Intel i211 gigabit network adapter not running gigabit

[Aidan_gb]

Hi

Looking for some advice on the intel i211 gigabit network adapter. Seems to only work on 10/100 not on gigabit.

I have recently bought a tp link 8 port gigabit smart switch. Connected this to the above adapter in my pc and auto settings kept it at 10/100. Changed the settings in the smart switch to 1 gigabit full duplex and the pc loses connection. Went into setting of the adapter in the pc and changed that to gigabit full duplex and it just sees it as disconnected. I can't seem to force this to be a gigabit connection. Does anyone have any ideas or pointers for this issue?

Thank you in advance for any info given, it's driving me crazy.

[IntelSupport]

Hello Aidan,

Greetings from Intel!

Thank you for choosing intel, To proceed further, we kindly request the following details:

> Please elaborate the issue that you are facing. 

> Could you please share the system details with us?

> What troubleshooting steps have you performed so far?

> When was the adapter purchased, and since when have you been experiencing the issue?

> Have you made any changes that might have caused the issue?

> Since you mentioned purchasing the adapter separately, could you please provide us with the vendor of the adapter?

Please feel free to respond to this email at your earliest convenience. 

Best regards, 

Amina 

Intel Server Support 

Intel.com/vroc