Network card E810 25G Support, unifi switch

[Rakso]

I using card E810 XXVDA2 (Intel Corporation Ethernet Controller E810-XXV for SFP (rev 02)) 25G connect to switch Unifi USW-Pro-Aggregation using module UBIQUITI UACC-OM-SFP28-SR --> but no up link

When swap to using DAC cable 25G system can up link normal 25G - connection uses BaseR FEC encoding.

Does the card support encoding BaseR FEC for optical module?

[Mike_Intel]

Hello Rakso,

Thank you for posting in Intel Ethernet Communities. 

For us to further check the issue, please provide the following details.

1. If you are using a PCIe E810 card, please send photos of the card on both sides for us to validate the unit.
2. What is your OS?
3. Kindly provide the link of your latest network driver.
4. Please provide a screenshot of the issue.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Rakso]

Hello Mike,

1. Today I can't make a photo of the card, because I can't shutdown a computer with card. Below i put information from command lshw

# lshw -class network
*-network:0 DISABLED
description: Ethernet interface
product: Ethernet Controller E810-XXV for SFP
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:01:00.0
logical name: enp1s0f0
logical name: /dev/fb0
version: 02
serial: 50:7c:6f:16:c4:9e
capacity: 25Gbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical 1000bt-fd 10000bt-fd 25000bt-fd autonegotiation fb
configuration: autonegotiation=off broadcast=yes depth=32 driver=ice driverversion=6.0.0-060000-generic firmware=4.01 0x800135ec 1.3256.0 latency=0 link=no mode=1280x800 multicast=yes visual=truecolor xres=1280 yres=800
resources: iomemory:80-7f iomemory:80-7f irq:16 memory:802000000-803ffffff memory:804010000-80401ffff memory:c2000000-c20fffff
*-network:1 DISABLED
description: Ethernet interface
product: Ethernet Controller E810-XXV for SFP
vendor: Intel Corporation
physical id: 0.1
bus info: pci@0000:01:00.1
logical name: enp1s0f1
version: 02
serial: 50:7c:6f:16:c4:9f
capacity: 25Gbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical 1000bt-fd 10000bt-fd 25000bt-fd autonegotiation
configuration: autonegotiation=off broadcast=yes driver=ice driverversion=6.0.0-060000-generic firmware=4.01 0x800135ec 1.3256.0 latency=0 link=no multicast=yes
resources: iomemory:80-7f iomemory:80-7f irq:16 memory:800000000-801ffffff memory:804000000-80400ffff memory:c2100000-c21fffff

2. Ubuntu 22.04.1 LTS

3. I tried use the latest linux kernel 6.0

# ethtool -i enp1s0f0
driver: ice
version: 6.0.0-060000-generic
firmware-version: 4.01 0x800135ec 1.3256.0
expansion-rom-version:
bus-info: 0000:01:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes

# ethtool -i enp1s0f1
driver: ice
version: 6.0.0-060000-generic
firmware-version: 4.01 0x800135ec 1.3256.0
expansion-rom-version:
bus-info: 0000:01:00.1
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes

4.

without modules:

# ethtool --show-fec enp1s0f1
FEC parameters for enp1s0f1:
Configured FEC encodings: Auto RS BaseR
Active FEC encoding: Off
# ethtool --show-fec enp1s0f0
FEC parameters for enp1s0f0:
Configured FEC encodings: Auto RS BaseR
Active FEC encoding: Off

# ethtool enp1s0f1
Settings for enp1s0f1:
Supported ports: [ ]
Supported link modes: 1000baseT/Full
10000baseT/Full
25000baseCR/Full
25000baseSR/Full
1000baseX/Full
10000baseSR/Full
10000baseLR/Full
Supported pause frame use: Symmetric
Supports auto-negotiation: Yes
Supported FEC modes: None RS BASER
Advertised link modes: 1000baseT/Full
10000baseT/Full
25000baseCR/Full
25000baseSR/Full
1000baseX/Full
10000baseSR/Full
10000baseLR/Full
Advertised pause frame use: No
Advertised auto-negotiation: Yes
Advertised FEC modes: None RS BASER
Speed: Unknown!
Duplex: Unknown! (255)
Auto-negotiation: off
Port: Other
PHYAD: 0
Transceiver: internal
Supports Wake-on: d
Wake-on: d
Current message level: 0x00000007 (7)
drv probe link
Link detected: no

