Network adapter issues with Windows Server 2019

[TC2378954983427]

While recognized in Windows 10, Windows Server 2019 is not recognizing

1) Intel(R) Dual Band Wireless-AC 8260

2) Intel(R) Ethernet Connection I218-V

3) Intel(R) I211 Gigabit Network Connection

on Gigabyte X99-Phoenix SLI-CF motherboard with i7-6950X processors

For 1), the error is "A service installation section in this INF is invalid"

For 2 & 3, "Cannot install drivers. No Intel(R) adapters are present in the computer"

For #1, I tried restoring the drivers from an identical machine with Windows 10. For #2 and #3, I tried running ProWinX64.exe version 24.3

I also tried

https://downloadcenter.intel.com/download/4237/Ethernet-Administrative-Tools-for-Intel-Network-Adapters?product=71305

https://downloadcenter.intel.com/download/28396/Intel-Network-Adapter-Driver-for-Windows-Server-2019-

Is there any solution to get network adapters working on this motherboard with intel adapters? All non-intel drivers are working...

Also if I were to buy a new network interface card with RJ45 ports, how can I be sure it will work with windows server 2019? From the intel documentation, I thought that these dual NICs I already had would have worked.

[VincentT_Intel]

Hi TC2378954983427,

Thank you for posting in Intel® Ethernet Communities.

For 1, you may post the query in the Wireless Communities.

For 2, kindly share the following:

• Exact Windows version including build information
• Device ID with Subsystem vendor and ID. For example - "PCI\VEN_8086&DEV_15BC&SUBSYS_15BC1849&REV_10"
• BIOS version of your Gigabyte X99-Phoenix SLI-CF

For 3, This is not supported on Windows 2019.

In case you would purchase a 1 GbE network interface card with RJ45 port, I210-T1 or I350-T4 can be your options. These are supported on Windows 2019. Please visit this link and go to the "Windows* support for 1 GbE Intel® Ethernet Network Adapters" section for the details.

Looking forward to your response.

Best Regards,

Vince T.

Intel Customer Support

A Contingent Worker At Intel

[TC2378954983427]

Hi Vince,

Thanks for the information.

For #2,

Windows Server 2019 Server Standard 10.0.17763 Build 17763

Device Hardware IDs are

PCI\VEN_8086&DEV_15A1&SUBSYS_E0001458&REV_05

PCI\VEN_8086&DEV_15A1&SUBSYS_E0001458

PCI\VEN_8086&DEV_15A1&CC_020000

PCI\VEN_8086&DEV_15A1&CC_0200

motherboard BIOS is F6d with release date 06/25/2018

Regards,

TC

[VincentT_Intel]

Hi TC,

Thank you for sharing the information.

Let me check this internally and get back to this thread as soon as possible.

Best Regards,

Vince T.

Intel Customer Support

A Contingent Worker At Intel

[VincentT_Intel]

Hi TC,

Good day!

After further confirmation, the I218-V is targeted for client systems and is not supported on Windows Server 2019.

Let us know if you have other assistance needed.

Best Regards,

Vince T.

Intel Customer Support

A Contingent Worker At Intel

[TC2378954983427]

A workaround I found was to install drivers for Intel(R) Ethernet Connection (2) I218-LM and Intel(R) Ethernet I210-T1 GbE NIC.

[VincentT_Intel]

Hi TC,

Thank you for sharing the update. Please let us know if there's other assistance needed.

Best Regards,

Vince T.

Intel Customer Support

A Contingent Worker At Intel

[VincentT_Intel]

Hi TC,

Good day!

Please be informed the workaround you've implemented is not a supported configuration and some features may not work.

Best Regards,

Vince T.

Intel Customer Support

A Contingent Worker At Intel

[TC2378954983427]

Understood, thank you. I installed a 4 port addon card with 2019 support yesterday. The file copy performance with the unsupported driver and unsupported nics was actually a little better sadly. Definitely going to 10 gigabit when prices go down. I also may try to use all 6 ports when I can make a switch vlan tweak.

[VincentT_Intel]

Hi TC,

The I218-V and I211 are integrated components and might have priority over PCIe lanes compared to add-on card. We'd suggest to get in touch with Gigabyte Support for this matter.

Please let us know if there's other assistance needed from Intel® Ethernet Communities.

Best Regards,

Vince T.

Intel Customer Support

A Contingent Worker At Intel

[TC2378954983427]

Ah makes sense. Thank you!

[VincentT_Intel]

Hi TC,

Glad to be of assistance. Please let us know if you have other query related to Intel® Ethernet products.

Best Regards,

Vince T.

Intel Customer Support

A Contingent Worker At Intel

[VincentT_Intel]

Hi TC,

Good day!

It's been some time since we've heard from you. Hope we're able to answer your query related to Intel® Ethernet products. We'll now proceed to close the support case associated with this thread.

Feel free to create a new thread if you have other assistance needed from Intel® Ethernet Communities.

Best Regards,

Vince T.

Intel Customer Support

A Contingent Worker At Intel