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Win10 does not recognize xl710-bm2

awei
Beginner
172 Views

In Windows 10 system, xl710-bm2 network card cannot be recognized. Is there a corresponding driver to install?

0 Kudos
3 Replies
Mike_Intel
Moderator
145 Views

Hello awei,


Thank you for posting in Intel Ethernet Communities. 


For us to further check the issue, please provide the following details.


  1. Are you using an onboard XL710-BM2 or a PCIe card?
  2. If you are using a PCIe card, please send a photo on both sides of the card for me to check and validate the markings.
  3. What is the brand and model of your system?


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support Technician


Mike_Intel
Moderator
133 Views

Hello awei,


I hope this message finds you well. I am just making a follow up on the information that we requested for us to further assist you.


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support Technician


Mike_Intel
Moderator
121 Views

Hello awei,


I hope this message finds you well. I am just sending another follow up on the information that I requested. Since we have not heard back from you, I need to close this inquiry. 


If you need further assistance, please post a new question. 


Thank you.


Best regards,

Michael L.

Intel® Customer Support Technician


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