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therealpanix
Beginner
1,909 Views

Intel(R) Ethernet Connection (2) I219-V disconnects randomly

My ethernet connection disconnects randomly, sometimes it reconnects but other times it doesnt and I have to restart my PC because of it. I have changed the cable, but I still have the same problem.

 

Motherboard: MSI Z270 Gaming Pro Carbon

OS: Windows 10 Pro

0 Kudos
12 Replies
CrisselleF_C_Intel
Moderator
1,792 Views

Hello therealpanix,

 

Thank you for posting in Intel Ethernet Communities. 

 

Please provide the following information as this would help us in checking your request.

1.) Is there any error message shown whenever the Intel(R) Ethernet Connection (2) I219-V got disconnected?

2.) Based on the SSU log, you are using Driver Version 12.17.10.8 from Microsoft. With this, we'd like to check if you have tried updating the driver using Intel generic driver or from MSI? Have you also raised this concern to MSI support as the software drivers linked from our download site page are generic versions, and can be used for general purposes. However, OEMs might have altered the features, incorporated customizations, or made other changes to the software or software packaging they provide. To avoid any potential installation incompatibilities on your OEM system, Intel recommends that you check with your OEM and use the software provided via your system manufacturer. Intel or the OEM might not provide technical support for some or all issues that could arise from the usage of this generic version of software drivers. 

 

Looking forward to your response.

 

In case we don't hear from you, we will follow up after 3 business days.

 

Best regards,

Crisselle C

Intel® Customer Support

therealpanix
Beginner
1,792 Views

Hello,

 

1.) There is no error message when it disconnects. I just lose the connection.

2.) I got the Driver Version "12.18.9.10" from the MSI website and it still disconnects. I've also contacted the MSI support, but still no response from their side.

 

 

CrisselleF_C_Intel
Moderator
1,792 Views

Hello therealpanix,

 

Thank you for the reply.

 

Can you share if you have a different system that you can test to double check that this is not an issue with your ISP? Please also share how often does the disconnection occurs.

 

We would highly appreciate if you can give us an update once you've heard from MSI support.

 

Awaiting to your reply.

 

In case we don't hear from you, we will follow up after 3 business days.

 

Best regards,

Crisselle C

Intel® Customer Support

therealpanix
Beginner
1,792 Views

Hello

 

The MSI support wasn't a help. They told me to install the new Windows update and that's it.

 

Today is lost connection at 2:48 P.M. GMT and 5:50 P.M. GMT - Some days it happens more often and some days it never disconnects at all.

It isn't an ISP problem, because when I lost connection, only the ethernet connection is gone and not WIFI. I've also changed my modem and cable.

 

Sincerely,

therealpanix

CrisselleF_C_Intel
Moderator
1,792 Views

Hello therealpanix,

 

Appreciate your swift response.

 

In regards to MSI support's suggestion, can you share if you tried to install the new Windows update and check if it will help in fixing the issue?

 

We will also try to further check this internally to see if there is a similar issue reported on our end.

 

Awaiting to your reply.

 

We will follow up after 3 business days in case we don't receive a response.

 

Best regards,

Crisselle C

Intel® Customer Support

therealpanix
Beginner
1,792 Views

Hello Crisselle C

 

Yes, I did install the new Windows update. It didn't really help, yesterday I had no disconnections but today at 1:10 P.M. GMT I got one.

 

Sincerely,

therealpanix

CrisselleF_C_Intel
Moderator
1,792 Views

Hello therealpanix,

 

Thank you for the reply.

 

Sharing the links below as it might help you on your query.

 

Intel® Ethernet Connection I219-V disconnects randomly in Windows® 10

https://www.intel.com/content/www/us/en/support/articles/000033910/network-and-i-o/ethernet-products...

 

Intel Ethernet Connection I219-V disconnect

https://forums.intel.com/s/question/0D50P0000490AjjSAE/intel-ethernet-connection-i219v-disconnect?la...

 

Please share the results with us once you've performed the recommendations from the links above. 

 

Hoping to hear form you.

 

We will follow up after 3 business days in case we don't receive a response.

 

Best regards,

Crisselle C

Intel® Customer Support

Gonzo1
Beginner
1,131 Views

Hello,

I have the same problem with my NIC.

The link below does not seem to work or provide any additional information.

https://www.intel.com/content/www/us/en/support/articles/000033910/network-and-i-o/ethernet-products...

Please could you assist.

 

Leprechaun_87
Beginner
1,109 Views

Same Problem here. Im Using an MSI Z370 Gaming Pro Carbon. I tried many things (different drivers too) and got disconnects several times in an hour. Im Using an Fritzbox.

got the " Intel(R) Ethernet Connection (2) I219-V
Network link is disconnected. " notification.

CrisselleF_C_Intel
Moderator
1,792 Views

Hello therealpanix,

 

Good day!

 

We'd like to check if you were able to try out the recommendations from our previous post.

 

Looking forward to hear from you.

 

Should there be no response, we will follow up after 3 business days.

 

Best regards,

Crisselle C

Intel® Customer Support

therealpanix
Beginner
1,792 Views

Hello Crisselle C,

 

I tried both solutions and I haven't had any disconnections since.

Thank you very much for you help, if anything happens, then I'll contact you again.

 

Sincerely,

therealpanix

CrisselleF_C_Intel
Moderator
1,792 Views

Hello therealpanix,

 

Thank you for the update.

 

We are glad to hear that the suggestions helped you in fixing the issue.Please be informed that we will now close this ticket request. Should you have any other concerns or assistance needed in the future, feel free to post a new question.

 

May you have an amazing weekend!

 

Best regards,

Crisselle C

Intel® Customer Support

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