Intel Ethernet Connection(7) I1219-V adapter disconnected

[Talley]

Hello there!

        I am currently having issues that I have ran into when installing a Solid State Drive to my MSI MPG z30 Gaming Plus Motherboard. I did nothing else but install the SSD and then booted up my computer and now device manager is telling me that Intel Ethernet Connection(7) I1219-V failed to start (code 10). When I go to my BIOS it is telling me that my ethernet port is disconnected. I've tried installing drivers from Intel and from MSI's website. Nothing has helped me so far. I've even gone as far as flashing my BIOS.

Any help would be greatly appreciated 

[Talley]

When trying to configure the adapter with the PROset I get this error

[Caguicla_Intel]

Hello Talley,

Thank you for posting in Intel Ethernet Communities. 

Can you share the following information that would help in checking your query? 

1) What is the Operating system used

2) Have you tried disabling/enabling the adapter then restart the system? Based on the screenshot provided, the adapter is currently disabled. To enable this, please go to Device manager>Network Adapters, right click on the Intel Ethernet Connection(7) I1219-V and click on Enable Device.

3) You may also try to perform the following steps and check if the issue would still occur. 

3.1) Uninstall the Device and restart the computer. The error Code 10 you're seeing could have been caused by a temporary problem in Device Manager or with the hardware. 

3.2) Remove any hardware you may added to the computer prior to the error message. There could be a device causing a hardware conflict or compatibility issues. Since you mentioned that the only changes made is installing the SSD, it's possible that this made caused the Code 10 error. Undo the change if you can, restart your PC, and then check again for the Code 10 error.

3.3) Perform a clean installation of drivers. Uninstalling and then reinstalling the drivers for the device is a likely solution to a Code 10 error. Notice that Properly reinstalling a driver is not the same as simply updating a driver. A full driver reinstall involves completely removing the currently installed driver.. Refer to instructions below on how to perform clean driver installation.

a.) In Control Panel, Device Manager, Network Adapters, right click on the Intel Ethernet Connection(7) I1219-V and Uninstall it. Make sure you mark the option to "Delete the driver software for this device".

b.) Reboot the PC or scan for hardware changes, check device manager and if an older driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.

3.4) Install latest driver from Intel or MSI.

If the above steps doesn't help in fixing the issue, we highly suggest raising this issue to MSI for further assistance since the controller is embedded on an Original Equipment Manufacturer(OEM) system. They might have altered the features, incorporated customizations, or made other changes to the software or software packaging they provide. To avoid any potential installation incompatibilities on your OEM system, Intel recommends that you check with your OEM and use the software provided via your system manufacturer. 

Please see link below for the list of Computer Manufacturer Support Websites

https://www.intel.com/content/www/us/en/support/topics/oems.html

Here is the official support site of MSI

https://www.msi.com/support

As a last resource, if you're positive that a hardware problem isn't causing the Code 10 error, you could try a repair install of Windows. If that doesn't work, try a clean install of Windows. But this might take a lot of effort so we highly recommend checking this issue first with MSI support.

We hope to hear from you soon. 

Should there be no response from you, I’ll make sure to reach out after 3 business days.

Best regards,

Crisselle C

Intel® Customer Support

[Caguicla_Intel]

Hello Talley,

Good day!

We are sending this follow up to check if you have read our previous post. If yes, kindly share the requested information and let us know if you are able to perform the suggested steps.

We hope to hear form you soon. 

In case we don't received a reply, we will follow up after 3 business days.

Best regards,

Crisselle C

Intel® Customer Support

[Caguicla_Intel]

Hello Talley,

How are you doing? 

Please be informed that we will now close this request since we haven't received any response from our previous follow ups. Just feel free to post a new question if you may have any other inquiry in the future as this thread will no longer be monitored.

Best regards,

Crisselle C

Intel® Customer Support