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Hi Support Team
I have a case similar to
https://community.intel.com/t5/Ethernet-Products/Unable-to-update-firmware-on-X710-DA2-quot-Update-not-available/td-p/335383
and
https://community.intel.com/t5/Ethernet-Products/Cannot-update-X710-NVM-firmware/m-p/1435198
I'm trying to update my X710-DA2 to the current FW, but unfortunately I only get "Update not available"
Like in the cases referenced above I have the problem that I am faced with several (10) X710-DA2 entries in nvmupdate.cfg that reference the XL710DA2 card.
To which entry should I add the current ETRACKID (800096c1) to the end of the REPLACES list?
I assume the first one is for some intermediate step.
root@r530:/tmp/700Series/Linux_x64_9.20# grep X710DA2 nvmupdate.cfg
NVM IMAGE: X710DA2_4p42_CFGID7p2_OEMGEN.bin
NVM IMAGE: X710DA2_9p20_CFGID7p2_OEMGEN.bin
NVM IMAGE: X710DA2_9p20_CFGID7p2_OEMGEN_OO.bin
NVM IMAGE: X710DA2OCP_9p20_CFGID7p2_RETAIL.bin
NVM IMAGE: X710DA2OCP3_9p20_CFGID7p2_OEMGEN_OO.bin
NVM IMAGE: X710DA2_9p20_CFGID7p2_J51959_Retail_8M.bin
NVM IMAGE: X710DA2_9p20_CFGID7p2_J83813_OEMGEN_8M_Type1.bin
NVM IMAGE: X710DA2_9p20_CFGID7p2_OEMGEN_K97470.bin
NVM IMAGE: X710DA2OCP3_9p20_CFGID7p2_OEMGEN_K97342.bin
I would guess it is
NVM IMAGE: X710DA2_9p20_CFGID7p2_OEMGEN.bin
but I don't want to brick the card.
So can you please help me out here?
Thank you in advance.
Kind regards
Michael Neuffer
------------------>8==========================
root@r530:/tmp/700Series/Linux_x64_9.20# ./nvmupdate64e
Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.39.32.6
Copyright(C) 2013 - 2023 Intel Corporation.
WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.
Inventory in progress. Please wait [|.........]
Num Description Ver.(hex) DevId S:B Status
=== ================================== ============ ===== ====== ==============
01) Intel(R) Ethernet Converged 8.21(8.15) 1572 00:004 Update not
Network Adapter X710 available
02) Intel(R) Gigabit 4P I350-t Adapter N/A(N/A) 1521 00:006 Update not
available
Tool execution completed with the following status: Device not found.
Press any key to exit.
===========8<----------------------------
In case there is any confusion, the I350 should be up to date and is not in the focus right now.
Here is the information on the controller:
----------------->8--------------------
root@r530:/tmp/700Series/Linux_x64_9.20# ethtool -i enp4s0f1
driver: i40e
version: 6.1.0-9-amd64
firmware-version: 8.15 0x800096c1 20.0.17
expansion-rom-version:
bus-info: 0000:04:00.1
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes
root@r530:/tmp/700Series/Linux_x64_9.20#
# SSU Scan Information
Scan Info:
Version:"1.0.0.0"
Scan Date:"2023/06/03"
Scan Time:"14:09:01"
- "Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 02)"
Supports auto-negotiation:"Yes"
Advertised auto-negotiation:"Yes"
Auto-negotiation:"off"
Availability:"enp4s0f0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 9000"
Capabilities:"[40] Power Management version 3"
Capabilities:"[50] MSI: Enable- Count=1/1 Maskable+ 64bit+"
Capabilities:"[70] MSI-X: Enable+ Count=129 Masked-"
Capabilities:"[a0] Express Endpoint, MSI 00"
Capabilities:"[e0] Vital Product Data"
Capabilities:"[100] Advanced Error Reporting"
Capabilities:"[140] Device Serial Number d0-14-7d-ff-ff-1e-f2-f8"
