Internet keeps dropping, Win10 - Page 2

JX2 · ‎02-18-2017

Hi,

My internet keeps dropping every 10 minutes or so, it's a new computer with an ASRock B250M Pro4 motherboard, and a wired ethernet connection. My phone does not have any problems with the same router, neither did my previous computer.

I've read a bunch of solutions around the web, the main one is to go to Device Manager -> the network adapter -> Properties -> Power Management, and then turn off the "Allow the computer to save power" option.

This option wasn't there, and my settings looked something like this http://i.imgur.com/PBgPCSs.png http://i.imgur.com/PBgPCSs.png which I assume is because the driver is newer than when that solution was proposed. I turned all the options in this dialog off, and it made no difference. I

I then installed several different versions of the drivers on the intel site, some with the "save power" option, and none of them stopped the issue from occurring.

What are my next steps?

idata · ‎10-04-2017

Hi neandertal,

Understand you already contacted your board vendor for the driver and BIOS upgrade. Or you may want to check on some specific configuration directly related to the motherboard.

Here are some suggestions you might want to try but I would still recommend you to conact the board vendor:

1. Make sure the BIOS is current and any peripherals are enabled in the BIOS

2. Install Motherboard package/DVD followed by Ethernet drivers (from the manufacturer)

3. Can you check if there is any software issue? e.g. Firewall causing this issue?

Thanks,

Sharon

idata · ‎10-12-2017

Hi neandertal,

Hope you tried the suggestion and please feel free to update me further assistance needed.

Thanks,

Sharon