Using EepromAccessTool flash firmware to I210it external eeprom failed.

[yanhy]

Problem description link：Using EepromAccessTool flash firmware to I210it external eeprom failed. - Intel Community 
Sorry for the delayed response. We are celebrating the New Year holiday。
here is your response:dump the iNVM, modify the file as necessary, and then proceed with reprogramming it.

I need to burn and modify the MAC address of each device to ensure that the MAC address is not duplicated, so I don't quite understand the meaning of your reply.

The program dumped using EepromAccessTool is a binary file. Can I still modify this file? How can I burn this dump file and modify the device Mac?

[Azeem_Intel]

Hi yanhy,

Thank you for posting in Intel Ethernet Communities.

Thank you for bringing this issue—modifying and reprogramming the binary dump file to assign unique MAC addresses to Intel I210IT devices using EepromAccessTool—to our attention.

We have noted your report and are currently reviewing the case. Rest assured, we will thoroughly investigate the matter and get back to you as soon as possible. If you have any further questions or additional information to share.

Thank you for using Intel products and services.

Regards,

Azeem_Intel

[Azeem_Intel]

Hi yanhy,

We hope you are doing well.

Could you please share with us the below details?

1) Could you please confirm if "Intel® Ethernet Controller I210-IT" is the correct mode name?

2) Are you using this on a laptop, desktop, or server?

3) Could you please let us know if the adapter came with the server or was purchased separately?

4) Can you generate the SSU log for us to check?

Here is the SSU download link:

Windows: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?wapkw=ssu

Linux: https://downloadcenter.intel.com/download/26735/Intel-System-Support-Utility-for-the-Linux-Operating-System?wapkw=ssu

Once we have this information, we will be able to guide you better and provide the appropriate support.

Thank you for using Intel products and services.

Regards,

Azeem_Intel

[yanhy]

Hi:

1) Could you please confirm if "Intel® Ethernet Controller I210-IT" is the correct mode name?

--> yes,Query using lspci：

root@nvidia-desktop:/home/nvidia/code/tool# lspci
0009:00:00.0 PCI bridge: NVIDIA Corporation Device 229c (rev a1)
0009:01:00.0 Ethernet controller: Intel Corporation I210 Gigabit Network Connection (rev 03)

2) Are you using this on a laptop, desktop, or server?
-->I am using the Jetson Orin nano for development. My system is Ubuntu 20.04. Here is my hardware info:

root@nvidia-desktop:/home/nvidia/code/tool# jetson_release 
Software part of jetson-stats 4.3.1 - (c) 2024, Raffaello Bonghi
Model: NVIDIA Orin Nano Developer Kit - Jetpack 5.1.3 [L4T 35.5.0]
NV Power Mode[0]: 10W
Serial Number: [**bleep** Show with: jetson_release -s **bleep**]
Hardware:
 - P-Number: p3767-0004
 - Module: NVIDIA Jetson Orin Nano (4GB ram)
Platform:
 - Distribution: Ubuntu 20.04 focal
 - Release: 5.10.192-tegra
jtop:
 - Version: 4.3.1
 - Service: Active
Libraries:
 - CUDA: 11.4.315
 - cuDNN: 8.6.0.166
 - TensorRT: 8.5.2.2
 - VPI: 2.4.8
 - Vulkan: 1.3.204
 - OpenCV: 4.5.4 - with CUDA: NO
root@nvidia-desktop:/home/nvidia/code/tool# uname -a
Linux nvidia-desktop 5.10.192-tegra #1 SMP PREEMPT Mon Feb 19 20:19:53 PST 2024 aarch64 aarch64 aarch64 GNU/Linux

3) Could you please let us know if the adapter came with the server or was purchased separately?

-->I purchased the i210 module separately.

4) Can you generate the SSU log for us to check?

-->Please see ssu.txt in the attachment.

[Amina_Sadiya]

Hello Yan,

Greetings from Intel!

Thank you for sharing all the details. As per your query I kindly request you to open an IPS case for further assistance.

Please confirm if you have registered in IPS portal. If not please register in IPS portal link shared below, after registration, you will be able to submit a case on the Intel® Premier Support (IPS) platform, and your request will be handled by one of our engineers as soon as possible.

For assistance with registration, kindly refer to the article below on how to register for Intel® Premier Support.

https://www.intel.com/content/www/us/en/support/articles/000057045/ethernet-products.html

Regards,

Amina

Intel Customer Support Technician

[Azeem_Intel]

Hi yanhy

Following up on your query, please open an IPS case for further assistance. Could you kindly confirm if you are already registered on the IPS portal? If not, please register using the link below. Once registered, you'll be able to submit a case on the Intel® Premier Support (IPS) platform, and one of our engineers will address your request as soon as possible.

For assistance with registration, kindly refer to the article below on how to register for Intel® Premier Support.

https://www.intel.com/content/www/us/en/support/articles/000057045/ethernet-products.html

Regards,

Azeem_Intel

[yanhy]

Hi,

Is there no technical support here?I tried to fill in the link you sent, but I couldn't find my company. My question is a little difficult for people who use Intel WiFi module for the first time, but it should be a very simple question.

[Fikri_Intel]

Hi yanhy,

Thank you for your response.

To further assist, kindly check the below link to use the Intel® Ethernet Flash Firmware Utility (BootUtil) to program the PCI option ROM on the flash memory of supported Intel PCI and PCI-Express-based network adapters. You can use BootUtil to update configurations.

https://www.intel.com/content/www/us/en/support/articles/000005790/software/manageability-products.html

Let us know if need further assistance.

Regards,

Fikri O.

[Azeem_Intel]

Hi yanhy, 

Thank you for contacting Intel.

This is our first follow-up regarding the modification and burning of a unique MAC address for each Intel I210IT that you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided.

Feel free to reply to this email, and we'll be more than happy to assist you further.

Regards,

Azeem_Intel

[Suneesh]

Hi yanhy, 

Thank you for contacting Intel.

This is the second follow-up regarding the reported issue. 

We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.

Please feel free to respond to this email at your earliest convenience.

Regards,

Suneesh_intel

[Azeem_Intel]

Hi yanhy,

Thank you for contacting Intel.

This is the third follow-up regarding the reported issue. We're committed to ensuring a swift resolution and would greatly appreciate any updates or additional information you can provide.

If we don't hear back from you soon, we'll assume the issue has been resolved and will proceed to close the case.

Please feel free to respond to this email at your earliest convenience.

Regards,

Azeem_Intel