Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
259 Views

Windows 10 Intel Ethernet Connecton I218-V Issue

So I'm having an issue where every few seconds to sometimes a few minutes my PC stops detecting the ethernet cable just for a second, and then the internet returns. I tried swapping cables and it still doesn't work. I also tried a network reset, as well as reinstalling the LAN drivers, and still nothing works. I noticed this event in the Event Viewer

The network interface "Intel(R) Ethernet Connection (2) I218-V" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver detected that its hardware has stopped responding to commands. This network interface has reset 14 time(s) since it was last initialized.

 

Please help

0 Kudos
3 Replies
Highlighted
7 Views

Re: Windows 10 Intel Ethernet Connecton I218-V Issue

Hello MBeni10,

 

Thank you for posting in Intel Ethernet Communities. 

 

For us to further check the issue, kindly generate the SSU.

Please download the System Support Utility from the link below, and attach a log file for us to investigate this issue. 

1- Download from https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

2- Open SSU.exe

3- Mark the box "Everything" and then click "Scan".

4- When finished scanning, click "Next".

5- Click on "Save" and attach the file to a post.

 

If you have questions, please let us know.

I will make a follow up after 3 working days.

 

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

0 Kudos
Highlighted
7 Views

Re: Windows 10 Intel Ethernet Connecton I218-V Issue

Hello MBeni10,

 

I just want to make a follow up on the SSU that I requested. Please follow the guide below and send it to us for us to check this issue.

 

Please download the System Support Utility from the link below, and attach a log file for us to investigate this issue. 

1- Download from https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

2- Open SSU.exe

3- Mark the box "Everything" and then click "Scan".

4- When finished scanning, click "Next".

5- Click on "Save" and attach the file to a post.

 

If you have questions, please let us know.

I will make a follow up after 3 working days.

 

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

0 Kudos
Highlighted
7 Views

Re: Windows 10 Intel Ethernet Connecton I218-V Issue

Hello MBeni10,

 

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question. 

 

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

0 Kudos