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X533 link is not detecting

Rajkumar_S
Beginner
583 Views

Hi,

Compiled ixgbe driver and loaded but link is not coming up.

 

lspci | egrep -i  ethernet

07:00.0 Ethernet controller: Intel Corporation Ethernet Connection X553 10 GbE SFP+ (rev 11)
07:00.1 Ethernet controller: Intel Corporation Ethernet Connection X553 10 GbE SFP+ (rev 11)

 

ethtool eth5 


Settings for eth5:
Supported ports: [ FIBRE ]
Supported link modes: 10000baseT/Full
Supported pause frame use: Symmetric
Supports auto-negotiation: No
Supported FEC modes: Not reported
Advertised link modes: 10000baseT/Full
Advertised pause frame use: Symmetric
Advertised auto-negotiation: No
Advertised FEC modes: Not reported
Speed: Unknown!
Duplex: Unknown! (255)
Auto-negotiation: off
Port: FIBRE
PHYAD: 0
Transceiver: internal
Supports Wake-on: d
Wake-on: d
Current message level: 0x0000001f (31)
drv probe link timer ifdown
Link detected: no

 

 

ifconfig eth5
eth5: flags=4099<UP,BROADCAST,MULTICAST> mtu 1500
inet 15.15.15.1 netmask 255.255.254.0 broadcast 15.15.15.255
ether 00:a0:c9:00:00:00 txqueuelen 1000 (Ethernet)
RX packets 0 bytes 0 (0.0 B)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 0 bytes 0 (0.0 B)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0

 

Can you please help to resolve this issue

 

Thanks,

Rajkumar

 

 

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4 Replies
Akshaya1
Employee
553 Views

Hi Rajkumar_S,


Thank you for contacting Intel.


Could you kindly confirm whether the control came with the motherboard or was purchased separately? Additionally, could you please share the details of the motherboard?


Regards,

Akshaya 

Intel Customer Support Technician


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Akshaya1
Employee
517 Views

Hi Rajkumar_S,


Greetings from Intel! 

 

This is a reminder mail regarding the issue you reported to us. 

 

We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide. 

 

 Regards,

Akshaya

Intel Customer Support Technician


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Sachinks
Employee
486 Views

Hi Rajkumar_S,


Greetings from Intel!


We are following up to check if you were able to find the information we requested for. 

Kindly revert with the details, so that we can continue assisting you in resolving this matter.


Thank you for using Intel products and services.


Regards,

Sachin KS

Intel Customer Support Technician


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Akshaya1
Employee
454 Views

Hi Rajkumar_S,


Thank you for contacting Intel. 

 

This is the third follow-up regarding the reported issue. We're committed to ensuring a swift resolution and would greatly appreciate any updates or additional information you can provide. 

 

As we have not heard back from you, we'll assume the issue has been resolved and will proceed to close the case. 

 

Please feel free to respond to this email at your earliest convenience. 

 

Regards,

Akshaya 

Intel Customer Support Technician


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