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TC2378954983427
Beginner
1,257 Views

Network adapter issues with Windows Server 2019

While recognized in Windows 10, Windows Server 2019 is not recognizing

1) Intel(R) Dual Band Wireless-AC 8260

2) Intel(R) Ethernet Connection I218-V

3) Intel(R) I211 Gigabit Network Connection

on Gigabyte X99-Phoenix SLI-CF motherboard with i7-6950X processors

 

For 1), the error is "A service installation section in this INF is invalid"

For 2 & 3, "Cannot install drivers. No Intel(R) adapters are present in the computer"

 

For #1, I tried restoring the drivers from an identical machine with Windows 10. For #2 and #3, I tried running ProWinX64.exe version 24.3

 

I also tried

https://downloadcenter.intel.com/download/4237/Ethernet-Administrative-Tools-for-Intel-Network-Adapt...

 

https://downloadcenter.intel.com/download/28396/Intel-Network-Adapter-Driver-for-Windows-Server-2019...

 

Is there any solution to get network adapters working on this motherboard with intel adapters? All non-intel drivers are working...

 

Also if I were to buy a new network interface card with RJ45 ports, how can I be sure it will work with windows server 2019? From the intel documentation, I thought that these dual NICs I already had would have worked.

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12 Replies
VincentT_Intel
Moderator
935 Views

Hi TC2378954983427,

 

Thank you for posting in Intel® Ethernet Communities.

 

For 1, you may post the query in the Wireless Communities.

For 2, kindly share the following:

  • Exact Windows version including build information
  • Device ID with Subsystem vendor and ID. For example - "PCI\VEN_8086&DEV_15BC&SUBSYS_15BC1849&REV_10"
  • BIOS version of your Gigabyte X99-Phoenix SLI-CF

For 3, This is not supported on Windows 2019.

 

In case you would purchase a 1 GbE network interface card with RJ45 port, I210-T1 or I350-T4 can be your options. These are supported on Windows 2019. Please visit this link and go to the "Windows* support for 1 GbE Intel® Ethernet Network Adapters" section for the details.

 

Looking forward to your response.

 

 

Best Regards,

 

Vince T.

Intel Customer Support

A Contingent Worker At Intel

 

 

 

TC2378954983427
Beginner
935 Views

Hi Vince,

 

Thanks for the information.

 

For #2,

Windows Server 2019 Server Standard 10.0.17763 Build 17763

 

Device Hardware IDs are

PCI\VEN_8086&DEV_15A1&SUBSYS_E0001458&REV_05

PCI\VEN_8086&DEV_15A1&SUBSYS_E0001458

PCI\VEN_8086&DEV_15A1&CC_020000

PCI\VEN_8086&DEV_15A1&CC_0200

 

motherboard BIOS is F6d with release date 06/25/2018

 

Regards,

 

TC

VincentT_Intel
Moderator
935 Views

Hi TC,

 

Thank you for sharing the information.

 

Let me check this internally and get back to this thread as soon as possible.

 

 

Best Regards,

 

Vince T.

Intel Customer Support

A Contingent Worker At Intel

VincentT_Intel
Moderator
935 Views

Hi TC,

 

Good day!

 

After further confirmation, the I218-V is targeted for client systems and is not supported on Windows Server 2019.

 

Let us know if you have other assistance needed.

 

 

Best Regards,

 

Vince T.

Intel Customer Support

A Contingent Worker At Intel

TC2378954983427
Beginner
935 Views

A workaround I found was to install drivers for Intel(R) Ethernet Connection (2) I218-LM and Intel(R) Ethernet I210-T1 GbE NIC.

VincentT_Intel
Moderator
935 Views

Hi TC,

 

Thank you for sharing the update. Please let us know if there's other assistance needed.

 

 

Best Regards,

 

Vince T.

Intel Customer Support

A Contingent Worker At Intel

VincentT_Intel
Moderator
935 Views

Hi TC,

 

Good day!

 

Please be informed the workaround you've implemented is not a supported configuration and some features may not work.

 

 

Best Regards,

 

Vince T.

Intel Customer Support

A Contingent Worker At Intel

TC2378954983427
Beginner
935 Views

Understood, thank you. I installed a 4 port addon card with 2019 support yesterday. The file copy performance with the unsupported driver and unsupported nics was actually a little better sadly. Definitely going to 10 gigabit when prices go down. I also may try to use all 6 ports when I can make a switch vlan tweak.
VincentT_Intel
Moderator
935 Views

Hi TC,

 

The I218-V and I211 are integrated components and might have priority over PCIe lanes compared to add-on card. We'd suggest to get in touch with Gigabyte Support for this matter.

 

Please let us know if there's other assistance needed from Intel® Ethernet Communities.

 

 

Best Regards,

 

Vince T.

Intel Customer Support

A Contingent Worker At Intel

TC2378954983427
Beginner
935 Views

Ah makes sense. Thank you!
VincentT_Intel
Moderator
935 Views

Hi TC,

 

Glad to be of assistance. Please let us know if you have other query related to Intel® Ethernet products.

 

 

Best Regards,

 

Vince T.

Intel Customer Support

A Contingent Worker At Intel

VincentT_Intel
Moderator
935 Views

Hi TC,

 

Good day!

 

It's been some time since we've heard from you. Hope we're able to answer your query related to Intel® Ethernet products. We'll now proceed to close the support case associated with this thread.

 

Feel free to create a new thread if you have other assistance needed from Intel® Ethernet Communities.

 

 

Best Regards,

 

Vince T.

Intel Customer Support

A Contingent Worker At Intel

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