XL710-Q1 Firmware Issue

[sdiaz]

Hi there I have a an Intel XL710 that seems to have had a failed firmware update and I cannot seem to get it repaired. I have tried using multiple versions of the nvmupdae64e program with no success. I can see the card listed in lspci but not anywhere else and dmesg provides the below information.

[62089.366908] i40e: Intel(R) Ethernet Connection XL710 Network Driver
[62089.366910] i40e: Copyright (c) 2013 - 2019 Intel Corporation.
[62103.164501] i40e 0000:10:00.0: PF reset failed: -15
[62103.164506] i40e 0000:10:00.0: Entering recovery mode due to repeated FW resets. This may take several minutes. Refer to the Intel(R) Ethernet Adapters and Devices User Guide.
[62103.168856] i40e: probe of 0000:10:00.0 failed with error -15

 When trying to use the nvmupdate64e program I get the below and am unable to do anything.

Num Description                          Ver.(hex)  DevId S:B    Status
=== ================================== ============ ===== ====== ==============
01) Intel(R) Ethernet Converged           N/A(N/A)   1584 00:016 Access error  
    Network Adapter XL710-Q1     

Any help or suggestions regarding this would be very helpful.

[Faez_Intel]

Hi Sean,

Good day and thank you for contacting Intel Customer Support.

It is understood that you are facing an issue on updating the firmware for the XL710 card. For this, please kindly provide the details as below for us to assist you further.

• Please help to gather the SSU log. Refer to this link on how to gather the logs.

https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html

• May I know if the XL710 card is purchased directly from Intel or the card is from an OEM manufacturer?

Best regards,

Faez.

Intel Customer Support

[Faez_Intel]

Hi Sean,

Good day and I hope this message finds you well!

This is just a follow up regarding the information we requested for us to proceed checking on your query. If you have additional questions or clarifications, feel free to let us know.

Best regards,

Faez.

Intel Customer Support 

[Faez_Intel]

Hello Sean,

I hope you're having a wonderful day. I am just sending a follow up to check if you still have questions or clarifications. We will wait for your reply. As for now, we will be closing your thread.

If you want to continue support, please reply to this community thread and we will reopen your case or create a new one so that we can continue to support you.

Best regards,

Faez.

Intel Customer Support