Capabilities:"[1a0] Transaction Processing Hints"
Capabilities:"[1b0] Access Control Services"
Capabilities:"[1d0] Secondary PCI Express"
Caption:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"i40e"
Driver Path:"/lib/modules/6.1.0-9-amd64/kernel/drivers/net/ethernet/intel/i40e/i40e.ko"
Driver Provider:"Intel Corporation, <e1000-devel@lists.sourceforge.net>"
Driver Version:""
Duplex:"Full"
Firmware Version:"8.15 0x800096c1 20.0.17"
Interface:"enp4s0f0"
I/O Ports:"Not Available"
IP Address:"Not Available"
IP Subnet:"Not Available"
MAC Address:"f8:f2:1e:7d:14:d0"
Location:"04:00.0"
Manufacturer:"Intel Corporation"
Net Connection ID:"Not Available"
Port:"FIBRE"
Power Management:"Supports Wake-on: g"
Power Management:"Wake-on: g"
Speed:"10000Mb/s"
Supported link modes:"1000baseX/Full, 10000baseSR/Full, Supported pause frame use: Symmetric Receive-only"
Advertised link modes:"1000baseX/Full, 10000baseSR/Full, Advertised pause frame use: No"
Partner advertised link modes:"Not Available"
============8<--------------------------------
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Thank you for posting in Intel Ethernet Communities.
1) Please share the PBA of the adapter. You may refer to the link below on where to find the PBA number. Providing photos of the adapter focusing on the markings (white sticker) found on the physical card will be highly appreciated for us to double check on it. The PBA consists 6-3 digit number located at the last part of the serial number. This would help us identify if you are using an Original Equipment Manufacturer(OEM) or retail version of Intel Ethernet Adapter.
Identify Your Intel® Network Adapter Model Using PBA Number
2) What is the model of your computer/system/board?
3) What is the operating system (OS) in your system and build version?
Looking forward to hearing from you.
Best regards,
BY_Intel
Intel Customer Support
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Hello BY_Intel,
thank you for your reply, here is the information that you requested:
PBA Number: J72566 (see also the attached Photo)
Computer: Dell PowerEdge R530 with iDRAC8
OS: Debian 12 (which was released a couple of days ago)
root@r530:~$ cat /etc/os-release
PRETTY_NAME="Debian GNU/Linux 12 (bookworm)"
NAME="Debian GNU/Linux"
VERSION_ID="12"
VERSION="12 (bookworm)"
VERSION_CODENAME=bookworm
ID=debian
HOME_URL="https://www.debian.org/"
SUPPORT_URL="https://www.debian.org/support"
BUG_REPORT_URL="https://bugs.debian.org/"
root@r530:~$
root@r530:~# lshw -short
H/W path Device Class Description
===========================================================
system PowerEdge R530 (SKU=NotProvided;ModelName=PowerEdge R530)
/0 bus 0CN7X8
/0/0 memory 64KiB BIOS
/0/400 processor Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz
/0/400/700 memory 512KiB L1 cache
/0/400/701 memory 2MiB L2 cache
/0/400/702 memory 20MiB L3 cache
/0/401 processor CPU [empty]
/0/1000 memory 32GiB System Memory
[...]
/0/100 bridge Xeon E7 v4/Xeon E5 v4/Xeon E3 v4/Xeon D DMI2
/0/100/1 bridge Xeon E7 v4/Xeon E5 v4/Xeon E3 v4/Xeon D PCI Express Root Port 1
/0/100/1/0 scsi0 storage MegaRAID SAS-3 3108 [Invader]
/0/100/1/0/2.0.0 /dev/sda disk 499GB PERC H730 Mini
/0/100/1/0/2.0.0/1 /dev/sda1 volume 953MiB EXT4 volume
/0/100/1/0/2.0.0/2 /dev/sda2 volume 464GiB Linux filesystem partition
[...]
