My ethernet always disconnecte

[itelimesm]

Hello, I have the motherboard Asus z790 h gaming Wi-Fi and the LAN always disconnect in game.

How to resolve this problems ?

Thank you

[IntelSupport]

Hi itelimesm,

Thank you for posting in Intel Ethernet Communities.

In order for us to investigate further, please provide the information below:

- Your operating system(OS) and build version

- Your system brand and model

- Your exact product name:

- Is it a prebuilt or the card purchased separately?

- Is there any other error message(screenshot)?

- When the issue start happening?

- Any software or hardware changes to your system and network router/switch recently?

- Please confirm if you are using the latest driver version (Installed from ASUS or INTEL)?

- Have you checked the issue with ASUS and ISP provider?

Regards,

Hayat

Intel Customer Support

[itelimesm]

windows 11 pro 23h2

motherboard asus z790 h https://rog.asus.com/us/motherboards/rog-strix/rog-strix-z790-h-gaming-wifi-model/

into have wifi and lan

not message, the lan disconnected

used the last versions 1.1.4.38

https://rog.asus.com/us/motherboards/rog-strix/rog-strix-z790-h-gaming-wifi-model/helpdesk_download/

[IntelSupport]

Hello itelimesm,

Please confirm if you have checked the issue with ASUS and ISP provider?

Please try below step:

Manually setting "Speed & Duplex" to "1Gbps Full Duplex" in Ethernet Controller's "Properties" => "Advanced"-tab, click "OK", Unplug the cable, Wait for 10 seconds

Plugging it back in.

Thank you.

Regards,

Hayat

Intel Customer Support

[itelimesm]

yes

Is the same, the ethernet is disconnected.

[IntelSupport]

Hello itelismesm,

Apologies if the steps are not effective for you.

Kindly let us know if you have tried clean driver installation and re-install Intel Generic drivers version 28.3.

Clean driver installation steps: https://www.intel.com/content/www/us/en/support/articles/000058304/ethernet-products.html

Drivers : https://www.intel.com/content/www/us/en/products/sku/184676/intel-ethernet-controller-i225v/downloads.html

If its still not working, please do the clean driver installation again and install the ASUS driver.

If its still not working, please be informed that we could only provided best effort support since the system is an OEM manufactured system.

Please reach out to Asus for further assistance.

Kindly let us know the update on this.

Regards,

Hayat

Intel Customer Support

[itelimesm]

now i have driver lan 2.1.4.2 and always disconnect in games, call of duty.

[Hayat]

Hello itelismesm,

Apologies if the steps are not effective for you.

If its still not working, please be informed that we could only provided best effort support since the system is an OEM manufactured system.

Please reach out to Asus for further assistance.

Thus, we will proceed to close the case

Regards,

Hayat

Intel Customer Support