# ethtool enp1s0f0
Settings for enp1s0f0:
Supported ports: [ ]
Supported link modes: 1000baseT/Full
10000baseT/Full
25000baseCR/Full
25000baseSR/Full
1000baseX/Full
10000baseSR/Full
10000baseLR/Full
Supported pause frame use: Symmetric
Supports auto-negotiation: Yes
Supported FEC modes: None RS BASER
Advertised link modes: 1000baseT/Full
10000baseT/Full
25000baseCR/Full
25000baseSR/Full
1000baseX/Full
10000baseSR/Full
10000baseLR/Full
Advertised pause frame use: No
Advertised auto-negotiation: Yes
Advertised FEC modes: None RS BASER
Speed: Unknown!
Duplex: Unknown! (255)
Auto-negotiation: off
Port: Other
PHYAD: 0
Transceiver: internal
Supports Wake-on: d
Wake-on: d
Current message level: 0x00000007 (7)
drv probe link
Link detected: no

with module or DAC

# ethtool enp1s0f0
Settings for enp1s0f0:
Supported ports: [ ]
Supported link modes: 1000baseT/Full
10000baseT/Full
25000baseCR/Full
25000baseSR/Full
1000baseX/Full
10000baseSR/Full
10000baseLR/Full
Supported pause frame use: Symmetric
Supports auto-negotiation: No
Supported FEC modes: None
Advertised link modes: 25000baseSR/Full
Advertised pause frame use: No
Advertised auto-negotiation: No
Advertised FEC modes: None
Speed: Unknown!
Duplex: Unknown! (255)
Auto-negotiation: off
Port: Other
PHYAD: 0
Transceiver: internal
Supports Wake-on: d
Wake-on: d
Current message level: 0x00000007 (7)
drv probe link
Link detected: no

# ethtool enp1s0f1
Settings for enp1s0f1:
Supported ports: [ FIBRE ]
Supported link modes: 1000baseT/Full
10000baseT/Full
25000baseCR/Full
25000baseSR/Full
1000baseX/Full
10000baseSR/Full
10000baseLR/Full
Supported pause frame use: Symmetric
Supports auto-negotiation: Yes
Supported FEC modes: None RS BASER
Advertised link modes: 10000baseT/Full
25000baseCR/Full
Advertised pause frame use: No
Advertised auto-negotiation: Yes
Advertised FEC modes: None RS BASER
Speed: 25000Mb/s
Duplex: Full
Auto-negotiation: off
Port: Direct Attach Copper
PHYAD: 0
Transceiver: internal
Supports Wake-on: d
Wake-on: d
Current message level: 0x00000007 (7)
drv probe link
Link detected: no

# ethtool --show-fec enp1s0f0
FEC parameters for enp1s0f0:
Configured FEC encodings: Auto RS
Active FEC encoding: Off

# ethtool --show-fec enp1s0f1
FEC parameters for enp1s0f1:
Configured FEC encodings: Auto RS BaseR
Active FEC encoding: BaseR

5. Conclusions

if I put the module into the card, the FEC option BaseR disappears (interface enp1s0f0).

[Mike_Intel]

Hello Rakso,

Thank you for the quick reply. We need to gather more details for us to understand the issue better. Please provide the following details.

1. Please provide a screenshot of the issue.
2. Just to clarify, the main issue is FEC option BaseR disappear when E810 PCIe card is installed?
3. Please provide the link of your latest network driver.
4. Please help generate the SSU of your system. Kindly download the utility here:

For Windows:

https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html?

For Linux:

https://www.intel.com/content/www/us/en/download/18895/26735/intel-system-support-utility-for-the-linux-operating-system.html?

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Mike_Intel]

Hello Rakso,

I hope you're having a wonderful day. I am just sending a soft follow up on the information that we requested for us to further assist you. We will wait for your reply. 

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Rakso]

Hello,

Sorry for delay I was absent for few days.

