[Intel XXV710] Firmware Upgrade - Failed? No longer detected?

[JamesAA]

Hello,

I have a XXV710-DA2. I am running Ubuntu 24.04. 

I attempted to update the firmware. On the fist run nvmupdate64e was VERY slow to detect but when it did it said firmware update available. 

I walked away and let it run, when i came back it looked like it had completed. 

However, after I've rebooted it is no longer detected in lspci, nothing in dmesg. 

nvmupdate64e is not saying no device detected.

Have I some how bricked this device? Is there anyway to recover it?

Ugh!! Please help!! 

thanks!! 

[HienNguyen]

I have the same problem.

However my card is XL710-Q10CP. I think  the updater had problems with ubuntu 24.04, I did update multiple cards with ubuntu 22.04 and everything is ok.

Now the card is blank. I think we need another tools to reflash firmware again.

[JamesAA]

So that means your card is also now "defective" right? You are unable to use it ?

[HienNguyen]

Yes, the card's firmware was cleared and unable to use.

After searching, we may need lanconf64e tool and firmware to re-flash the card.

https://community.intel.com/t5/Ethernet-Products/Configuring-a-blank-X710/td-p/1593965

[JamesAA]

Hmm i am not sure that will work for me as i cannot even see it coming up as en ethernet controller in lspci? does yours show?

Did you get access to the lanconf64e + any instructions? 

[HienNguyen]

Here is my lspci

03:00.0 Ethernet controller: Intel Corporation Device 154b (rev 02)
03:00.1 Ethernet controller: Intel Corporation Device 154b (rev 02)
03:00.2 Ethernet controller: Intel Corporation Device 154b (rev 02)
03:00.3 Ethernet controller: Intel Corporation Device 154b (rev 02)

The card still show but the name is not the same.

Here is my nvmupdate64e

Did you get access to the lanconf64e + any instructions? 

No, I hope Intel can send us.

[JamesAA]

Ah ok, have you contacted their support or you are hoping this see this thread?

[HienNguyen]

I am very lucky, after turn off server and re-seat the card as some other thread suggest, the card had rollback to previous firmware.

For me the original firmware is 6.0.1. I will try to upgrade version by version with ubuntu 20.04 and report back.

[HienNguyen]

Upgrade success path: 6.01 -> 6.8 --> 7 --> 7.3 --> 8 --> 8.7 --> 9.0 --> 9.52.