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EXPI9301CT in windows 10

vincent1
Beginner
592 Views

We had a issue running EXPI9301CT in windows 10, sometime the communication will lost and then we have to restart the PC completely to make sure it work again. But in Win 7 is ok, never happen this issue.

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8 Replies
Michael_L_Intel2
Moderator
579 Views

Hello vincent1,


Thank you for posting in Intel Ethernet Communities. 


Upon checking the product brief of your Network card, it was released on the 3rd quarter of 2008 and Windows 10 in not on the supported OS list.


https://www.intel.com/content/www/us/en/products/docs/network-io/ethernet/10-25-40-gigabit-adapters/...


The card only supports older OS, I also tried checking our download site if there are drivers for Windows 10 and there is none. However, if you are using an embedded or onboard network card, you may try to contact the manufacturer of the card for further support.


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support


vincent1
Beginner
561 Views

Now we are using this card in Windows 10, sometime the communication will down.

Do you have any recommend solution?

Michael_L_Intel2
Moderator
563 Views

Hello vincent1,


I hope you are having a good day. I am just making a follow up checking if you still have clarifications.


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support


Michael_L_Intel2
Moderator
556 Views

Hello vincent1,


Just to clarify, are you using a PCIe network card or onboard. If you are using a PCIe card, can you provide a picture of the card focusing on the markings and if you are using onboard, kindly provide the model of the brand and board.


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support


vincent1
Beginner
553 Views
Michael_L_Intel2
Moderator
545 Views

Hello vincent1,


Thank you for sending the pictures. Upon checking, your card is indeed an Intel retail card, however just like what I have stated earlier in this thread, Windows 10 is not in the supported list for your card. That is also the reason why you don't have connections issues on Windows 7.


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support


Michael_L_Intel2
Moderator
523 Views

Hello vincent1,


I hope you had a great weekend, I just want to check if you still have clarification regarding this thread.


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support


Michael_L_Intel2
Moderator
517 Views

Hello vincent1,


I am sending another follow up to check if you still have clarifications. 

Since we have not heard back from you, I need to close this inquiry. 


If you need further assistance, please post a new question. 


Thank you.


Best regards,

Michael L.

Intel® Customer Support


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