/0/100/2/0 enp4s0f0 network Ethernet Controller X710 for 10GbE SFP+
/0/100/2/0.1 enp4s0f1 network Ethernet Controller X710 for 10GbE SFP+
/0/100/2.2 bridge Xeon E7 v4/Xeon E5 v4/Xeon E3 v4/Xeon D PCI Express Root Port 2
/0/100/3 bridge Xeon E7 v4/Xeon E5 v4/Xeon E3 v4/Xeon D PCI Express Root Port 3
/0/100/3/0 enp6s0f0 network I350 Gigabit Network Connection
/0/100/3/0.1 enp6s0f1 network I350 Gigabit Network Connection
/0/100/3/0.2 enp6s0f2 network I350 Gigabit Network Connection
/0/100/3/0.3 enp6s0f3 network I350 Gigabit Network Connection
[...]
/0/100/11 generic C610/X99 series chipset SPSR
/0/100/11.4 storage C610/X99 series chipset sSATA Controller [AHCI mode]
/0/100/14 bus C610/X99 series chipset USB xHCI Host Controller
/0/100/14/0 usb2 bus xHCI Host Controller
/0/100/14/0/b storage Flash Voyager
/0/100/14/0/c bus Gadget USB HUB
/0/100/14/0/c/1 input Keyboard/Mouse Function
/0/100/14/0/c/3 communication iDRAC Virtual NIC USB Device
/0/100/14/1 usb3 bus xHCI Host Controller
/0/100/16 communication C610/X99 series chipset MEI Controller #1
/0/100/16.1 communication C610/X99 series chipset MEI Controller #2
/0/100/1a bus C610/X99 series chipset USB Enhanced Host Controller #2
/0/100/1a/1 usb1 bus EHCI Host Controller
[...]
/0/100/1c.1/0/0/0/0 /dev/fb0 display G200eR2
/0/100/1c.2 bridge C610/X99 series chipset PCI Express Root Port #3
/0/100/1c.2/0 eno1 network NetXtreme BCM5720 Gigabit Ethernet PCIe
/0/100/1c.2/0.1 eno2 network NetXtreme BCM5720 Gigabit Ethernet PCIe
/0/100/1c.3 bridge C610/X99 series chipset PCI Express Root Port #4
/0/100/1c.3/0 eno3 network NetXtreme BCM5720 Gigabit Ethernet PCIe
/0/100/1c.3/0.1 eno4 network NetXtreme BCM5720 Gigabit Ethernet PCIe
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Thank you for the information.
May I seek your advise if you are using Intel or Dell Drivers? Kindly provide the link you got the driver.
Thank you.
Best regards,
BY_Intel
Intel Customer Support
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Hi BY
I am using the drivers that are part of the standard Linux / Debian kernel. Which is currently:
Linux r530 6.1.0-9-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.27-1 (2023-05-08) x86_64 GNU/Linux
In order to update the cards FW I tried the Livecycle Manager from the r530 iDRAC
which downloads the Network_Firmware_9NPPG_WN64_22.0.9_A00.EXE, but fails to install with the following message:
JCP038: Unable to run the (installation or configuration) job JID_865013156682 because Unable to complete the firmware update operation because the specified firmware image is for a component that is not in the target system inventory..
and also tried the Intel Firmware package 700Series_NVMUpdatePackage_v9_20.zip from
out of which I extract the Linux tar
------------------>8===========================
root@r530:/opt/tmp/tmp5$ unzip ../700Series_NVMUpdatePackage_v9_20.zip
Archive: ../700Series_NVMUpdatePackage_v9_20.zip
inflating: 700Series_NVMUpdatePackage_v9_20_EFI.zip
inflating: 700Series_NVMUpdatePackage_v9_20_ESX.tar.gz
inflating: 700Series_NVMUpdatePackage_v9_20_FreeBSD.tar.gz
inflating: 700Series_NVMUpdatePackage_v9_20_Linux.tar.gz
extracting: 700Series_NVMUpdatePackage_v9_20_Windows.zip
neuffer@charion:/opt/tmp/tmp5$ tar xvzf 700Series_NVMUpdatePackage_v9_20_Linux.tar.gz
700Series/
700Series/Linux_x64/
700Series/Linux_x64/25G_CTLE_MAP.txt
700Series/Linux_x64/25G_HC_MAP.txt
700Series/Linux_x64/25G_PHY_MISC_4.txt
700Series/Linux_x64/25G_VC_MAP_V2.txt
700Series/Linux_x64/AXX1P40FRTIOM_4p42_CFGID4p0.bin
700Series/Linux_x64/AXX1P40FRTIOM_9p20_CFGID4p0.bin
700Series/Linux_x64/AXX1P40FRTIOM_gpio.txt
700Series/Linux_x64/AXX2P40FRTIOM_4p42_CFGID4p5.bin
700Series/Linux_x64/AXX2P40FRTIOM_9p20_CFGID4p5.bin
700Series/Linux_x64/AXX2P40FRTIOM_gpio.txt
700Series/Linux_x64/BootIMG.FLB
[...]
