Onboard I219-V Discarded packets

[bbainfo]

Hi,
Quite a long time I am having a moderate number of packets being discarded while using my Windows 11 PC.

Sometimes online gaming experience is not quite good and specially while those discarded packets are occurring.
I've tried different driver versions from ASUS website (my motherboard is an ASUS Z690M PLUS D4 - Intel I219-V onboard NIC). 

Could you please help me with that issue?

This is an output of the netstat -es command after using internet for 2 hours (browsing, watching videos etc):

Interface Statistics

  Received Sent

Bytes	2,988,250,052	246,451,560
Unicast Packets	9,136,716	1,439,528
Non-unicast Packets	36,260	176,936
Discarded	136,376	0
Errors	0	0
Unknown Protocols	0	0

IPv4 Statistics

Received Packets	59,602
Header Errors	0
Address Errors	0
Forwarded Datagrams	0
Unknown Protocols Received	0
Received Packets Discarded	4,457
Received Packets Delivered	83,782
Outgoing Requests	66,190
Routing Discards	0
Outgoing Packets Discarded	5
Outgoing Packets without Route	3
Reassembly Required	0
Reassembly Successful	0
Reassembly Failures	0
Successfully Fragmented Packets	0
Fragmentation Failures	0
Fragments Created	0

IPv6 Statistics

Received Packets	1,031,519
Header Errors	0
Address Errors	0
Forwarded Datagrams	0
Unknown Protocols Received	0
Received Packets Discarded	42
Received Packets Delivered	1,048,955
Outgoing Requests	337,796
Routing Discards	0
Outgoing Packets Discarded	5
Outgoing Packets without Route	0
Reassembly Required	0
Reassembly Successful	0
Reassembly Failures	0
Successfully Fragmented Packets	0
Fragmentation Failures	0
Fragments Created	0

ICMPv4 Statistics

Message Type Received Sent

Messages	54	21
Errors	0	0
Destination Unreachable	54	21
Time Exceeded	0	0
Parameter Problems	0	0
Source Quenches	0	0
Redirects	0	0
Echo Replies	0	0
Echoes	0	0
Timestamps	0	0
Timestamp Replies	0	0
Address Masks	0	0
Address Mask Replies	0	0
Router Solicitations	0	0
Router Advertisements	0	0

ICMPv6 Statistics

Message Type Received Sent

Messages	1,959	318
Errors	0	0
Destination Unreachable	2	29
Packet Too Big	0	0
Time Exceeded	0	0
Parameter Problems	0	0
Echo Replies	0	0
Echo Requests	0	0
MLD Queries	472	0
MLD Reports	0	0
MLD Dones	0	0
Router Solicitations	0	3
Router Advertisements	1,211	0
Neighbor Solicitations	244	39
Neighbor Advertisements	30	247
Redirects	0	0
Router Renumberings	0	0

TCP Statistics for IPv4

Active Opens	923
Passive Opens	6
Failed Connection Attempts	43
Reset Connections	87
Current Connections	9
Segments Received	49,097
Segments Sent	40,056
Segments Retransmitted	63

TCP Statistics for IPv6

Active Opens	834
Passive Opens	0
Failed Connection Attempts	10
Reset Connections	90
Current Connections	10
Segments Received	67,883
Segments Sent	53,306
Segments Retransmitted	169

UDP Statistics for IPv4

Datagrams Received	31,715
No Ports	407
Reception Errors	0
Datagrams Sent	25,709

UDP Statistics for IPv6

Datagrams Received	2,032,107
No Ports	41
Reception Errors	2
Datagrams Sent	282,209

[Sazirah]

Hi bbainfo,

Thank you for posting in Intel Ethernet Communities.

Regarding your issue, may I know if you have try to update the latest driver for Intel Ethernet i219V adapter? If no, you may want to update the driver following link below:

https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html

>Recommend to udpate via device manager instead of exe.file.

>Open zip file you downloaded above, follow steps below:

File Release 28.2.1->PRO2500->Winx64->choose NDIS68 (for Win10,Win11 & WS22) or Win11 for NetAdapterCx driver (Windows 11)

Let me know the outcome and we will assist you further.

Best Regards,

Sazzy_Intel

[bbainfo]

Thank you for your reply.
Today I am using the latest driver version available and to install it, I’ve followed the steps you provided. But the behavior still persists. It is very strange. I play online competitive games and using Wireshark I can see a lot of Malformed packets with TCP protocols.

[Sazirah]

Hi bbainfo,

Good day.

Thank you for your reply. As checking with our internal team, since you have completed driver pack update, the best effort that we can advise you is to refer you back to OEM Asus to assist you further. Asus will be able to assist you in this issue as they designed the firmware for the controller differently and may have suitable firmware or nvm update for your ethernet controller.

We apologies as we only able to help with best effort assistance for your issue and appreciate your cooperation and understanding on this.

Thank you 

Best Regards,

Sazzy_Intel

[Sazirah]

Hi bbainfo,

This related to your enquiries above, I would like to check if the issue has resolved?

If you have any questions or clarifications, please let me know.

Regards,

Sazzy_Intel

[bbainfo]

Thanks for the previous answer and the advice.
It is still showing a lot of Discarded incoming packets, but it seems to be related to my ISP, as my Lenovo laptop - which also uses an Intel network card but different model - is showing the same behavior. The strange thing is: using my laptop wifi adapter Intel AX201, there are no discarded packets after hours of testing and I am using the same network, but instead of wired, it is wireless. I’ve also tried another router and the result is the same. I don’t know what else I can do. My ISP already replaced the fiber optic modem. Maybe they have some hidden issue on their network infrastructure

[Sazirah]

Hi bbainfo,

Thank you for your reply.

Regarding the issue you mentioned, unfortunately we can't confirm if it is related to ISP issue or others, but it will be the best way for you to check directly with the ISP and you also can check with the OEM company Asus regarding this issue. Hopefully this issue will be resolve as soon as possible at your end so you can continue your daily routine as usual.

Best Regards,

Sazzy_Intel

[Sazirah]

Hi bbainfo,

Good day,

I would like to follow up if you have any questions or clarifications regarding this case.

Feel free to contact us should you need any further assistance, and we will be more than glad to continue assisting you.

Regards,

Sazzy_Intel

[bbainfo]

Hi @Sazirah.

I don't have any further questions. I am going to troubleshoot this with my ISP and ASUS.

Thanks.

[Sazirah]

Hi bbainfo,

Thank you for your reply. Since you will continue troubleshoot the issue with the ISP and OEM, we will proceed to close this case #06002519 at our end. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best Regards,

Sazzy_Intel

[bbainfo]

Quick question:
Should I use the drivers provided by Asus for my motherboard or the Intel website drivers?
Not only for network but in general (chipset, ME, GNA, etc)