X710 (8086:1572) was not able to flash from 9.40 to 9.54

[jamendola]

Hello, When I was trying to update an X710 (8086:1572) adapter from 9.40 to 9.54 it failed for no update available.

Which was strange as I have updated many of these adapters.

I was able to flash by modifying the nvmupdate.cfg file:

I noticed that the following EEPID, 8000FBA0, was listed in the nvmupdate.cfg file:

;OO
BEGIN DEVICE
DEVICENAME: XL710
VENDOR: 8086
DEVICE: 1572
PBA: H79864
NVM IMAGE: X710DA4FH_9p54_CFGID7p2_OEMGEN_OO.bin
OROM IMAGE: BootIMG.FLB
EEPID: 8000FBA0
REPLACES: 80001F9D 80002539 80002922 800035BE 80003CCA 80004CD9 80006473 800079E7 8000839D 80008B81 800093E0 80009617 80009B94 8000A49B 8000ABCE 8000B6C4 8000BD7E 8000C417 8000C8F2 8000CE9D 8000D031 8000D8A6 8000E5FB 8000F0A5 8000F0A3 8000ED05 8000F1C5 8000F131 8000F4AE 8000F8DF
EEPROM MAP: PF_Alloc_WOL_DIS.txt
RESET TYPE: REBOOT
END DEVICE

[00:049:00:00]: Intel(R) Ethernet Converged Network Adapter X710-4
Vendor : 8086
Device : 1572
Subvendor : 8086
Subdevice : 0004
Revision : 2
LAN MAC : 6CFE54A0DB90
Alt MAC : 000000000000
SAN MAC : 6CFE54A0DB94
ETrackId : 8000FBA0
SerialNumber : 90DBA0FFFF54FE6C
NVM Version : 9.84(9.54)
PBA : M61874-002
VPD status : Valid
VPD size : 63
NVM update : No config file entry
checksum : Valid
OROM update : No config file entry
CIVD : 1.3800.0
PXE : 1.1.45, checksum Valid
EFI : 5.0.20, checksum None

However the PBA number listed did not match, H79864 vs M61874-002.

Doing a little research I tracked the H79864 back to being released in 2016.

The M61874-002 was listed as being released back in 2024 which is fairly new.

It seems that this PBA didn't make it into the 9.54 nvmupdate.cfg release.

I was able to update the nvmupdate.cfg by changing the PBA from H79864 to M61874-002.

Then I was successfully able to flash.

I just wanted someone from Intel to verify that this was okay or if there was some other procedure that needed to be done to flash the adapter.

I did some testing with the adapter and didn't see any issues.

Thanks,

Jason

[pujeeth]

Hello Jamendola,

Greetings!

Thank you for sharing your experience while attempting to update the Intel® X710 adapter (Device ID: 8086:1572) from firmware version 9.40 to 9.54.

To help us further investigate and validate the workaround, we kindly request the following information:

1) Exact adapter details (model number, SKU, etc.)

2) Network driver version currently in use on the system where the issue occurred

3) Kindly collect and share the Intel SSU (System Support Utility) logs from both the system where the update failed and the one where updates have previously succeeded.

4) Clear image of the adapter showing all markings and labels

5) Was the adapter came with the system or purchased separately?

Help Guide for the Intel® System Support Utility

https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html

Regards,

Pujeeth

Intel Customer Support Technician

[jamendola]

Pujeeth,

Unfortunately the software on the server has already been reinstalled.

I work for a manufacturing plant that has the server go through a test/staging process.

The staging process is where the software gets reinstalled that will ship to a customer.

The test process using a special image for testing only.

The adapter was flashed while the server was on the test software so the logs are not available.

In fact the system is going to ship to the customer tomorrow.

Here is some photos that I took from the adapter:

These adapters were purchased separately and installed in servers.

Here is the driver information that is currently being used for the adapter:

ccat3-2-11:~ # ethtool -i eth4
driver: i40e
version: 2.17.15
firmware-version: 9.54 0x8000fba0 1.3800.0
expansion-rom-version:
bus-info: 0000:31:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes

I attached the ccat3-2-10.txt file from the ssu.sh script.

Thanks,

Jason

[pujeeth]

Hello Jamendola,

Greetings!!

Thank you for sharing the information. We are currently looking into the issue and will get back to you with an update as soon as possible.

Regards,

Pujeeth

Intel Customer Support Technician

[Sreelakshmi1]

Hello Jamendola,

Greetings!!

We would like to inform you that the steps you followed to flash the adapter are correct, and our team has verified that there are no issues.

Regards,

Sreelakshmi

Intel Customer Support Technician

[jamendola]

Thanks for the assistance Sreelakshmi/Pujeeth.

Really appreciate everyone's assistance.

Jason

[IntelSupport]

Hello Jamendola,

Thank you for your response.

Please confirm if we can go ahead and achieve this case.

Do let us know if you require any further assistance. We are happy to assist you.

Regards,

Shankith K P

Intel Customer Support Technician

[jamendola]

Yes Shankith.  Please go ahead with completing the case.  Thanks, Jason

[MACM]

Hello Jamendola,

Thank you for your response.

We will go ahead and close the case,

Regards,

Ali

Intel Customer Support