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Wired_PROSet_27.8_x64 install Fails 1602

Jamen
Beginner
157 Views

Hi,

 

I am trying to install the Intel PROSet software, and have successfully done so on 13 other servers (all the exact same specs and configuration). 

 

However 1 of the 14 servers fails every time, with the application loading, then going straight to finish advising "The Wizard was interrupted before Intel Network Connection could be completely installed".

 

I have disabled the Windows AV, and successfully installed the required driver prior (as mentioned the same process has worked on 13 other exact same servers).

 

I have a full log but the ending is as follows. Can anyone tell me why this keeps failing and how to fix it.

 

Action start 11:35:53: CA_CHECK_FOR_FEATURE_SUPPORT.
1: [11:35:53] 2: Entering -> CheckForDeviceFeaturesSupport()
1: [11:35:53] 2: Path to Rule.dll 3: C:\Users\admin\AppData\Local\Temp\IntF435.tmp\Rule.dll
1: [11:35:53] 2: IsMaintenance Value:
1: [11:35:53] 2: Change
1: [11:35:53] 2: Remove Value:
1: [11:35:53] 2:
1: [11:35:53] 2: ARPREMOVE Value:
1: [11:35:53] 2: 0
1: [11:35:53] 2: Failed to get Hardware ID from PCI device
1: [11:35:53] 2: Found DMiX - supported port
1: [11:35:53] 2: Found ANS - supported port
1: [11:35:53] 2: Found DMiX - supported port
1: [11:35:53] 2: Found ANS - supported port
1: [11:35:53] 2: Found DMiX - supported port
1: [11:35:53] 2: Found ANS - supported port
1: [11:35:53] 2: Found DMiX - supported port
1: [11:35:53] 2: Found ANS - supported port
1: [11:35:53] 2: Failed to get Hardware ID from PCI device
1: [11:35:53] 2: Failed to get Hardware ID from PCI device
1: [11:35:53] 2: Exiting -> CheckForDeviceFeaturesSupport()
Action ended 11:35:53: CA_CHECK_FOR_FEATURE_SUPPORT. Return value 1.
Action start 11:35:53: CA_CHECK_IF_ISCSI_NEEDS_TO_BE_ENABLED.
1: [11:35:53] 2: Entering - CheckIfIscsiNeedsToBeEnabled
1: [11:35:53] 2: Entering CheckBooleanMSIProperty
1: [11:35:53] 2: Checking property ISCSI_DCB_CAB
1: [11:35:53] 2: Property found to be equal to expected value
1: [11:35:53] 2: Exiting CheckBooleanMSIProperty
1: [11:35:53] 2: Entering CheckBooleanMSIProperty
1: [11:35:53] 2: Checking property ISCSI
1: [11:35:53] 2: Exiting CheckBooleanMSIProperty
1: [11:35:53] 2: Entering IsISCSIusingDCBRecommended()
1: [11:35:53] 2: IsISCSIusingDCBRecommended() result : False
1: [11:35:53] 2: Exiting IsISCSIusingDCBRecommended()
1: [11:35:53] 2: Leaving - CheckIfIscsiNeedsToBeEnabled
Action ended 11:35:53: CA_CHECK_IF_ISCSI_NEEDS_TO_BE_ENABLED. Return value 1.
Action start 11:35:53: CA_IS_SETUPBD_ALREADY_RUNNING.
1: [11:35:53] 2: Entering CheckIfSetupBDIsActive()
1: [11:35:53] 2: Exiting CheckIfSetupBDIsActive()
Action ended 11:35:53: CA_IS_SETUPBD_ALREADY_RUNNING. Return value 1.
Action start 11:35:53: CA_IS_DXSETUP_ACTIVE.
1: [11:35:53] 2: Entering IsDxSetupRunning()
1: [11:35:53] 2: Entering - IsDependentApplicationRunning
1: [11:35:53] 2: GetProcessName() - Found process running
1: [11:35:53] 2: IsDependentApplicationRunning - found the dependent process: 3: DxSetup.exe
1: [11:35:53] 2: Exiting - IsDependentApplicationRunning
1: [11:35:53] 2: Exiting IsDxSetupRunning()
Action ended 11:35:53: CA_IS_DXSETUP_ACTIVE. Return value 1.
Action start 11:35:53: CA_CHECK_IF_FCOE_BOOTED_OR_PAGE_FILE_ON_FCOE_LUN.
1: [11:35:53] 2: Entering CheckIfFCoEBootedOrPageFileOnFCoELUN
1: [11:35:53] 2: Enter IsFCoEDisklessInstall
1: [11:35:53] 2: IsFCoEDisklessInstall - TRUE
1: [11:35:53] 2: Exit IsFCoEDisklessInstall
1: [11:35:53] 2: Found FCOE diskless install
1: [11:35:53] 2: Entering CheckBooleanMSIProperty
1: [11:35:53] 2: Checking property IS_MAJOR_UPGRADE
1: [11:35:53] 2: Exiting CheckBooleanMSIProperty
1: [11:35:53] 2: Entering CheckBooleanMSIProperty
1: [11:35:53] 2: Checking property FCOE
1: [11:35:53] 2: Property found to be equal to expected value
1: [11:35:53] 2: Exiting CheckBooleanMSIProperty
1: [11:35:53] 2: User selecting to remove FCoE
1: [11:35:53] 2: Entering CheckBooleanMSIProperty
1: [11:35:53] 2: Checking property IS_MAJOR_UPGRADE
1: [11:35:53] 2: Exiting CheckBooleanMSIProperty
1: [11:35:53] 2: Entering CheckBooleanMSIProperty
1: [11:35:53] 2: Checking property UILevel
1: [11:35:53] 2: Property found to be equal to expected value
1: [11:35:53] 2: Exiting CheckBooleanMSIProperty
1: [11:35:53] 2: Exiting CheckIfFCoEBootedOrPageFileOnFCoELUN
CustomAction CA_CHECK_IF_FCOE_BOOTED_OR_PAGE_FILE_ON_FCOE_LUN returned actual error code 1602 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 11:35:53: CA_CHECK_IF_FCOE_BOOTED_OR_PAGE_FILE_ON_FCOE_LUN. Return value 2.
Action start 11:35:53: SetupInterrupted.
Info 2826.Control Line1 on dialog SetupInterrupted extends beyond the boundaries of the dialog to the right by 3 pixels.
Info 2826.Control DlgLine on dialog SetupInterrupted extends beyond the boundaries of the dialog to the right by 3 pixels.
Action start 11:35:54: CA_CLEANUP_AFTER_INSTALL_USER_EXIT.
Action ended 11:35:54: CA_CLEANUP_AFTER_INSTALL_USER_EXIT. Return value 1.
Action start 11:35:54: CA_REMOVE_SETUP_FILES.
Action ended 11:35:54: CA_REMOVE_SETUP_FILES. Return value 1.
Action start 11:35:54: PrepareExecutionPolicyRestoreInstallUserExit.
Action ended 11:35:54: PrepareExecutionPolicyRestoreInstallUserExit. Return value 1.
Action start 11:35:54: CA_RUN_EXECUTION_POLICY_RESTORE_USER_EXIT.
Action ended 11:35:56: CA_RUN_EXECUTION_POLICY_RESTORE_USER_EXIT. Return value 1.
Action ended 11:35:56: SetupInterrupted. Return value 2.
Action ended 11:35:56: INSTALL. Return value 2.
=== Logging stopped: 23/01/2023 11:35:56 ===
MSI (c) (38:FC) [11:35:56:471]: Product: Intel(R) Network Connections -- Installation operation failed.