700Series/Linux_x64/nvmupdate.cfg
[...]
700Series/Linux_x64/XXV710DA2_9p20_CFGID12p0_OEMGEN.bin
700Series/Linux_x64/XXV710DA2_9p20_CFGID12p0_OEMGEN_CTLESKU_K60938.bin
700Series/Linux_x64/XXV710DA2_9p20_CFGID12p0_OEMGEN_CTLE_Fix.bin
700Series/Linux_x64/XXV710DA2_9p20_CFGID12p0_OEMGEN_J65979.bin
700Series/Linux_x64/XXV710DA2_OCP_9p20_CFGID12p0_OEMGEN.bin
700Series/Linux_x64/XXV710DA2_OCP_9p20_CFGID12p0_OEMGEN_CTLE_Fix.bin
700Series/Linux_x64/XXV710_MCP_9p20_BACKPLANE_NCSI_CFGID12p0.bin
700Series/Linux_x64/XXV710_MCP_9p20_SFP28_NCSI_CFGID12p0.bin
700Series/Linux_x64/nvmupdate64e
===========8<----------------------------------
According to the previously referenced posts I need to amend nvmupdate.cfg and add the current ETRACKID (800096c1) to the end of the REPLACES of one of the entries in order to be able to be update the FW of the X710-DA2
Which one is the correct one? Or is there some entirely different way to do it that I am overlooking?
Thank you in advance for your help.
Edit: Here are some additional driver details from the kernel:
Hi BY
I am using the drivers that are part of the standard Linux / Debian kernel. Which is currently:
Linux r530 6.1.0-9-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.27-1 (2023-05-08) x86_64 GNU/Linux
In order to update the cards FW I tried the Livecycle Manager from the r530 iDRAC
which downloads the Network_Firmware_9NPPG_WN64_22.0.9_A00.EXE, but fails to install with the following message:
JCP038: Unable to run the (installation or configuration) job JID_865013156682 because Unable to complete the firmware update operation because the specified firmware image is for a component that is not in the target system inventory..
and also tried the Intel Firmware package 700Series_NVMUpdatePackage_v9_20.zip from
out of which I extract the Linux tar
------------------>8===========================
root@r530:/opt/tmp/tmp5$ unzip ../700Series_NVMUpdatePackage_v9_20.zip
Archive: ../700Series_NVMUpdatePackage_v9_20.zip
inflating: 700Series_NVMUpdatePackage_v9_20_EFI.zip
inflating: 700Series_NVMUpdatePackage_v9_20_ESX.tar.gz
inflating: 700Series_NVMUpdatePackage_v9_20_FreeBSD.tar.gz
inflating: 700Series_NVMUpdatePackage_v9_20_Linux.tar.gz
extracting: 700Series_NVMUpdatePackage_v9_20_Windows.zip
neuffer@charion:/opt/tmp/tmp5$ tar xvzf 700Series_NVMUpdatePackage_v9_20_Linux.tar.gz
700Series/
700Series/Linux_x64/
700Series/Linux_x64/25G_CTLE_MAP.txt
700Series/Linux_x64/25G_HC_MAP.txt
700Series/Linux_x64/25G_PHY_MISC_4.txt
700Series/Linux_x64/25G_VC_MAP_V2.txt
700Series/Linux_x64/AXX1P40FRTIOM_4p42_CFGID4p0.bin
700Series/Linux_x64/AXX1P40FRTIOM_9p20_CFGID4p0.bin
700Series/Linux_x64/AXX1P40FRTIOM_gpio.txt
700Series/Linux_x64/AXX2P40FRTIOM_4p42_CFGID4p5.bin
700Series/Linux_x64/AXX2P40FRTIOM_9p20_CFGID4p5.bin
700Series/Linux_x64/AXX2P40FRTIOM_gpio.txt
700Series/Linux_x64/BootIMG.FLB
[...]
