Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
179 Views

WARNING! Latest Win 10 update breaks X520 Ethernet drivers!

After installing the latest “update and feature pack” to my Windows 10 box, my X520 Ethernet adapter is “Disabled” and won’t enable. I installed the latest 25.1 drivers but still a no go.

0 Kudos
17 Replies
Highlighted
Beginner
85 Views

Re: WARNING! Latest Win 10 update breaks X520 Ethernet drivers!

I should clairify, it breaks any LAG (Adapter Teaming) you have set up. I was able to force delete the LAG out of system properties and get a single adapter working.

0 Kudos
Highlighted
85 Views

Re: WARNING! Latest Win 10 update breaks X520 Ethernet drivers!

Hello JMcLa12,

 

Thank you for posting in Intel Ethernet Communities. 

 

We have confirmed that Intel® Advanced Network Services (ANS) for 20H1 is not supported in SW Release 25.1. ANS support including Teams and VLAN configuration will be available for Windows 20H1 with SW Release 25.1.1.

 

SW Release 25.1.1 will be available hopefully before the end of the month.

 

We sincerely apologize for the inconvenience that this might have caused.

 

Best regards,

Crisselle C

Intel® Customer Support

0 Kudos
Highlighted
85 Views

Re: WARNING! Latest Win 10 update breaks X520 Ethernet drivers!

Hello JMcLa12,

 

Good day!

 

We have been informed that SW 25.1.1 will be available next week and brings support for Windows 10 20H1 (2004) including Team/VLAN configuration.

 

We will also closely wait for the update and inform you once released.

 

Hoping for your kind patience.

 

Best regards,

Crisselle C

Intel® Customer Support

0 Kudos
Highlighted
Beginner
82 Views

Re: WARNING! Latest Win 10 update breaks X520 Ethernet drivers!

Driver package version 25.1.1 did post recently and seems to have resolved the issue for our I210 and I219-LM NICs.

0 Kudos
Highlighted
71 Views

Re:WARNING! Latest Win 10 update breaks X520 Ether...

Hello JMcLa12,


Good day!


Please be informed that SW Release 25.1.1 is now available for download. Will you be able to try it out and give us an update for the result?


Intel® Ethernet Adapter Complete Driver Pack

https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack?product=...

SW Release 25.1.1 supports Microsoft Windows* 10, Version 2004 & Microsoft* Windows Server* Version 2004. This includes support for Team and VLAN configuration.


Hoping to hear from you soon. 


Should there be no response, we will follow up after 3 business days.


Best regards,

Crisselle C

Intel® Customer Support


0 Kudos
Highlighted
Beginner
68 Views

Re: Re:WARNING! Latest Win 10 update breaks X520 Ether...

I installed the new 25.1.1 but I am not seeing any change. I’m still getting the “device won’t start” error in Windows.

I ended up just buying a different brand 10G Ethernet adapter time get my system back up and running.
0 Kudos
Highlighted
63 Views

Re:WARNING! Latest Win 10 update breaks X520 Ether...

Hello JMcLa12,


We sincerely apologize for the inconvenience that this might have caused.


Please let us know if you wish to continue working on this matter. If yes, kindly share the PBA and serial number of the adapter. You may refer to the link below on where to find the PBA number. Providing photos of the adapter focusing on the markings (white sticker) found on the physical card will be highly appreciated for us to double check on it. The PBA consists 6-digit number located at the last part of the serial number.

https://www.intel.com/content/www/us/en/support/articles/000007022/network-and-i-o/ethernet-products...


If no, please advise if we should proceed in closing this request. 


Looking forward to your reply.


We will make sure to reach out after 3 business days in case we don't hear from you.


Best regards,

Crisselle C

Intel® Customer Support


0 Kudos
Highlighted
Beginner
62 Views

Re: Re:WARNING! Latest Win 10 update breaks X520 Ether...

This particular adapter is an X710. The SN: 6805CA30F020 and the PBA: H48836-003
0 Kudos
Highlighted
58 Views

Re:WARNING! Latest Win 10 update breaks X520 Ether...

Hello JMcLa12,


Thank you for the prompt reply.


We sincerely apologize for the confusion. 


Do you wish to continue troubleshooting the original issue that you have with your X520 adapter? 


Just to clarify, do you encounter any issues with your X710 adapter? If yes, please share the exact issue for to us to check on your query.


Awaiting to your reply. 


We will make sure to reach out after 3 business days in case we don't hear from you.