MSI (c) (38:FC) [11:35:56:471]: Windows Installer installed the product. Product Name: Intel(R) Network Connections. Product Version: 27.8.0.0. Product Language: 1033. Manufacturer: Intel. Installation success or error status: 1602.

 

 

Thanks in advanced,

Joe

0 Kudos
6 Replies
IntelSupport
Community Manager
120 Views

Hi Joe,


Thank you for posting in Intel Ethernet Communities.

 

In order to better assist you, we recommend for you to provide below information:

 

  1. Model of the ethernet product that use in the server.
  2. Which operating system that you are trying to install the Intel® PROSet Software?
  3. Have you try to clean uninstall the Intel® PROSet Software and reinstall with older version driver?

 

Best regards,

Fariz_Intel


Jamen
Beginner
98 Views

Hi,

 

Thanks for your reply. Answers are as follows:

 

1. Intel Gigabit 4P I350-t rNDC (4 ports module)

2. Windows 10 version 21H2 (OS Build 19044.2546)

3. I have done a general uninstall and re-install but if you can advise the best method to do a clean uninstall i can attempt this and see if it works.

 

Note I am also turning off the windows AV as I have seen this cause issues in the past.

 

Thanks,

Joe

IntelSupport
Community Manager
90 Views

Hi Joe,

 

Thanks for your answers.

 

We recommend you to check below link for clean uninstallation guide and it is best to use local administrator account during the process.

 

Clean Driver Installation Guide for Intel® Ethernet Connections: https://www.intel.com/content/www/us/en/support/articles/000058304/ethernet-products.html

 

You may check the User Guide for Intel® Ethernet Adapters on below link which also included the installation guide: https://www.intel.com/content/www/us/en/download/19373/adapter-user-guide-for-intel-ethernet-adapter...

 

Let us know if the link and step provided are able to help with your issue.

 

You also can check on your operating system windows event log if there is any event trigger during the installation.

 

 

Best regards,

Fariz_Intel


Jamen
Beginner
73 Views

Hi,

 

Thank you for that info. I performed a clean uninstall and the same issue has occurred.

 

The driver installs fine it is just the "ProSet" software that doesn't load and goes straight to finish on install (what looks to fail some pre-check).

 

I had 14 servers that were exactly the same and the same process was followed on all of them which worked as expected, this one however is causing me all kinds of issues.

 

I will be getting the restore image from the manufacture and resetting it back to default so see if this fixes the issue (DELL OEM server).

 

Unless there is another suggestion at all?

 

Thanks again,

Joe

IntelSupport
Community Manager
68 Views

Hi Joe,

 

I see, we understand your situation, we apologize for the inconvenience caused


You may proceed with the restore image and see if it can help with the issue.

 

In the meantime we will further check on this issue and will let you know if there is any alternative option available.

 

You can compare with other server if .NET Framework setting is enabled in Windows 10.

 

Later you can let us know if the restore image from the manufacture are able to help with the issue.

 

Best regards,

Fariz_Intel


IntelSupport
Community Manager
45 Views

Hi Joe,


Just want to let you know that we will contact and update you again within 2 business day. Looking forward to receiving your reply! Thanks.


Best regards,

Fariz_Intel


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