1. I added a file Screenshot_20221020_202817.png
2. I think so. Unifi switch uses the baseR FEC encoding for connection.

3. I use driver from linux kernel 6.0.0

# modinfo ice
filename:       /lib/modules/6.0.0-060000-generic/kernel/drivers/net/ethernet/intel/ice/ice.ko
firmware:       intel/ice/ddp/ice.pkg
license:        GPL v2
description:    Intel(R) Ethernet Connection E800 Series Linux Driver
author:         Intel Corporation, <linux.nics@intel.com>
srcversion:     3A0F3221CB085C025C6593C
# modinfo ice
filename:       /lib/modules/6.0.0-060000-generic/kernel/drivers/net/ethernet/intel/ice/ice.ko
firmware:       intel/ice/ddp/ice.pkg
license:        GPL v2
description:    Intel(R) Ethernet Connection E800 Series Linux Driver
author:         Intel Corporation, <linux.nics@intel.com>
srcversion:     3A0F3221CB085C025C6593C

4. I added a file desktop-25gbe-test2.txt

[Mike_Intel]

Hello Rakso,

Thank you for the quick reply. We will further check this issue using the data that you provided. Please give us 2 to 3 working days to provide an update.

Thank you and stay safe.

Best regards,

Michael L.

Intel® Customer Support

[Mike_Intel]

Hello Rakso,

I hope you enjoyed your weekend. We are still checking this issue and while doing that, we want to confirm the following details.

1. Is the configuration using Unifi USW-Pro-Aggregation and module UBIQUITI UACC-OM-SFP28-SR together with E810-XXV worked before? Or this is a new integration?
2. What is the planned usage of this setup?

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Rakso]

Hello,

This is a new integration. I want to upgrade my network from 10G to 25G.

[Mike_Intel]

Hello Rakso,

Thank you for the quick reply. Can you tell us the purpose or the usage of the system? What is the nature of your business?

We will wait for your reply.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Rakso]

Hello,

The equipment is used in the home local network. I need a fast connection between the equipment in this network, especially from / to  NAS.

[Mike_Intel]

Hello Rakso,

Thank you for the quick response. We will further check this issue. Please give us 2 to 3 working days to provide an update.

Thank you and stay safe.

Best regards,

Michael L.

Intel® Customer Support

[Mike_Intel]

Hello Rakso,

I hope you enjoyed your weekend. We just want to update you that we are still checking this issue. Please give us 2 to 3 working days to provide an update.

Thank you and stay safe.

Best regards,

Michael L.

Intel® Customer Support

[Mike_Intel]

Hello Rakso,

I hope this message finds you well. We are still checking this issue with our Engineers so kindly give us more time to provide an update. Please give us another 2 to 4 working days to provide an update.

Thank you and stay safe.

Best regards,

Michael L.

Intel® Customer Support

[Mike_Intel]

Hello Rakso,

Thank you for patiently waiting for our update.

We received an update from our Engineering that the configuration that you would like to establish is not one of our supported configurations so we cannot validate the functionality if it will work. Kindly check the E810 Feature Support Matrix for validated configurations that we attached on this post.

If you still have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Mike_Intel]

Hello Rakso,

I hope you're having a wonderful day. I am just sending a soft follow up to check if you still have clarifications regarding this thread . We will wait for your reply. 

If you still have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Rakso]

Hello,

Can you tell me what's wrong with this configuration? FEC encoding or something else?

[Mike_Intel]

Hello Rakso,

Let me further check this get back to you. Please give us 2 to 3 working days to check this and provide an update.

Thank you and stay safe.

Best regards,

Michael L.

Intel® Customer Support

[Mike_Intel]

Hello Rakso,

Upon checking, we may not be able to confirm its root cause as the configuration is not validated. We have not tested this configuration so we cannot establish its reliability. Please accept our apology for any inconvenience caused.

If you still have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Rakso]

Can you tell me what's wrong with this configuration? What element do I need to replace?

[Mike_Intel]

Hello Rakso,

Let me further check this get back to you. Please give us 2 to 3 working days to check this and provide an update.

Thank you and stay safe.

Best regards,

Michael L.

Intel® Customer Support