LogLinkStateEvent:Log Link State Event:"Enabled (51)"
MasterSlave:Gigabit Master Slave Mode:"Auto Detect (0)"
NetworkAddress:Locally Administered Address:
ReduceSpeedOnPowerDown:Reduce Speed On Power Down:"Enabled (1)"
SipsEnabled:System Idle Power Saver:"Disabled (0)"
ULPMode:Ultra Low Power Mode:"Enabled (1)"
WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"
WakeOnLink:Wake on Link Settings:"Disabled (0)"
- "Intel(R) Wi-Fi 6 AX201 160MHz"
Access Point:"c8:9e:43:8c:3e:e6"
Authentication:"WPA2-Personal"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Wi-Fi 6 AX201 160MHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Wi+Fi+6+AX201+160MHz"
Channel:"11"
Cipher:"CCMP"
CoInstallers:"Not Available"
Connection Mode:"Auto Connect"
Default IP Gateway:"192.168.128.1"
DHCP Enabled:"Yes"
DHCP Lease Expires:"02/04/2024 01:08 PM"
DHCP Lease Obtained:"02/03/2024 01:08 PM"
DHCP Server:"192.168.128.1"
Driver:"Netwtw10.sys"
Driver Date:"05/09/2023 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\Netwtw10.sys"
Driver Provider:"Intel"
Driver Version:"22.230.0.8"
Index:"0002"
INF:"oem12.inf"
INF Section:"Install_GEN_QSR_HrP2_201_AX_2x2_WinT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.128.12;fe80::34b3:8e10:7515:3a1f"
IP Subnet:"255.255.255.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"01/24/2024 01:02 AM"
Location:"PCI bus 0, device 20, function 3"
MAC Address:"98:AF:65:64:E0:EC"
Manufacturer:"Intel Corporation"
Media Type:
Net Connection ID:"Wi-Fi"
NetCfgInstanceId:"{0F3911B5-0E1E-432A-B29E-FB3EE41A2E91}"
Network Name:"AL 226 PointOS_N"
Network Type:"Infrastructure"
Number of VLANs:"0"
PNP Device ID:"PCI\VEN_8086&DEV_02F0&SUBSYS_00748086&REV_00\3&11583659&0&A3"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Wi-Fi 6 AX201 160MHz"
Profile:"AL 226 PointOS_N"
Radio Type:"802.11n"
Receive Rate:"144.4 Mbps"
Service Name:"Netwtw10"
Signal Strength:"99%"
State:"connected"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Transmit Rate:"65 Mbps"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"
*PacketCoalescing:Packet Coalescing:"Enabled (1)"
*PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"
*PMNSOffload:NS offload for WoWLAN:"Enabled (1)"
*PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
ChannelWidth24:Channel Width for 2.4GHz:"Auto (1)"
ChannelWidth52:Channel Width for 5GHz:"Auto (1)"
CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"
FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"
IbssTxPower:Transmit Power:"5. Highest (100)"
IEEE11nMode:802.11n/ac/ax Wireless Mode:"4. 802.11ax (3)"
MIMOPowerSaveMode:MIMO Power Save Mode:"Auto SMPS (0)"
RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"
RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"
ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"
uAPSDSupport:U-APSD support:"Disabled (0)"
WirelessMode:802.11a/b/g Wireless Mode:"6. Dual Band 802.11a/b/g (34)"
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
Boot Device:"\Device\HarddiskVolume2"
Internet Browser:"Google Chrome,121.0, Internet Explorer,11.1, Microsoft Edge,121.0"
Locale:"United States"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"4.05 GB"
Physical Memory (Available):"3.26 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15.81 GB"
System Directory:"C:\WINDOWS\system32"
Version:"10.0.22631 Build 22631"
Virtual Memory (Available):"2.75 GB"
Virtual Memory (Total):"19.86 GB"
Windows Directory:"C:\WINDOWS"
- "Installed Updates"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2504637:"Microsoft .NET Framework 4 Multi-Targeting Pack [2/2/2024]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB5027397:"Update [11/8/2023]"
KB5033920:"Update [1/10/2024]"
KB5034123:"Security Update [1/10/2024]"
KB5034204:"Update [1/24/2024]"
KB5034225:"Update [1/24/2024]"
Update for Microsoft Visual Studio 2015 (KB3095681):"Microsoft Visual Studio 2015 [2/2/2024]"
- "Processor"
- "Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 166 Stepping 0"
- "Chipset Name":"Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+10710U+CPU+"
CPU Speed:"1.11 GHz"
Current Voltage:"6. volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.2506"
Ext. Family:"Not Available"
Family:"Intel Core™ i7-2760QM"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"6 x 384 KB"
Level 2 Cache:"6 x 1536 KB"
Level 3 Cache:"12 MB"
Load:"17%"
Manufacturer:"GenuineIntel"
Model:"166"
Name:"Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz"
Number of Cores:"6"
Number of Cores Enabled:"6"
Number of Logical Processors:"12"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000A0660"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"0"
Version:"Not Available"
- "Storage"
- "PLEXTOR PX-512M8VC"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"PLEXTOR PX-512M8VC"
Cylinder - Total:"62260"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.22621.2506"
Error Code:"Device is working properly"
Firmware Revision:"1.01"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(Standard disk drives)"
Model:"PLEXTOR PX-512M8VC"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"4"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_PLEXTOR&PROD_PX-512M8VC\4&219913F2&0&020000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"1000206900"
Serial Number:"P02947403380"
Size:"476.94 GB"
Size – Available:"335.86 GB"
SMART Attributes:"Self-Test: 10 minutes, OK, Short Self-Test: 1 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"15876300"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Not Available"
Serial Number:"68ED9150"
Size:"475.43 GB"
Size – Available:"335.86 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x01 Raw Read Error Rate:0:"0"
0x05 Reallocated Sector Count:0:"0"
0x09 Power-On Hours:38298:"0"
0x0C Power Cycle Count:85:"0"
0xAA Available Reserved Space:0:"0"
0xAB Program Fail Count:0:"0"
0xAC Erase Fail Count:0:"0"
0xAD Wear Leveling Count:91:"0"
0xAE Power-off Retract Count:63:"0"
0xAF Power Loss Protection Failure:0:"0"
0xB0 Erase Fail Count (chip):0:"0"
0xB3 Used Reserved Block Count Total:0:"0"
0xB4 Unused Reserved Block Count Total:152:"5"
0xB5 Program Fail Count Total:0:"0"
0xB6 Erase Fail Count:0:"0"
0xB7 SATA Downshift Count:0:"0"
0xC2 Internal Device Temperature:47° C:"0"
0xC3 Hardware ECC Recovered:0:"0"
0xC7 CRC Error Count:0:"0"
0xE8 Available Reserved Space:100:"10"
0xE9 Media Wearout Indicator:48112:"0"
0xF1 Total LBAs Written:321298:"0"
0xF2 Total LBAs Read:1153960:"0"
...#SSU#...

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