700Series/Linux_x64/nvmupdate.cfg
[...]
700Series/Linux_x64/XXV710DA2_9p20_CFGID12p0_OEMGEN.bin
700Series/Linux_x64/XXV710DA2_9p20_CFGID12p0_OEMGEN_CTLESKU_K60938.bin
700Series/Linux_x64/XXV710DA2_9p20_CFGID12p0_OEMGEN_CTLE_Fix.bin
700Series/Linux_x64/XXV710DA2_9p20_CFGID12p0_OEMGEN_J65979.bin
700Series/Linux_x64/XXV710DA2_OCP_9p20_CFGID12p0_OEMGEN.bin
700Series/Linux_x64/XXV710DA2_OCP_9p20_CFGID12p0_OEMGEN_CTLE_Fix.bin
700Series/Linux_x64/XXV710_MCP_9p20_BACKPLANE_NCSI_CFGID12p0.bin
700Series/Linux_x64/XXV710_MCP_9p20_SFP28_NCSI_CFGID12p0.bin
700Series/Linux_x64/nvmupdate64e
===========8<----------------------------------
According to the previously referenced posts I need to amend nvmupdate.cfg and add the current ETRACKID (800096c1) to the end of the REPLACES of one of the entries in order to be able to be update the FW of the X710-DA2
Which one is the correct one? Or is there some entirely different way to do it that I am overlooking?
Thank you in advance for your help.
Edit: Here are some more driver details from the Linux kernel:
------------->8===========================
root@r530:~# dmesg -T | grep i40e
[Tue Jun 13 16:01:26 2023] i40e: Intel(R) Ethernet Connection XL710 Network Driver
[Tue Jun 13 16:01:26 2023] i40e: Copyright (c) 2013 - 2019 Intel Corporation.
[Tue Jun 13 16:01:26 2023] i40e 0000:04:00.0: fw 8.815.63341 api 1.12 nvm 8.15 0x800096c1 20.0.17 [8086:1572] [8086:0006]
[Tue Jun 13 16:01:26 2023] i40e 0000:04:00.0: MAC address: f8:f2:1e:7d:14:d0
[Tue Jun 13 16:01:26 2023] i40e 0000:04:00.0: FW LLDP is enabled
[Tue Jun 13 16:01:26 2023] i40e 0000:04:00.0 eth2: NIC Link is Up, 10 Gbps Full Duplex, Flow Control: None
[Tue Jun 13 16:01:26 2023] i40e 0000:04:00.0: PCI-Express: Speed 8.0GT/s Width x8
[Tue Jun 13 16:01:26 2023] i40e 0000:04:00.0: Features: PF-id[0] VFs: 64 VSIs: 2 QP: 16 RSS FD_ATR FD_SB NTUPLE DCB VxLAN Geneve PTP VEPA
[Tue Jun 13 16:01:26 2023] i40e 0000:04:00.1: fw 8.815.63341 api 1.12 nvm 8.15 0x800096c1 20.0.17 [8086:1572] [8086:0006]
[Tue Jun 13 16:01:27 2023] i40e 0000:04:00.1: MAC address: f8:f2:1e:7d:14:d1
[Tue Jun 13 16:01:27 2023] i40e 0000:04:00.1: FW LLDP is enabled
[Tue Jun 13 16:01:27 2023] i40e 0000:04:00.1: PCI-Express: Speed 8.0GT/s Width x8
[Tue Jun 13 16:01:27 2023] i40e 0000:04:00.1: Features: PF-id[1] VFs: 64 VSIs: 2 QP: 16 RSS FD_ATR FD_SB NTUPLE DCB VxLAN Geneve PTP VEPA
==============8<----------------------------
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Thank you for the clarification.