Best regards,

Crisselle C

Intel® Customer Support


0 Kudos
Highlighted
Beginner
52 Views

Re: Re:WARNING! Latest Win 10 update breaks X520 Ether...

I have several systems with Intel 40G adapters and ALL of them are experiencing issues. The X710 are getting the error “Code 10 - Device can’t start.” The X520 will not allow teaming. This all started after the 2004 update.
0 Kudos
Highlighted
Honored Contributor III
49 Views

Re: Re:WARNING! Latest Win 10 update breaks X520 Ether...

These issues were supposed to have been fixed in the 25.1.1 release of the driver package. Have you tried that version? You can download the package from here: https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack?product=....
...S
0 Kudos
Highlighted
Beginner
46 Views

Re: Re:WARNING! Latest Win 10 update breaks X520 Ether...

Yes. I’ve tried 25.1.1 and I’m still getting “Windows error Code 10 - Device can’t start” on my system with a Z490 chipset with a X710 adapter installed. Are there any bios updates for the X710 adapter?
0 Kudos
Highlighted
Honored Contributor III
43 Views

Re: Re:WARNING! Latest Win 10 update breaks X520 Ether...

Here's a page that list all of the downloads for the X710 Series: https://downloadcenter.intel.com/product/189530/Intel-Ethernet-Network-Adapter-X710-Series. I see a couple of NVM update entries; you will need to verify their applicability.

...S

0 Kudos
Highlighted
23 Views

Re:WARNING! Latest Win 10 update breaks X520 Ether...

Hello JMcLa12,


Good day,


After checking, H48836-003 is an OEM version of X710-AM2 adapter from IBM. With this, we'd like to check if you can verify with IBM if they have NVM package for your adapter. As the package that can be downloaded from our website is intended for Intel branded or Retail version of adapters.


Please see below details as mentioned on the Readme file of Non-Volatile Memory (NVM) Update Utility for Intel® Ethernet Network Adapter 700 Series

https://downloadcenter.intel.com/download/24769/Non-Volatile-Memory-NVM-Update-Utility-for-Intel-Eth...

Limitations and Prerequisites

=============================

This package is intended to be used on Intel branded adapters. Please contact

your OEM vendor for an appropriate package. In some cases this package may

update an OEM device. This package only updates the NVM image for the device

family listed on the package. Each Intel Ethernet product family has its own

NVM Update Package.


Will you please share the markings of your X520 adapter for us to identify its authenticity?


Hoping to hear from you soon. 


Should there be no response, we will follow up after 3 business days.


Best regards,

Crisselle C

Intel® Customer Support


0 Kudos
Highlighted
Beginner
10 Views

Re: Re:WARNING! Latest Win 10 update breaks X520 Ether...

Well then I guess I did the right thing by switching brands. I don’t have any IBM (I assume you mean Lenovo) servers and I’m pretty sure any NVM update package they put out is going to verify the motherboard BIOS prior to updating.

I did reinstall the 2004 update on the original system I discovered this issue on and 25.1.1 is working. However it wipes out the LAG configuration and therefore must be rebuilt.
0 Kudos
Highlighted
8 Views

Re:WARNING! Latest Win 10 update breaks X520 Ether...

Hello JMcLa12,


Thank you for the reply.


Apologies for the confusion. But we'd like to clarify that your adapter is an Original Equipment Manufacturer (OEM) version of X710-AM2 from IBM. Intel develops network components used in motherboards and network adapters sold by OEMs such as Dell*, HP*, Gateway*, and IBM*. Network controllers that are built into the motherboard or network adapters sold by an OEM are supported by the OEM. Intel does not provide support for OEM integrated network controllers or OEM adapters.


We are sorry to hear that the LAG configuration disappears and must be reconfigured. Unfortunately, Microsoft does not support Team and VLAN configuration on Windows 10. Team and VLAN configuration for Intel Ethernet Adapters on Windows 10 is supported via Intel® PROSet software. Intel® PROSet is not included on Microsoft Windows Update.


Let us know if you have additional questions and clarifications on this matter.


Looking forward to your reply.


We will make sure to reach out after 3 business days in case we don't hear from you.


Best regards,

Crisselle C

Intel® Customer Support


0 Kudos
Highlighted
Beginner
6 Views

Re: Re:WARNING! Latest Win 10 update breaks X520 Ether...

I understand that many OEM’s sell your board. But physically these boards are all identical! So there’s no reason why I shouldn’t be able to get the updates needed directly from Intel. I have no way of identifying who sold the board simply by looking at it. The only logo on the entire component is Intel.
0 Kudos