Intel® Ethernet Controller I225-V disables itself

[bencassar]

We have an issue where Intel® Ethernet Controller I225-V disables itself.

• Intel i225-v would disable itself and you cant re enable it

• if you change and NIC settings it freezes device manager \ the settings box

• rebooting the pc causes it to get stuck on the restarting page

• adaptor goes back to normal and you can only re enable once a reboot has taken place

Motherboard: ASUS ProArt X670E-CREATOR WIFI AMD Motherboard

Intel® Ethernet Controller I225-V Driver V: 1.1.4.42

we have tried the usual remedies including driver updates \ re installs

[Sazirah]

Hi bencassar,

Thank you for posting in Intel Ethernet Communities.

Regarding this issue, we need your assistance to provide us the SSU logs for us to analyze if there is any issue. Please follow the steps in the link below on how to obtain the SSU logs of your system:

How to get the Intel® System Support Utility Logs on Windows*

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have any other enquiries, please let me know.

Regards,

Sazzy_Intel

[bencassar]

Hello,

See attached 

[bencassar]

1

[Sazirah]

Hi bencassar,

Thank you for the logs shared. We will be checking from our end and will revert to you as soon as possible.

Regards,

Sazzy_Intel

[Sazirah]

Hi bencassar,

We have analyze the logs and since you are currently using ASUS ProArt X670E-CREATOR WIFI AMD Motherboard, you may try using the latest Asus driver from Asus website:

https://www.asus.com/in/motherboards-components/motherboards/proart/proart-x670e-creator-wifi/helpdesk_download?model2Name=ProArt-X670E-CREATOR-WIFI

If still an issue, you may try to do clean driver installation:

https://www.intel.com/content/www/us/en/support/articles/000058304/ethernet-products.html

Regards,

Sazzy_Intel

[bencassar]

This was already done please advise , this is bigger than drivers etc 

[Sazirah]

Hi bencassar,

May I know if you have done the clean driver installation? If yes, may I know the outcome?

Also, would like to check if you have tried contact Asus support regarding this?

Regards,

Sazzy_Intel

[Kae1]

Hi Sazirah, 

We have done a clean install and still same issue 

[Sazirah]

Hi Kae1,

Thank you for your response. Let me check from our end and get back to you for the next solution.

Regards,

Sazzy_Intel

[bencassar]

Hello Any update on findings ?

[Sazirah]

Hi bencassar,

Since the previous resolution still not fixing the issue, please follow below link for the next step of resolution:

Network Issues with Intel® Ethernet Controller I225-V

https://www.intel.com/content/www/us/en/support/articles/000057261/ethernet-products/gigabit-ethernet-controllers-up-to-2-5gbe.html

Regards,

Sazzy_Intel

[Sazirah]

Hi bencassar,

Good day,

This is related to your enquiries above, I would like to check if the issue has resolved?

If you have any questions or clarifications, please let me know.

Regards,

Sazzy_Intel

[Sazirah]

Hi bencassar,

Good day

This is regarding your enquiries above. Since we have not seen an update, if you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Sazzy_Intel