Considering that "firmware-version: 8.15 0x800096c1 20.0.17" and the NIC label are given above, this reveals that the adapter is a Dell one running Dell FW 20.0.17, meaning with Dell configuration.
The adapter will probably become ineffective (useless) if you try to update it with the Intel FW (such as add the ETrackID to the nvmupdate.cfg file).
According to our investigation for your server model: PowerEdge R530 by Dell, we could find an Intel NIC Family Version 22.0.0 Firmware for X710, XXV710, and XL710 adapters on Dell Support Site: https://www.dell.com/support/home/en-sg/product-support/product/poweredge-r530/drivers
May I suggest to contact Dell support to get an updated NVM, because Dell Driver & Firmware Support may require a service tag of the server in order to get accurate Firmware.
Thank you.
Best regards,
BY_Intel
Intel Customer Support
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Hi @B_Y
Considering that "firmware-version: 8.15 0x800096c1 20.0.17" and the NIC label are given above, this reveals that the adapter is a Dell one running Dell FW 20.0.17, meaning with Dell configuration
This is because the card got updated ONCE by the r530's Livecycle Controller which installed a Dell provided package.
Now it doesn't recognize it anymore.
The adapter will probably become ineffective (useless) if you try to update it with the Intel FW (such as add the ETrackID to the nvmupdate.cfg file).
It managed it to update it in the Dell direction once successfully. Why should it not be possible to do it back to a default Intel one?
According to our investigation for your server model: PowerEdge R530 by Dell, we could find an Intel NIC Family Version 22.0.0 Firmware for X710, XXV710, and XL710 adapters on Dell Support Site: https://www.dell.com/support/home/en-sg/product-support/product/poweredge-r530/drivers
This is the Dell driver I referenced/linked to in my previous post. This is the one that fails to install
May I suggest to contact Dell support to get an updated NVM, because Dell Driver & Firmware Support may require a service tag of the server in order to get accurate Firmware.
Unfortunately that won't work since my r530 is out of Dell support since 2020.... So they probably won't help.
When I extract the Dell package (Network_Firmware_9NPPG_LN_22.0.9_A00.BIN), it very much looks like a stripped down and thenrepackaged 700Series_NVMUpdatePackage_v9_20_Linux.tar.gz archive.
So can you please help me?
Thank you in advance.
Kind regards
Michael Neuffer
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After further validation, we concluded this is a Dell NIC, unfortunately Original Equipment Manufacturer (OEM) cards cannot have Intel NVM put on them. The image for that card is not included in the NVMUpdate tool from Intel, Dell publishes that image.
The image shows Dell P/N: Y5M7N. The Dell support should be able to look it up from the Dell P/N and support accordingly.
I hope this clarifies your concern.
Best regards,
BY_Intel
Intel Customer Support
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I hope this message finds you well. I am just sending a follow up if you have any questions from the previous post. If so, please let us know. Thank you.
Best regards,
BY_Intel
Intel Customer Support
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Hi @B_Y
thank you for asking, my original question is still unanswered and the problem is unsolved.
Please help.
Thank you.
Kind regards
Michael Neuffer
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We appreciate your patience.
We searched far and wide for a solution to assist you, but regrettably, DELL NVM is required. Because the Dell package is unfamiliar to Intel representative, we unable to offer the best advice regarding why the package preferred a simplified and then newly packaged 700Series_NVMUpdatePackage_v9_20_Linux.tar.gz archive. We strongly hope you may get in touch with Dell to inquire about their expertise regarding the dell driver package.
Best regards,
BY_Intel
Intel Customer Support
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Please be informed that we will now close this request since it requires further assistance from Dell Technical Support because of Dell NVM and other community members may assist.
Just feel free to post a new question if you may have any other inquiry in the future as this thread will no longer be monitored.
Best regards,
BY_Intel
Intel Customer Support
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